TechValidate Research on Cherwell Service Management

Cherwell ITSM Customer Review

4/5 Stars

How our organization uses Cherwell ITSM:

Our IT Department and Resource Center use Cherwell to track incidents and requests. We have a relatively large Knowledge Base and use the CKCS mApp to support it. We also just rolled out Problem Management and will roll out Change Management shortly.

Would you recommend Cherwell ITSM?

Yes! If you want an application that you can customize the way you want and look the way you want (pretty much), Cherwell is the right app to choose. I also like the ability to submit new ideas that are actually reviewed and acted upon. The voice of the customer appears to be a key principle at Cherwell.

About This Data

This data was sourced directly from a verified user of Cherwell Service Management by TechValidate.

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