TechValidate Research on Cherwell Service Management

192 TechFacts – Page 7 of 7


51% of surveyed Cherwell customers who evaluated BMC Remedy, BMC (FootPrints) or BMC Track-IT! chose Cherwell for its flexible licensing model.

75% of surveyed Cherwell customers who evaluated BMC Remedy, BMC (FootPrints) or BMC Track-IT! chose Cherwell for its ease of configuration and customization.

63% of surveyed Cherwell customers who also evaluated ServiceNow chose Cherwell for its price for value.

70% of surveyed Cherwell customers who also evaluated ServiceNow chose Cherwell for its ease of configuration and customization.

64% of surveyed Cherwell customers chose Cherwell for its ease of configuration and customization.

44% of surveyed Cherwell customers chose Cherwell for its one-step actions.

70% of surveyed Cherwell customers who also evaluated ServiceNow, chose Cherwell for its out of the box ITIL best practices.

63% of surveyed Cherwell customers chose Cherwell for its out of the box ITIL best practices.

60% of surveyed Cherwell customers evaluated ServiceNow in addition to Cherwell.

Cherwell is a one stop shop for ticketing, change control, CMDB, problem management, forms, and with the ease of creating dashboards, it allows us to check our metrics on the fly.

IT Systems Analyst, Medium Enterprise Banking Company

Cherwell Service Management Customer Satisfaction Rating

An IT Manager at a state & local government is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is a strong fit for all sizes of local government and is scalable depending on how ‘much’ ITIL an organization wants to implement. The ability to customize is also helpful.

59% of surveyed Cherwell customers evaluated ServiceNow in addition to Cherwell.




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