TechValidate Research on Prognosis

These pages present data that TechValidate has sourced via direct research with verified customers and users of Prognosis. TechValidate stands behind the authenticity of all published data. Learn more »

484 Customers Surveyed

3,536 Data Points Collected

92 Published TechFacts

22 Published Charts

66 Published Case Studies

Selected Research Highlights

Prognosis Case Study



This case study of Cuscal is based on a December 2016 survey of Prognosis customers by TechValidate, a 3rd-party research service.


The business challenges that led the profiled company to evaluate and ultimately select Prognosis:

  • Solved the following challenges since implementing Prognosis for Payments:
    • Their lack of real-time reporting and analysis
    • Lack of visibility into the payments hub
    • Having to manually troubleshoot

Use Case

The key features and functionalities of Prognosis that the surveyed company uses:

  • Has 3-5 Prognosis users at their organisation.
  • Found that the following areas within their organisation rely on Prognosis for Payment insights:
    • Technical teams
    • Business units
  • Found that Prognosis delivered value to their organisation in the following way:
    • Their dashboard


The surveyed company achieved the following results with Prognosis:

  • Realised the following benefits since deploying Prognosis for Payments:
    • Improved response and resolution time through ability to receive real-time alerts
    • Improved reporting of payments environment to the business
    • Minimised expensive outages to protect business revenue
  • Saw an ROI 0-3 months from deploying Prognosis for Payments.

Purchasing Rationale for Prognosis

Why did you choose Prognosis?

Prognosis’ multi-vendor support
Prognosis’ advanced Lync/Skype for Business troubleshooting capabilities
Prognosis user experience and ease of use
No probes or taps to collect network data
IR’s industry-leading support and consulting team
Best combination of features for price

Prognosis Customer Review

4/5 Stars

In a couple of sentences, how has Prognosis for UC helped you better manage the experience of your end users? Please quantify if possible.

Prognosis shows real-time calls and helps correlate issues on the network. For example, if I’m looking at the real-time call dashboard and I see some calls with latency, I can then look at our data network monitoring tools to find out why there is latency.

Would you recommend Prognosis for UC, and if so, why?

I would recommend Prognosis. It provides great alerting capabilities and shows real-time and previous call quality statistics.

Satisfaction with IR Testing Solutions

How satisfied are you with the impact that IR Testing Solutions has had on your business?

Extremely satisfied: 46%
Very satisfied: 43%
Satisfied: 11%

Improve Customer Experience

38% of surveyed organizations improved customer experience by 40 – 60% or more since implementing IR’s Contact Center solutions (Prognosis and/or Testing).

Case Study: S&P 500 Consumer Products Company


This case study of a S&P 500 consumer products company is based on a August 2014 survey of IR Testing Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HeartBeat lets us know when the IVR is down. Stress testing of new IVR applications ensures a successful ‘Go-Live’ date.”


  • Hired IR Testing Solutions to solve the following challenges:
    • Ensure validity of system design
    • Improve speed of error detection
    • Improve overall system up-time
    • Improve customer satisfaction
    • Load test new IVR applications

Use Case

  • First became aware of IR Testing Solutions from a work colleague or professional peer.
  • Hired IR Testing Solutions to perform the following types of services:
    • StressTest™ load and performance testing for Voice solutions
    • HeartBeat™ availability and performance monitoring for Voice solutions
  • Has worked with IR Testing Solutions for 5+ years.


  • Selected IR Testing Solutions for the following reasons:
    • Because IRTS is responsive and have a proper sense of urgency
    • Because of IRTS’ value
  • Measurably improved the following since hiring IR Testing Solutions:
    • Speed of error detection
    • Overall system up-time
    • Customer satisfaction
  • Estimates the payback period for their investment in IR Testing Solutions to be 4-6 months.
  • Is extremely satisfied with the impact that IR Testing Solutions has had on their business.

More to Explore

About Prognosis

IR Prognosis is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.

Prognosis Website   IR Website