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TechValidate Research on Prognosis

These pages present data that TechValidate has sourced via direct research with verified customers and users of Prognosis. TechValidate stands behind the authenticity of all published data. Learn more »



484 Customers Surveyed

3,536 Data Points Collected

109 Published TechFacts

22 Published Charts

71 Published Case Studies



Selected Research Highlights


IR Testing Solutions Speeds Error Detection

61% of surveyed IT organizations have measurably improved speed of error detection since hiring IR Testing Solutions.

Purchasing for IR Prognosis

What were the top purchasing drivers for Prognosis for Unified Communications?

Lack of visibility into UC/CC environment
52%
Poor voice quality
33%
Business demands on managing customer experience
25%
Managing a Multi-vendor environment
35%
Root cause identification and incident resolution times
50%
No probes or taps to collect network data
19%

Prognosis Case Study

Medium Enterprise Health Care Company

Introduction

This case study of a medium enterprise health care company is based on a June 2017 survey of Prognosis customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Prognosis allows us to see multiple facets on the PBX. You can monitor call quality, media gateways, LSP’s and you can also monitor phone stations.”

“Prognosis gives me the confidence and visibility I need to expand and manage our Unified Communications environment.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Prognosis:

  • Faced the following challenges with their Unified Communications environment prior to using Prognosis:
    • Limited to no visibility into call quality
    • Not having visibility into a multi-vendor environment

Use Case

The key features and functionalities of Prognosis that the surveyed company uses:

  • Manages the following technologies with Prognosis:
    • Avaya Aura
    • Avaya CC

Results

The surveyed company achieved the following results with Prognosis:

  • Saw the following benefits after deploying Prognosis to manage their Unified Communications:
    • Greater visibility across managed vendors
    • An ease of troubleshooting call, conferencing, and/or video problems
    • Improved user experience due to faster resolution time
    • Better collaboration between teams

Case Study: Global 500 Computer Hardware Company

Introduction

This case study of a Global 500 computer hardware company is based on a August 2014 survey of IR Testing Solutions customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“IR Testing Solutions monitoring has proven to be one of the best technologies we have invested in. The system works very well and alerts us to any potential issues within our hosted speech routing application to carrier services to our phone system. We are alerted to any failures with an associated recording. This gives us immediate actionable information to find and resolve any routing issues.”

Challenges

  • Hired IR Testing Solutions to solve the following challenges:
    • Reduce risk of system down-time
    • Improve speed of error detection
    • Improve customer satisfaction

Use Case

  • First became aware of IR Testing Solutions from Aspect.
  • Hired IR Testing Solutions to perform the following types of services:
    • HeartBeat™ availability and performance monitoring for Voice solutions
  • Has worked with IR Testing Solutions for 5+ years.

Results

  • Selected IR Testing Solutions for the following reasons:
    • Because IRTS is collaborative and treats them like a partner
    • Because IRTS is flexible
    • Because IRTS is responsive and have a proper sense of urgency
    • Because IRTS is reliable and delivers on their promises
    • Because of IRTS’ value
  • Measurably improved the following since hiring IR Testing Solutions:
    • Risk of system down-time
    • Speed of error detection
    • Overall system up-time
    • Customer satisfaction
  • Estimates the payback period for their investment in IR Testing Solutions to be 1-3 months.
  • Is extremely satisfied with the impact that IR Testing Solutions has had on their business.

Prognosis Customer Statistic

50% of surveyed IT organizations encountered poor voice quality prior to using IR Prognosis.

50%

The Business Value of Prognosis

What benefits and value have you realized from Prognosis for UC or CC?

Increased visibility to isolate root cause of problems
71%
Capacity planning and/or utilization notifications
20%
Dynamic Thresholds
20%
Faster time to problem resolution
53%
Greater visibility and understanding of baseline performance
65%
Increased customer/user satisfaction
27%
Reduced outages
27%
Consistently better call quality and communications usability
18%


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About Prognosis

IR Prognosis is a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.

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