A medium enterprise health care company was facing various challenges prior to implementing Cherwell. Their previous solution, VSM/Infra, was not providing sufficient customer service and vendor support. Moreover, the system was unable to meet the growing needs of their healthcare system. It was limited in functionality, lacked reporting, and was unintuitive. They needed a solution that was easy to use and configure, had robust reporting capabilities, had plentiful OOTB functionality, and would provide superior customer support and clear vision for innovation.
- Prior to selecting Cherwell, a medium enterprise health care company evaluated the following solution(s):
- BMC Remedy
- HEAT/Frontrange Software/Ivanti
- This company chose Cherwell ITSM for its following key features and functionalities:
- IT Self-Service Portal
- Reporting and Dashboard Capabilities
- One-Step Workflow Automation
- Ease of Configuration and Customization
- Concurrent Licensing Model
To-date, this medium enterprise health care company has achieved the following results with Cherwell ITSM:
- Reduced administrative burden by 25-49%, attributed to:
- One-Step Automated Workflows to automate common functions
- Codeless Architecture to customize and configure the platform
- Reporting and dashboards to better understand their organization
- Reduced time on configuration and customization by 25-49%.