TechValidate Research on Kentik

210 TechFacts – Page 7 of 7


Kentik Customer Statistic

More than 50% of Kentik customers have non-technical stakeholders (product, sales, finance, management, execs) who rely on data from the Kentik Detect platform.

Kentik Customer Statistic

9 out of 10 respondents agree:

“Kentik improves the awareness of threats on my network and the security posture of my organization.”

Kentik Customer Statistic

93% of respondents rate Kentik’s customer success/support team as much better compared to competing vendors.

93%

Kentik Customer Statistic

99% of respondents said the quality of insights from Kentik are better than from other vendors and products they have worked with.

99%

Kentik Customer Statistic

99% of respondents said Kentik’s query performance is better than other products they have worked with.

99%

Kentik Customer Statistic

99% of respondents said the usability of Kentik’s UI is better than other products they have worked with.

99%

Kentik Customer Statistic

99% of respondents rate flow data as at least somewhat more useful than other data sources.

99%

Kentik Customer Satisfaction

Kentik received a +61 NPS based on a survey of 153 customers.

Kentik Customer Testimonial

Kentik has substantially reduced our MTTR for customer, peering and transit-related issues.

IT Vice President, Content Delivery Network Service Provider

Kentik Customer Satisfaction Rating

A senior IT architect at a security software company recommends Kentik because:

Network analysis that would take hours with traditional flow storage and tooling can be done with Kentik in seconds. Kentik allows you to explore your traffic in ways you wouldn’t even think of with legacy in-house tools.

Kentik Customer Testimonial

We can easily investigate, discover, and share very intuitive information about network traffic patterns and events.

Engineer at a Large Public Research University

Kentik Customer Satisfaction Rating

The ease at which Kentik gives us visibility into our generated data is worth every cent.

Kentik Customer Testimonial

The greatest surprise about using Kentik is the popularity among our non-network engineering users.

Senior IT Manager, Global 500 Retail Company

Kentik Customer Satisfaction Rating

A CIO of an educational institution said he would be very likely to recommend Kentik:

Kentik provides a great service. The solution is very powerful and exactly what we need.

Kentik Customer Testimonial

We no longer have the stress of DDoS attacks. Kentik’s mitigation has been amazing for us.

Network Administrator, Telecommunications Services Company

Kentik Customer Testimonial

Previously, we needed to know in advance what we were looking for in our NetFlow data. Now, with Kentik, the data informs us.

Security Manager, Public University

Kentik Customer Testimonial

Kentik’s APIs have allowed us to integrate network analytics into tools that the rest of our company already uses. These integrations have significantly increased network visibility across teams.

Ian Clark, Director of Network Operations, DreamHost

Kentik Customer Testimonial

Prior to deploying Kentik, we had very little visibility into our traffic flows. Any analysis was extremely painful, manually laborious, and time intensive. Kentik has made all of these much easier and quicker.

Adam Davenport, Engineering Director, GTT

Kentik Customer Testimonial

We are able to view traffic on a much more granular level using Kentik’s built-in query engine. This allows us to drill into traffic data and make more effective decisions during project planning phases.

Dylan Mendes, Engineer, PenTeleData

Kentik Customer Satisfaction Rating

Kentik gives us superb network visibility and DDoS mitigation.

Kentik Customer Testimonial

Our network uptime has increased and our service level has greatly improved by leveraging Kentik to quickly detect DDoS attacks and automate the mitigation process.

David Johnson, ‎Director of Network Engineering, Immedion

Kentik Customer Statistic

Kentik Detect improves user experience by nearly 50%.

Kentik Customer Statistic

Kentik boosts network uptime for customers by nearly 40%.

Kentik Customer Statistic

Kentik Detect reduces SLA payouts by nearly 40%.

Kentik Customer Statistic

Kentik Detect improves MTTR and MTTI for its customers by over 40%.

Kentik Customer Statistic

Kentik defends 50% more DDoS attacks than alternative solutions.

Kentik Customer Statistic

Kentik significantly improves network operations outcomes:

  • Network Uptime +38%
  • MTTR / MTTI Improvement +41%
  • DDoS Attacks Defended +53%
  • Reduced SLA Payouts +39%
  • User Experience +47%

Kentik Customer Satisfaction

Kentik received a +56 NPS based on a survey of 107 customers.

Kentik Customer Satisfaction

93% of surveyed IT organizations are likely to recommend Kentik.*

93%

Kentik Customer Statistic

93% of IT organizations agree:

“Kentik has made a material impact on how effectively and efficiently we operate our network.”




More Research on Kentik