TechValidate Research on IP Telecom

Introduction

This case study of DDLETB is based on a November 2020 survey of IP Telecom customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select IP Telecom:

• Moved their telephony to IP Telecom for the following reasons:
  • Cost savings
  • Integrates with other solutions

Use Case

The key features and functionalities of IP Telecom that the surveyed organization uses:

• Believe having IP Telecom’s solution in place will help their business cope with possible future lockdowns.

Results

The surveyed organization achieved the following results with IP Telecom:

• Rated IP Telecom’s ease of use as follows:
  • day-to-day basis: very easy
  • initial set up: easy
  • requesting additional services: neither easy nor difficult
  • problem solving: easy
  • team collaboration: easy
• Said they would recommend IP Telecom’s solutions based on ease of use.
• Have experienced cost savings with IP Telecom.

• Said IP Telecom’s solution met their expectations.
• Found IP Telecom’s response times during the lockdown period to be neither Satisfactory nor dissatisfactory.