The business challenges that led the profiled company to evaluate and ultimately select Cherwell Software IT Service Management:
- Used Microsoft SCSM’s ITSM solution prior to Cherwell.
- ITSM solutions evaluated in addition to Cherwell:
- HP Service Manager
The key features and functionalities of Cherwell Software IT Service Management that the surveyed company uses:
- Chose Cherwell for the following product features:
- Out of the box ITIL best practices
- IT self-service portal
- Reporting and dashboard capabilities
- Chose Cherwell for the following factors:
- Ease of configuration and customization
- Ease of upgrade
The surveyed company achieved the following results with Cherwell Software IT Service Management:
- Reduced their administrative burden by 10-24% with Cherwell Service Management.
- Reduced time spent on configurations and customizations by 25-49% with Cherwell Service Management.