TechValidate Research on Cherwell Service Management

Cherwell Service Management Case Study

Fortune 500 Industrial Manufacturing Company


This case study of a Fortune 500 industrial manufacturing company is based on an August 2017 survey of Cherwell Service Management customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Cherwell automated the change management process which helped application teams for a quicker turnaround.”

“Cherwell Service Management has been a good tool for the organization.”


The business challenge that led the profiled company to evaluate and ultimately select Cherwell Service Management:

  • Used Applix prior to Cherwell.

Use Case

The key features and functionalities of Cherwell Service Management that the surveyed company uses:

  • Most impactful features of Cherwell Service Management for enabling the Shift Left approach:
    • Reporting and dashboard capabilities
    • Mergeable applications


The surveyed company achieved the following results with Cherwell Service Management:

  • Primary “Shift Left” approach:
    • Automating tasks/workflows via Cherwell one-step actions
  • Achieved the following result with their Shift Left approach:
    • Improved change management success rates

About This Data

This data was sourced directly from verified users of Cherwell Service Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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