TechValidate Research on Cherwell Service Management

192 TechFacts – Page 5 of 7


Cherwell Service Management Customer Testimonial

Legacy Inefficiency

Moving from our legacy solution to Cherwell resulted in a huge improvement in efficiency and productivity. It also improved our transparency by allowing users to create and update their own searches, dashboards, and reports.

IT Asset and Configuration Management, Large Enterprise Health Care Company

Cherwell Service Management Customer Testimonial

The inability of reporting with our previous tool was a critical reason to move over to Cherwell. We didn’t know where our service desk stood and couldn’t even design standards for our technicians. The ticketing system didn’t have priority levels and didn’t offer the best way to move tickets between work groups.

IT Specialist, Medium Enterprise Retail Company

Cherwell Service Management Customer Satisfaction Rating

An IT Specialist at a medium enterprise retail company is very likely to recommend Cherwell Service Management for the following reason:

Cherwell is a very solid product that offers a lot out of the box. We are able to start out simple, and once the users get familiar with the product they can give suggestions and we are able to customize the tool to meet not only our customers’ needs but the needs of our technicians as well.

Cherwell Service Management Customer Testimonial

Our employees are really happy to have Cherwell. Now everything is organized.

System Administrator, Medium Enterprise Energy & Utilities Company

Cherwell Service Management Customer Satisfaction Rating

A System Administrator at a medium enterprise energy & utilities company is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is the perfect software to work with. It’s a solution for all of our company’s requirements, from hiring to asset management. Wonderful designs of dashboards help Managers to get real time Incidents / Service Request information. Now it’s easy to do the approvals with just one click on approval email notification.

Cherwell Service Management Customer Testimonial

Cherwell Service Management has been a vital tool and has impacted our IT Server Desk and our End User experience in a tremendous way. It has streamlined our practices and brought organization to our IT Service Management.

End User Computing Services Manager, Non-profit

Cherwell Service Management Customer Satisfaction Rating

An End User Computing Services Manager at a Non-profit is very likely to recommend Cherwell Service Management for the following reason:

This is the IT Service Management solution I have been looking for, for years. It embodies everything in a ticketing, tracking, asset management, and reporting tool and so much more. The customization and developed solutions Cherwell Service Management provide is very intuitive. I personally look forward to diving in deeper. Thank you, Cherwell.

Cherwell Service Management Customer Satisfaction Rating

An IT Administrator at a Non-profit is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is a great tool that is very customizable.

Cherwell Service Management Customer Testimonial

With Cherwell Service Management, we are accomplishing 20 times more than we used to in one-sixth the time.

IT Administrator, Non-profit

Cherwell Service Management Customer Satisfaction Rating

A Senior Technical Analyst at a state & local government is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is very flexible and configurable, without the lengthy and costly customization requirements.

Cherwell Service Management Customer Testimonial

Cherwell Service Management has been accepted company-wide. We are still working on integrating this throughout the company, but once completed I believe this will be an excellent solution.

Network Operations Manager, Medium Enterprise Computer Services Company

Cherwell Service Management Customer Satisfaction Rating

A Network Operations Manager at a medium enterprise computer services company is very likely to recommend Cherwell Service Management for the following reason:

We love Cherwell Service Management and our ability to create reports.

Cherwell Service Management Customer Testimonial

Cherwell Service Management has allowed our organization to take huge strides forward in implementing the ITIL framework but allows us to do so at our pace. It has also allowed us to really focus on a self-help model that will work for our organization and provide the type of service portal and knowledge base our customers will use.

IT Manager, S&P 500 Computer Software Company

Cherwell Service Management Customer Satisfaction Rating

An IT Manager at an S&P 500 computer software company is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is at the cutting edge of technology and ITSM products in the industry. Not only is the product’s versatility incomparable in the market, their code-less based design is easy to use and configure to meet any enterprise’s requirements. Furthermore, and most important in my opinion is the Cherwell team. From the sales staff to the support staff, Cherwell cares about their customers and their needs. They stand behind their product and take action on customer feedback.

Cherwell Service Management Customer Testimonial

Cherwell Service Management provides greater visibility, enhances productivity, and offers more features and functions at a lower cost than our previous ITSM solution.

Senior IT Manager, Medium Enterprise Health Care Company

Cherwell Service Management Customer Statistic

A medium enterprise health care company reduced time spent on configurations and customizations by > 75% with Cherwell Service Management.

Cherwell Service Management Customer Satisfaction Rating

A Senior IT Manager at a medium enterprise health care company is very likely to recommend Cherwell Service Management for the following reasons:

The ease of configuration to the product, the dashboards and reporting, the cost, and the flexibility of the product.

Cherwell Service Management Customer Testimonial

Cherwell Service Management has allowed us to really track and control our IT activities and proactively analyse the data to find improvement initiatives.

IT Specialist, Large Enterprise Health Care Company

Cherwell Service Management Customer Satisfaction Rating

An IT Specialist at a large enterprise health care company is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is a very flexible application that can be setup to suit every environment.

Cherwell Service Management Customer Satisfaction Rating

An IT Manager at a medium enterprise banking company is likely to recommend Cherwell Service Management for the following reason:

Powerful customizations, one-steps, and ease of use of the Cherwell platform.

Cherwell Service Management Customer Statistic

A medium enterprise banking company reduced their customization and configuration costs by more than 75% with mApp solutions.

Cherwell Service Management Customer Testimonial

Cherwell Service Management is integral to our IT operations and enables our practice of ITIL in a very challenging organizational environment. As a non-profit, we cannot afford dedicated specialists for every ITIL function. CSM allows for IT generalists to use, manage, and maintain these functions at a much lower total cost of time, complexity, and financial resources.

IT Director, Non-profit

Mergeable applications allow me to quickly integrate applications, thus reducing time to value for our customers.

IT Professional, Large Enterprise Banking Company

Cherwell Service Management Customer Satisfaction Rating

An IT Director at a Non-profit is very likely to recommend Cherwell Service Management for the following reason:

I like the fact that my team, even fairly junior service advisors, can use the software, create One-Step Actions, and create dashboards with very little training. It is one ITSM system that meets the majority of ITIL needs. The people at Cherwell are committed to customer satisfaction and making their product the best in the industry.

An IT Professional of a large enterprise banking company is likely to recommend Cherwell Service Management for the following reason:

It’s new and it’s clean compared to other older, legacy products.

Cherwell Service Management Customer Testimonial

Cherwell Service Management has allowed us to simplify how our internal customers request services for all business groups within our company. The One-Step Actions have allowed us to automate workflows and business processes, freeing up time to focus on other business needs.

IT Professional, Large Enterprise Consumer Services Company

Cherwell Service Management Customer Satisfaction Rating

An IT Professional at a large enterprise consumer services company is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is a great tool with endless possibilities for automating processes and managing services. It provides a variety of ways to slice and dice information and is very intuitive for the users.

A Fortune 500 insurance company reduced their customization and configuration costs by 25-49% with mApp solutions.

Cherwell Service Management Customer Statistic

A medium enterprise banking company reduced their customization and configuration costs by 25-49% with mApp solutions.

Cherwell Service Management Customer Satisfaction Rating

An Application Manager at a medium enterprise banking company is very likely to recommend Cherwell Service Management for the following reason:

Cherwell is so pretty!




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