TechValidate Research on Cherwell Service Management

192 TechFacts – Page 2 of 7


Cherwell Software IT Service Management Customer Testimonial

Cherwell’s ease of use and usability increased adoption by EIT support teams. The ease of approving RFC’s via email and configurable dashboards make the solution easier for queue managers to stay on top of tickets.

IT Director, Large Enterprise Energy & Utilities Company

Cherwell Software IT Service Management Customer Testimonial

Cherwell Service Management has been the catalyst to standardize around our ITIL processes.

IT Vice President, Fortune 500 Insurance Company

Cherwell Software IT Service Management Customer Testimonial

We switched to Cherwell Service Management in part because of the price and product flexibility. The previous product was too expensive and offered little customization or flexibility without significant additional cost.

Chief Information Officer, Small Business Financial Services Company

Cherwell Software IT Service Management Customer Testimonial

Cherwell Service Management is well-accepted and recognized as our ‘source of truth’ for change and configuration matters.

IT Project Manager, Fortune 500 Energy & Utilities Company

Cherwell Software IT Service Management Customer Testimonial

Cherwell Service Managment provided an easy path to ITSM adoption beyond the service desk.

IT Manager, Large Enterprise Real Estate Company

Cherwell Software IT Service Management Customer Testimonial

Our adoption rate of the ITSM and ITIL processes have sky rocketed since switching to Cherwell.

IT Manager, Educational Institution

Cherwell Software IT Service Management Customer Testimonial

Cherwell Service Management’s ease of use has allowed us to better see trends in our environment we can act on.

IT Manager, Medium Enterprise Health Care Company

Cherwell Service Management Customer Testimonial

Introducing Cherwell Service Management took a “Mom-and-Pop” operation and turned it into a world class, Fortune 500 level operation.

Cherwell Administrator, Non-profit Organization

Cherwell Service Management Customer Testimonial

Cherwell Service Management has created a common language and consistency of practice across the organization. Using a common language has helped us to have more productive conversations. Consistency of practice has made reporting and metrics much easier to gather and share.

Application Manager, Medium Enterprise Energy & Utilities Company

Cherwell Service Management Customer Statistic

92% of surveyed Cherwell customers agree that using Cherwell Service Management to automate workflows and processes outside of IT has had a positive impact on ROI.

92%

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Our organization has about 180 employees so we’re not a big concern but neither are we a small outfit. Finding an ITSM solution that was not designed for a large organization or a small one was tricky. The ability to develop and build onto Cherwell’s out-of-the-box solution was key.

IT Manager, Non-Profit

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Increasing licensing fees on other applications drove us to move functionality into Cherwell instead of paying other products fees.

IT Professional, Large Enterprise Real Estate Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Our goal is to eventually use the Cherwell portal as the one place to go for all your needs – whether it’s IT or HR related, finance or facilities related. Most, if not all of what employees need when going to HR, IT, facilities, finance, etc. can be categorized as either an incident (something is broken) or a service request (I need something) and having our portal, powered by Cherwell will allow executive leadership visibility into employee needs. As well as, incidents/outages in a single tool as opposed to multiple tools.

IT Project Manager, Large Enterprise Retail Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Cherwell is a strategic investment for this purpose. We will seek to use it as much as feasibly possible.

IT Vice President, Fortune 500 Insurance Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

In most cases, support is support so we found that many of the features built for IT were re-usable throughout the company. There are cases where a different input is required from the end user to fulfill a non-IT request (e.g., “location of issue” for a facilities request) and Cherwell allows us to easily make custom forms to fulfill that requirement. Consolidating everything in one tool is easier to support, less expensive, more flexible for cross-department requests and ultimately simpler for the end user who only needs to go to one place, pick the category and not worry about who will be providing service.

Application Manager, Large Enterprise Computer Software Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

We were already using Cherwell for IT and the other teams recognized how efficient it was.

IT Manager, Large Enterprise Construction Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Ease of configuration, internal support, and their licensing model.

Application Manager, Large Enterprise Health Care Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

One stop shop for all of our needs.

IT Specialist, Large Enterprise Consumer Services Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

1. Consolidation rather than duplication of similar systems.
2. Heavy project burden on other departments made them want to use a solution that was easy to set up.
3. Ability to turf tickets back-and-forth between other departments and IT.

IT Project Manager, State & Local Government

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Cherwell is something we already have licensed, and it’s versatile, so why not use it to our advantage as much as possible in areas that we can.

IT Specialist, Medium Enterprise Environmental Services & Equipment Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Highly customizable, knowledge base, and easy to use for non-technical staff.

IT Professional, Educational Institution

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

It was a fast and simple process to get the other groups’ customer response processes integrated into Cherwell. We put HR on a separate environment with separate licenses, for obvious reasons. However, our facilities group is using our IT environment with custom forms, email templates, etc. for their needs.

IT Manager, Large Enterprise Construction Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Cost, integration, and a one-stop-shop.

System Administrator, Large Enterprise Health Care Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Price, functionality, and code-less.

IT Manager, Educational Institution

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Cost was a major factor. Cherwell is one of the only solutions that the customer isn’t charged for each individual module they add on.

IT Systems Analyst, Large Enterprise Health Care Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

Cost and the ability to have a one-stop shop for processes.

IT Director, Small Business Wholesale Distribution Company

Cherwell Service Management Customer Testimonial

Why use Cherwell Beyond IT?

No other software package could be customized to meet all our business processes and needs.

Cherwell Administrator, Non-profit

Cherwell Service Management Customer Testimonial

Bomgar, Outlook, Cisco CallManager, and SCCM are some of our integrations with Cherwell Service Management.

Engineer, Large Enterprise Real Estate Company

Cherwell Service Management Customer Testimonial

Some of the many integrations with Cherwell Service Management we have are JIRA, Casper, SCCM, Orion, AirWatch, CG4, Verizon, MOBI, Control-M, and MSSM.

IT Systems Analyst, Large Enterprise Retail Company

Cherwell Service Management Customer Testimonial

Our integrations with Cherwell Service Management are RightAnswers Knowledge Management software, Bomgar, and Avaya Aura Contact Center.

IT Professional, Large Enterprise Professional Services Company




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