Kentik Customer Research
92% of Customers Rate Kentik’s Customer Success As Very Good to Outstanding
How would you rate your Kentik customer success team overall?
Kentik Customer Research
In your experience, which of the following benefits does Kentik provide?
Faster problem resolution |
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Improved network planning & workflows |
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Increased network security /improved DDoS defense |
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Improved network cost monitoring and awareness |
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Increased IT/network operations productivity |
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Simplification/consolidation of tools |
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Improved experience for your customers/service quality |
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Kentik Customer Research
What are the main ways you use Kentik?
Network monitoring/troubleshooting |
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Cloud / hybrid infrastructure/network visibility |
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Synthetic monitoring/digital experience management |
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Capacity planning and optimization |
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Peering and transit analytics |
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Network security/forensics |
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DDoS detection |
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Identifying new business/sales opportunities |
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Network cost tracking |
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Kentik Customer Research
What were the top purchasing drivers for choosing the Kentik solution?
Comprehensive view of traffic - both internal and internet |
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Real-time, ad-hoc big data analytics |
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Scalability to handle large network infrastructure |
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Power and flexibility of anomaly detection |
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Long-term retention of full network data details |
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Quality and openness of API |
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SaaS ease of deployment |
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Kentik Customer Research
What key network challenges were you looking to solve prior to purchasing Kentik?
Poor visibility into internet traffic delivery |
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Took too long to generate network analysis and planning reports |
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Not enough operational details to solve network problems |
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Couldn’t detect issues before they impacted users |
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Network visibility siloed, hard to share |
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DDoS defense solutions weren’t accurate or automated enough |
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Lacked usable APIs to drive network automation |
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Kentik Customer Research
What are the key operational benefits from deploying Kentik?
Faster problem resolution |
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Increased IT / network operations productivity |
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Increased network security / improved DDoS defense |
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Improved user experience / service quality |
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Self-service of network visibility by internal or external customers |
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OPEX savings |
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CAPEX savings |
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