Cherwell ITSM Customer Review
How our organization uses Cherwell ITSM:
Today we are using Incident Management, Request Management and Knowledge Management. We plan to use Problem and Change Management in the next year. We are currently working on a custom form for approval-based security access. We are always working on our catalog. Long-term, we want to onboard HR and Facilities to Cherwell as well.
Would you recommend Cherwell ITSM?
I would yes. Cherwell is a tool that is only limited by your imagination. One-Step Automated Workflows and mApps give you powerful options to add content quickly and easily to Cherwell. Not needing a full-fledged developer to implement these options is a very nice plus. Having a hosted ITSM solution takes many headaches off the table from the start. This allows us to focus on changing workflows and improving the customer experience.