TechValidate Research on IP Telecom


IP Telecom Case Study

DDLETB – Educational Institution

Introduction

This case study of DDLETB is based on a November 2020 survey of IP Telecom customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select IP Telecom:

  • Moved their telephony to IP Telecom for the following reasons:
    • Cost savings
    • Integrates with other solutions

Use Case

The key features and functionalities of IP Telecom that the surveyed organization uses:

  • Believe having IP Telecom’s solution in place will help their business cope with possible future lockdowns.

Results

The surveyed organization achieved the following results with IP Telecom:

  • Rated IP Telecom’s ease of use as follows:
    • day-to-day basis: very easy
    • initial set up: easy
    • requesting additional services: neither easy nor difficult
    • problem solving: easy
    • team collaboration: easy
  • Said they would recommend IP Telecom’s solutions based on ease of use.
  • Have experienced cost savings with IP Telecom.
  • Said IP Telecom’s solution met their expectations.
  • Found IP Telecom’s response times during the lockdown period to be neither Satisfactory nor dissatisfactory.




About This Data

This data was sourced directly from verified users of IP Telecom by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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