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TechValidate Research on Prognosis

These pages present data that TechValidate has sourced via direct research with verified customers and users of Prognosis. TechValidate stands behind the authenticity of all published data. Learn more »



484 Customers Surveyed

3,536 Data Points Collected

92 Published TechFacts

22 Published Charts

66 Published Case Studies



Selected Research Highlights


IR Testing Solutions Customer Testimonial

HeartBeat monitoring has allowed us to know within 15 to 20 minutes that we are having issues. Before HearBeat, we relied on the call center agents to inform us of issues leading to delays of up to an hour.

Felicia Barker, IT Systems Analyst, Deluxe Corporation

Purchasing Rationale for Prognosis

Why did you choose Prognosis?

Prognosis’ multi-vendor support
44%
Prognosis’ advanced Lync/Skype for Business troubleshooting capabilities
18%
Prognosis user experience and ease of use
36%
No probes or taps to collect network data
38%
IR’s industry-leading support and consulting team
22%
Best combination of features for price
36%
Recommendation
22%

“Why” Prognosis – Customer Testimonial

5/5 Stars

How would it impact your organization if Prognosis went away?

Without Prognosis, we would be struggling to deliver the higher end service that we need to provide.

If you were to be quoted summarizing your relationship with IR or the value of the platform and partnership, what would you say?

Our relationship with the IR and the value of the platform and partnership provides us with great collaboration that has contributed to a winning business.

Top 3 Services Performed

What types of service did your company hire IR Testing Solutions to perform?

HeartBeat™ availability and performance monitoring for Voice solutions
73%
StressTest™ load and performance testing for Voice solutions
49%
Feature Function Testing for IVR applications
15%

Prognosis Case Study

Huntsville Hospital

Introduction

This case study of Huntsville Hospital is based on a May 2017 survey of Prognosis customers by TechValidate, a 3rd-party research service.

Challenges

Huntsville Hospital chose Prognosis for Infrastructure to solve the following challenges:

  • Infrastructure systems overloading
  • Inability to stop outages before they occur
  • Inability to monitor system performance
  • Infrastructure systems running inefficiently

Use Case

Huntsville Hospital uses Prognosis for Infrastructure to manage and monitor:

  • HP NonStop

Results

Huntsville Hospital achieved the following results with Prognosis:

  • Chose Prognosis for Infrastructure for the following reasons:
    • It delivers value
    • It provides great support
    • Its ability to customize reporting
    • It makes teams more efficient
  • Realized the following since deploying Prognosis for Infrastructure:
    • A reduction in costs through faster time to identify & resolve issues
    • An improved response & resolution time through the ability to receive real-time alerts
    • Better reporting & analysis
    • An increase in the processing efficiency through visualization of complex environments

Case Study: S&P 500 Consumer Products Company

Introduction

This case study of a S&P 500 consumer products company is based on a August 2014 survey of IR Testing Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“We have gone to being proactive for IVR system support vs. reactive. We now know 4 times faster that we might have an issue.”

Challenges

  • Hired IR Testing Solutions to solve the following challenges:
    • Ensure validity of system design
    • Reduce risk of system down-time
    • Improve speed of error detection
    • Improve overall system up-time

Use Case

  • First became aware of IR Testing Solutions from a work colleague or professional peer.
  • Hired IR Testing Solutions to perform the following types of services:
    • StressTest™ load and performance testing for Voice solutions
    • HeartBeat™ availability and performance monitoring for Voice solutions
  • Has worked with IR Testing Solutions for 3 – 4 years.

Results

  • Measurably improved the following since hiring IR Testing Solutions:
    • Validity of system design
    • Risk of system down-time
    • Speed of error detection
    • Overall system up-time
    • Customer satisfaction
  • Is extremely satisfied with the impact that IR Testing Solutions has had on their business.


More to Explore



About Prognosis

IR Prognosis is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.

Prognosis Website   IR Website