TechValidate Research on iOFFICE Facilities Management

These pages present data that TechValidate has sourced via direct research with verified customers and users of iOFFICE Facilities Management. TechValidate stands behind the authenticity of all published data. Learn more »



597 Customers Surveyed

4,914 Data Points Collected

71 Published TechFacts

6 Published Charts

2 Published Case Studies



Selected Research Highlights


We were an entirely manual process prior to iOFFICE. We now have a partnership with IT in the move process and all employees have access to seating maps to find other employees. The work order system will replace an email system and allow for better tracking and reporting of requests.

Will Martin, Facilities Director, Health Management Systems

See How iOFFICE’s Capabilities Compare to the Competition

Here are top 5 ways iOFFICE’s capabilities differs from the competition.

Very highly differentiated Very differentiated Differentiated Not differentiated

Ease of use
Customer Support/Responsive
Flexibility/Configurability
Mobility
Price

Case Study: FaciliCorp

Introduction

This case study of FaciliCorp is based on a February 2015 survey of iOFFICE Facilities Management customers by TechValidate, a 3rd-party research service.

“We are now able to quickly present (graphically) multiple options of move scenarios to present to our clients.”

Challenges

  • Solved the following operational challenges by implementing iOFFICE at their organization:
    • Automated manual processes
    • Improved access to real-time information about activity and performance
    • Improved responsiveness to customer requests
  • Purchased and licensed iOFFICE because of the following operational purchasing drivers:
    • Its ease of use
    • Its overall functionality
    • Its modular approach
    • The mobile applications
    • Price
    • Flexibility
    • Configurability
    • The ability to implement and use the product within 90 days

Use Case

  • Is using the following mobility apps offered by iOFFICE:
    • Space
  • Utilizes the reporting functionality for the following:
    • Service/resource justification
    • Day to day management
    • Presentations to executives

Results

  • Evaluated the following vendors before licensing iOFFICE:
    • Archibus
    • FM Systems
    • Manhattan
  • Rates the following iOFFICE capabilities in terms of how differentiated they are from the competition:
    • Ease of use: very highly differentiated
    • Flexibility/configurability: very differentiated
    • Mobility: differentiated
    • Price: very highly differentiated
  • Had a payback period of 1-3 months for their investment in iOFFICE.
  • Increased the productivity of their facilities team by 31-50% with iOFFICE.

Competitor tools iOFFICE customers have previously used

Which Workplace Management Software or IWMS tools have you used?

Archibus
21%
FM Systems
38%
Tririga
8%
Manhattan Software (Tribble)
13%
AsureSoft
2%
360
30%
Homegrown (developed in house)
25%
Other (Sierraview, Aperature, ProLease, Angus)
28%

iOFFICE Case Study

Fortune 500 Wholesale Distribution Company

Introduction

This case study of a Fortune 500 wholesale distribution company is based on an October 2019 survey of iOFFICE customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Such a great program, it has already (and it’s new to us) helped so much. Our former program was badly written and hard to utilize, and we had to wait until the next day to refresh changes. SO much better now!”

Challenges

The business challenges experienced prior to implementing iOFFICE:

  • Antiquated and lagging internal systems and wanting to leverage new tech built on best practices

Use Case

The key features and functionalities of iOFFICE that the surveyed company uses:

  • Implemented iOFFICE within 2-3 months.
  • Integrated 1-3 of their corporate systems (HR, Badge, IoT, Remedy, Calendar) with iOFFICE.
  • Rates iOFFICE on the following compared to competitive solutions they have used:
    • Analytics (insight & reporting): Superior
    • Visibility into their CRE portfolio: Superior
    • Customer Support: Best in class
    • Ease of use: Superior
    • Employee adoption of app: Superior
    • Features & functionality: Best in class
    • Implementation: Best in class

Results

The surveyed company achieved the following results with iOFFICE:

  • Experienced a reduction in systems (system consolidation)
  • Agrees with the following statements:
    • They have a better understanding of who, when, and how often conference rooms are being utilized
    • IOFFICE listens to them and incorporates their feedback into its solutions
    • IOFFICE provides a simplified, consumer-like experience for their workforce
  • Rates improvements seen in the following areas since implementing iOFFICE:
    • Increased workforce productivity: 50-99%
    • Improved customer satisfaction: 100%+
    • Enhanced employee experience: 100%+
    • Improved visibility into CRE portfolio to make better, informed decisions: 100%+
    • Improved utilization of free address space: 100%+

Our ability to look people up in the system and see on the floor plan where people sit and where conference rooms are located has been a very positive impact on the business. From a facility perspective, being able to manage our work orders through a central system that also provides floor plans has transformed our business model and increased our efficiency.

Will Martin, Facilities Leader, Health Management Systems



More to Explore



About iOFFICE Facilities Management

iOffice provides integrated workplace management systems tailored to meet the unique needs of companies today. Their integrated workplace management system (IWMS) portal, also known as a facilities management software or FM software, provides a robust and cost-effective portfolio of desktop software and mobile apps that can be customized to meet any company’s specific budget and workplace needs.

iOFFICE Facilities Management Website   iOFFICE Website