The business challenges that led the profiled organization to evaluate and ultimately select Cherwell Software IT Service Management:
- Used HP Service Manager’s ITSM solution prior to Cherwell.
- ITSM solutions evaluated in addition to Cherwell:
- BMC Remedy
- CA Service Desk Manager
- HP Service Manager
- HEAT / FrontRange Solutions
The key features and functionalities of Cherwell Software IT Service Management that the surveyed organization uses:
- Chose Cherwell for the following product features:
- Out of the box ITIL best practices
- IT self-service portal
- Reporting and dashboard capabilities
- Chose Cherwell for the following factors:
- Ease of configuration and customization
- Flexible licensing model
- Flexible hosting / deployment model
- Relationship and culture
- Ease of upgrade
- Customer focus
- Price for value
- Ease of Integration with 3rd party solutions
The surveyed organization achieved the following results with Cherwell Software IT Service Management:
- Reduced their administrative burden by 50-74% with Cherwell Service Management.
- Reduced time spent on configurations and customizations by 25-49% with Cherwell Service Management.