TechValidate Research on Cherwell Service Management

192 TechFacts – Page 3 of 7


Cherwell Service Management Customer Testimonial

We have integrated many monitoring tools like SCOM, Application Event Emails, Hitachi, Equalogic, VMWare, and Commvault with Cherwell Service Management.

IT Specialist, Fortune 500 Construction Company

Cherwell Service Management Customer Testimonial

We were able to integrate Microsoft SCCM, SQL Databases, and Skype for Business with Cherwell Service Management.

Consultant, State & Local Government

Cherwell Service Management Customer Testimonial

We integrated xMatters, Salesforce, as400, Workday and Okta with Cherwell Service Management.

IT Director, Fortune 500 Professional Services Company

Cherwell Service Management Customer Testimonial

We integrated Nagios, Solarwinds, Tivoli, Asset Explorer, NICUS, RevTrack, and Footprints with Cherwell Service Management.

Senior IT Architect, State & Local Government

Cherwell Service Management Customer Testimonial

We have integrated Microsoft System Center Service Manager, Microsoft System Center Orchestrator, SolarWinds, Skype, and multiple custom applications with Cherwell Service Management.

IT Systems Analyst, Large Enterprise Computer Services Company

Cherwell Service Management Customer Testimonial

Into Cherwell Service Management, we have been able to integrate home built applications, Oracle PeopleSoft, LANDesk, Active Directory, SQL Server, Google Geocoding and Elevation Web Services, as well as Epic Web Services.

Application Manager, Large Enterprise Health Care Company

Cherwell Service Management Customer Testimonial

We have integrated Skype for Business, Lansweeper, Intermapper, and Bomgar with our Cherwell Service Management.

Database and Integrated Systems Administrator, Medium Enterprise Banking Company

Cherwell Service Management Customer Testimonial

We have integrated Bomgar, SCCM, Orion, Active Directory, Powershell and other In-House Apps with Cherwell Service Management.

IT Systems Analyst, Large Enterprise Health Care Company

Cherwell Service Management Customer Testimonial

We have been able to integrate VMWare vSphere, Bomgar, YOURLS (URL shortening), and Zenoss Core with Cherwell Service Management.

System Administrator, Educational Institution

Cherwell Service Management Customer Testimonial

We have been able to integrate Microsoft Dynamics Great Plains, Microsoft Outlook and our own corporate website via the REST API.

IT Administrator, Non-profit

Cherwell Service Management Customer Statistic

58% of surveyed Cherwell customers improved visibility since using Cherwell Service Management to automate processes outside of IT.

58%

Cherwell Service Management Customer Statistic

65% of surveyed Cherwell customers experienced difficulty tracking and managing issues / requests when using alternative resources (email, spreadsheets, open source solutions, etc.) to meet their organizational needs and requirements outside of IT service management.

65%

Cherwell Service Management Customer Statistic

53% of surveyed Cherwell customers use Cherwell Service Management to automate their customer service workflow.

53%

Cherwell Service Management Customer Satisfaction Rating

An IT Manager at an educational institution said they would be very likely to recommend Cherwell Service Management for this reason:

I have used 4 different ITSM systems over the past 13 years and Cherwell is by far the best of the best. Not only is the product awesome, but so is the Cherwell staff. I have nothing but praise for all of you.

Cherwell Service Management Customer Satisfaction Rating

An IT Director at a large enterprise health care company said they would be very likely to recommend Cherwell Service Management for this reason:

The flexibility, ease of configuration, and ability to create our own objects and processes with Cherwell allows us to support our service needs.

Cherwell Service Management Customer Satisfaction Rating

An IT Director at an educational institution said they would be very likely to recommend Cherwell Service Management for this reason:

Cherwell’s software is eminently flexible and, according to my technologists, very easy to work with.

Cherwell Service Management Customer Satisfaction Rating

An IT Specialist of a non-profit said they would be very likely to recommend Cherwell Service Management for this reason:

Cherwell Service Management is an easy system to manage, no coding required, with endless growth potential.

Cherwell Service Management Customer Satisfaction Rating

An IT Director of a large enterprise financial services company said they would be very likely to recommend Cherwell Service Management for this reason:

I think Cherwell Service Management is the best product on the market for its segment and solution space.

Cherwell Service Management Customer Statistic

53% of surveyed Cherwell users automate their customer service workflow with Cherwell.

53%

Cherwell Software IT Service Management Customer Statistic

40% of surveyed Cherwell customers located in the United Kingdom chose Cherwell for its service integration and management.

40%

Cherwell Service Management has provided us with a new self service solution via the use of the portal providing end users with more options for logging and managing their tickets, leading to an enhanced customer solution.

Senior IT Manager, Small Business Media & Entertainment Company

Cherwell Service Management Customer Testimonial

Cherwell Service Management has allowed us to work collaboratively across three different Health Boards, replacing three legacy systems at a low cost. We have been able to change and grow our processes with ease to ensure we are delivering value to the people using the system, as well as people who rely on information from the system to make decisions.

IT Manager, Large Enterprise Health Care Company

Cherwell Service Management Customer Satisfaction Rating

An IT Manager at a large enterprise health care company very likely to recommend Cherwell Service Management for the following reasons:

Cherwell Service Management is easy, adaptable, wider than Service Desk (with ease), and upgrades aren’t a nightmare.

Cherwell Service Management has helped us be ready for rapid customized solutions, not just for our IT department, but for others as well, such as payroll, finance, and human resources.

IT Administrator, Large Enterprise Media & Entertainment Company

An IT Manager of a state & local government is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is best in breed technology for the price. Easily customizable to meet business needs.

Cherwell Service Management has been tremendous for our organization. We are able to adjust and improve processes regularly. Now that we have a dedicated person managing day-to-day maintenance and projects, we are able to continually add new functionality. We have gained a lot of end user acceptance (using the portal) and have implemented special functionality for various business units.

IT Manager, Medium Enterprise Professional Services Company

Cherwell Service Management has enabled us to implement a number of process improvements and automations that were previously not possible. We are slowly releasing it to our non-IT departments, including HR, Finance, and Volunteers.

IT Manager, Non Profit

An IT Manager of a non-profit is very likely to recommend Cherwell Service Management for the following reason:

Cherwell Service Management is a flexible software that enables quick process improvements and is easy to upgrade.

Cherwell Service Management Customer Testimonial

Cherwell Service Management has provided us an opportunity to measure our business and help to identify ‘pain points’ throughout our organization. Cherwell has added much-needed visibility that our management and supervising staff has needed for a long time.

IT Manager, State & Local Government

Cherwell Service Management Customer Satisfaction Rating

An IT Manager at a state & local government is very likely to recommend Cherwell Service Management for the following reason:

I believe Cherwell is one of the best ITSM tools I’ve used. I have experience with Numara and Dell products, and Cherwell far outplays both. Its flexibility and support of the product is top notch.




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