TechValidate Research on Cherwell Service Management


Cherwell ITSM Customer Review

5/5 Stars

How our organization uses Cherwell ITSM:

We have deployed Cherwell for our 4 highly integrated IT organizations, our central Finance and HR offices, and several campus and healthcare departments. We are currently leveraging Incident, Service Request, Portals, One Steps, and Knowledge. We are in Phase II deployments with IT, HR, and Finance to expand this capability to Asset/CMDB. And we are building several custom solutions for our highly unique departments such as Researcher Service Centers, for example our DNA sequencing lab.

Would you recommend Cherwell ITSM?

Absolutely. Throughout the selection process, the Cherwell team was the most engaged and clearly demonstrated their capabilities. Everything that we were promised before signing the contract has been delivered and then some. We have continued to enjoy a high degree of engagement at all levels of the Cherwell organization. Overall we have tripled the value of our Service Management technology and have cut our annual support budget.





About This Data

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