TechValidate Research on Cherwell Service Management


Cherwell ITSM Customer Review

5/5 Stars

How our organization uses Cherwell ITSM:

IT and Procurement uses the Incident Tracking and Change Management tools.
And HR is using the Incident Tracking (in request form) under a separate security group to take HR requests, as well as track time and effort.

We’re looking forward to eventually expanding to full Inventory Management, as well as on-boarding Facilities Management when the time comes.

Would you recommend Cherwell ITSM?

Yes, due to its reliability and customization. We are hosted and I can count on one hand how many times we’ve had outages in the 2 years of having it. Previously, I couldn’t count on one hand how many times we went down in a month with CA.





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