The business challenge that led the profiled company to evaluate and ultimately select Cherwell Software IT Service Management:
- Used Infra’s ITSM solution prior to Cherwell.
The key features and functionalities of Cherwell Software IT Service Management that the surveyed company uses:
- Chose Cherwell for the following product features:
- Reporting and dashboard capabilities
- Configuration management database
- Mobile app for IOS and Android
- Service integration and management
- Chose Cherwell for the following factor:
- Ease of configuration and customization
The surveyed company achieved the following results with Cherwell Software IT Service Management:
- Reduced their administrative burden by 10-24% with Cherwell Service Management.
- Reduced time spent on configurations and customizations by < 10% with Cherwell Service Management.