TechValidate Research on Kentik

10 Charts


Kentik Customer Research

Kentik improves MTTR.

Customers report that using Kentik has improved their MTTR by:

More than 100%: 12%
100%-50%: 42%
50%-25%: 22%
25%-10%: 15%
Up to 10%: 10%

Kentik Customer Research

By deploying Kentik, customers report the following KPI improvements:

More than 100% 100%-50% 50%-25% 25%-10% Up to 10%

Time savings on workflows
MTTR / MTTI
Total network uptime
Attacks defended
User experience

Kentik Customer Research

When asked how much their MTTR / MTTI KPI has improved since deploying Kentik, IT organizations said:

More than 100%: 7%
100%-50%: 24%
25% - 50%: 29%
25%-10%: 27%
Up to 10%: 12%

Kentik Customer Research

What alternative solutions did you consider prior to purchasing Kentik?

Open source / Home-grown
76%
Arbor Networks
41%
SolarWinds
36%
Splunk
19%
NetScout Systems
5%
SevOne
4%

Kentik Customer Research

What are the main ways you use Kentik?

Network monitoring / troubleshooting
77%
Peering & transit analytics
66%
DDoS defense
59%
Capacity planning & optimization
58%
Network security / forensics
47%
External or cross-organizational network visibility
40%
Network automation
6%

Kentik Customer Research

What were the top purchasing drivers for choosing the Kentik solution?

Comprehensive view of traffic - both internal and internet
79%
Real-time, ad-hoc big data analytics
61%
Scalability to handle large network infrastructure
50%
Power and flexibility of anomaly detection
47%
Long-term retention of full network data details
44%
Quality and openness of API
31%
SaaS ease of deployment
29%

Kentik Customer Research

What key network challenges were you looking to solve prior to purchasing Kentik?

Poor visibility into internet traffic delivery
72%
Took too long to generate network analysis and planning reports
50%
Not enough operational details to solve network problems
46%
Couldn’t detect issues before they impacted users
40%
Network visibility siloed, hard to share
38%
DDoS defense solutions weren’t accurate or automated enough
36%
Lacked usable APIs to drive network automation
17%

Kentik Customer Research

Where and by how much did Kentik improve your network KPIs?

More than 100% 100%-50% 25% - 50% 25%-10% Up to 10%

Attacks defended
MTTR / MTTI
SLA payouts
Total network uptime
User experience

Kentik Customer Research

Please rate the following Kentik capabilities versus the competition:

Best in Class Significantly Better Better Worse

Analytics & Reporting
Anomaly & DDoS Detection
API & Automation-Friendliness
Ease of Deployment
Scalability & Performance

Kentik Customer Research

What are the key operational benefits from deploying Kentik?

Faster problem resolution
75%
Increased IT / network operations productivity
61%
Increased network security / improved DDoS defense
60%
Improved user experience / service quality
43%
Self-service of network visibility by internal or external customers
32%
OPEX savings
19%
CAPEX savings
16%



More Research on Kentik