TechValidate Research on iOFFICE Facilities Management


iOFFICE Case Study

Fortune 500 Wholesale Distribution Company

Introduction

This case study of a Fortune 500 wholesale distribution company is based on an October 2019 survey of iOFFICE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Such a great program, it has already (and it’s new to us) helped so much. Our former program was badly written and hard to utilize, and we had to wait until the next day to refresh changes. SO much better now!”

Challenges

The business challenges experienced prior to implementing iOFFICE:

  • Antiquated and lagging internal systems and wanting to leverage new tech built on best practices

Use Case

The key features and functionalities of iOFFICE that the surveyed company uses:

  • Implemented iOFFICE within 2-3 months.
  • Integrated 1-3 of their corporate systems (HR, Badge, IoT, Remedy, Calendar) with iOFFICE.
  • Rates iOFFICE on the following compared to competitive solutions they have used:
    • Analytics (insight & reporting): Superior
    • Visibility into their CRE portfolio: Superior
    • Customer Support: Best in class
    • Ease of use: Superior
    • Employee adoption of app: Superior
    • Features & functionality: Best in class
    • Implementation: Best in class

Results

The surveyed company achieved the following results with iOFFICE:

  • Experienced a reduction in systems (system consolidation)
  • Agrees with the following statements:
    • They have a better understanding of who, when, and how often conference rooms are being utilized
    • IOFFICE listens to them and incorporates their feedback into its solutions
    • IOFFICE provides a simplified, consumer-like experience for their workforce
  • Rates improvements seen in the following areas since implementing iOFFICE:
    • Increased workforce productivity: 50-99%
    • Improved customer satisfaction: 100%+
    • Enhanced employee experience: 100%+
    • Improved visibility into CRE portfolio to make better, informed decisions: 100%+
    • Improved utilization of free address space: 100%+




About This Data

This data was sourced directly from verified users of iOFFICE Facilities Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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