TechValidate Research on Cherwell Service Management

Cherwell ITSM Customer Review

4.5/5 Stars

How our organization uses Cherwell ITSM:

Today we are using Incident Management, Request Management and Knowledge Management. We plan to use Problem and Change Management in the next year. We are currently working on a custom form for approval-based security access. We are always working on our catalog. Long-term, we want to onboard HR and Facilities to Cherwell as well.

Would you recommend Cherwell ITSM?

I would yes. Cherwell is a tool that is only limited by your imagination. One-Step Automated Workflows and mApps give you powerful options to add content quickly and easily to Cherwell. Not needing a full-fledged developer to implement these options is a very nice plus. Having a hosted ITSM solution takes many headaches off the table from the start. This allows us to focus on changing workflows and improving the customer experience.

About This Data

This data was sourced directly from a verified user of Cherwell Service Management by TechValidate.

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