The business challenges that led the profiled organization to evaluate and ultimately select Cherwell Software IT Service Management:
- Used HP Open View’s ITSM solution prior to Cherwell.
- ITSM solutions evaluated in addition to Cherwell:
- BMC Remedy
- HP Service Manager
The key features and functionalities of Cherwell Software IT Service Management that the surveyed organization uses:
- Chose Cherwell for the following product features:
- Out of the box ITIL best practices
- Reporting and dashboard capabilities
- Configuration management database
- One-step actions
- Service integration and management
- Trusted agents
- Chose Cherwell for the following factors:
- Ease of configuration and customization
- Flexible licensing model
- Relationship and culture
- Customer focus
The surveyed organization achieved the following results with Cherwell Software IT Service Management:
- Reduced their administrative burden by 10-24% with Cherwell Service Management.
- Reduced time spent on configurations and customizations by 10-24% with Cherwell Service Management.