The business challenges that led the profiled company to evaluate and ultimately select Cherwell Software IT Service Management:
- Used Zoho Manage Engine’s ITSM solution prior to Cherwell.
- ITSM solution evaluated in addition to Cherwell:
The key features and functionalities of Cherwell Software IT Service Management that the surveyed company uses:
- Chose Cherwell for the following product feature:
The surveyed company achieved the following results with Cherwell Software IT Service Management:
- Reduced their administrative burden by 10-24% with Cherwell Service Management.
- Reduced time spent on configurations and customizations by < 10% with Cherwell Service Management.