TechValidate Research on Cherwell Service Management

Cherwell ITSM Customer Review

5/5 Stars

How our organization uses Cherwell ITSM:

We haven’t fully implemented CSM yet, but we plan to deploy it department-wide. We are a merged IT-Library department. I’m excited to see our library colleagues taking an interest in CSM almost as much as our IT folks. We are looking forward to automating our account creation process and (eventually) finding a way to include HR in that process for on-boarding and off-boarding employees. We’re also super excited about finally having our inventory integrated with service management.

Would you recommend Cherwell ITSM?

Yes, because of the reasons I stated above. Cherwell ITSM meets all of our needs.

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