TechValidate Research on INTTRA

84 Charts


INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

Rate what percentage of improvement you believe could be achieved over current levels of performance through a combination of both process improvements and better utilization of technology.

70% or greater 50-70% 30-50% 10-30% 10% or less
Improved collaboration across the supply chain

26%

34%

26%

10%

4%

Improved customer satisfaction

38%

26%

26%

6%

4%

Better asset utilization

19%

27%

27%

23%

4%

Better carrier to terminal logistics and communications

17%

29%

31%

23%

0%

Improved responsiveness to supply chain disruptions

29%

39%

20%

6%

6%

Increased coordination between carriers and shippers

36%

29%

23%

10%

2%

Improved delivery times

18%

28%

34%

18%

2%

Improved safety and security

15%

21%

34%

17%

13%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

Which data and inter-operability standards will help ocean shipping the most?

API standards
70%
EDI standards
68%
Electronic Bill of Lading standards
60%
Real-Time Communications standards
38%
Blockchain standards
28%
Internet of Things standards
19%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

What do you see as the industry challenges to improving collaboration and sharing information?

Greater need for standards
72%
Not all parties along the supply chain share the same desire to share information
56%
Resistance to change
52%
Cost related to moving from legacy systems
32%
Security
14%
Lack of in-house technical skills
4%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

In what ways could real-time data sharing and visibility across the end-to-end supply chain improve the effectiveness of your company?

Improved operation processes
73%
Improved real-time decision making
53%
Improvement in cost efficiencies
47%
Better routing and planning for carriers and NVOCCS
43%
Increased asset utilization
29%
Faster delivery times
27%
Improved long-term decision-making
20%
Increased information security
20%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

Rate the importance of sharing real-time information between shipping parties to improve performance.

Very important
69%
Important
24%
Somewhat important
7%
Not important at all
0%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

What aspects of ocean shipping and the supply chain are most in need of improvement?

Supply chain visibility
43%
Ability to respond quickly to supply chain disruptions
40%
Greater coordination between carrier and shippers
36%
Business intelligence and decision support
32%
Demand forecasting
26%
Terminal and inland transport coordination
26%
Procurement and pricing
25%
Rising costs
23%
Carrier-to-terminal coordination
17%
Sustainability
13%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

What are your biggest ocean supply chain and shipping challenges?

Managing rates
39%
Overall inefficiences
39%
Restricted visibility across the supply chain
37%
Technology and infrastructure
37%
Delivery time predictability
33%
Margin pressure
30%
Reporting and analytics
30%
Allocation management
28%
Detention and demurrage
28%
Poor coordination between partners
26%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

How would you rate the visibility your business has across the ocean logistics and shipping supply chain?

Decent visibility
62%
Very high visibility
28%
Almost no visibility
10%
No visibility
0%

INTTRA Customer Research

2019 Ocean Supply Chain Survey Summary

Please tell us about your company’s role in the maritime supply chain.

Freight Forwarder
47%
Carrier
14%
BCO
8%
Other
31%

INTTRA Customer Research

China Summary

What are the top 3 ways INTTRA improves your ocean operations?

Saves us time
67%
Provides faster booking confirmations
55%
Improves profitability
42%
Reduces data errors
23%
Our customers require us to use INTTRA
13%
Reduces bill of lading changes
10%
Improves data accuracy
10%
Allows us to better satisfy customers’ needs
10%
Helps us better serve our customers
9%
I have a resource to help me if there are issues with carriers
7%
Saves us money
7%
Provides better reporting
7%
Improves container tracking and visibility
4%
Helps us grow our business
4%
Our ocean operations have not been improved
2%
Helps us attract global shippers
1%
Other
1%

INTTRA Customer Research

China Summary

Please rate your satisfaction with each attribute associated with INTTRA’s Sales team.

Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied
Ability to satisfy customer’s needs

20%

72%

7%

1%

Answers customer’s questions accurately and timely

20%

66%

12%

2%

Responsive to customer’s requests

22%

67%

10%

1%

Frequent customer interaction

18%

62%

17%

3%

Knowledgeable of INTTRA’s products

19%

72%

8%

1%

Knowledgeable of customer's business

18%

73%

8%

1%

Understands customer's challenges

18%

68%

13%

1%

Friendly and pleasant to work with

21%

73%

5%

1%

Provides ongoing and routine communication

16%

70%

12%

2%

Do not know who my sales representative is

15%

65%

18%

2%

INTTRA Customer Research

China Summary

Other than INTTRA, what is your favorite venue for managing booking and shipping instructions?

Carrier Direct (Website)
68%
Carrier Direct (via Email/Phone/Fax)
16%
Other privately owned booking platforms (Example: GT Nexus, CargoSmart)
14%
Government-run booking platforms (China and Vietnam)
1%
Other
2%

INTTRA Customer Research

China Summary

What are the top 3 improvements you would like to see INTTRA make?

Easier-to-use platform
62%
More carriers on the platform
49%
System reliability (No disruption)
45%
Better customer service
31%
Better integration with other systems
28%
Error Message clarity and action-ability
20%
Communications
15%
Tips and training tutorials
11%
Better customer support
9%
Better reporting
7%
Nothing - everything is good
6%
Other
4%

INTTRA Customer Research

China Summary

How does INTTRA compare to your favorite venue for booking and shipping instructions?

Significantly Better Slightly Better No Difference Slightly Worse Significantly Worse
Ease-of-use

25%

49%

18%

7%

1%

Booking confirmation response time

27%

47%

18%

7%

1%

Speed of booking and shipping instruction submission

27%

50%

18%

5%

0%

Reporting

20%

50%

27%

3%

0%

Track and Trace

16%

44%

31%

9%

0%

Platform features and functionality

15%

52%

23%

9%

1%

INTTRA Customer Research

China Summary

What % of your bookings are done through manual means (e-mail, telephone, and fax)?

0 – 25%
57%
26 – 50%
21%
51 – 75%
11%
76 – 100%
6%
N/A (We only use INTTRA for Track and Trace)
5%

INTTRA Customer Research

China Summary

What % of your volume is booked through INTTRA?

40-60%
24%
Less than 20%
24%
20-40%
19%
60-80%
19%
80-100%
13%
None
1%

INTTRA Customer Research

China Summary

Please rate your satisfaction with each attribute associated with the INTTRA booking and shipping instructions platform.

Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied Not Applicable
Reliability

26%

70%

3%

0%

1%

Ease-of-use

25%

65%

7%

2%

1%

Reporting

20%

72%

6%

0%

2%

Carrier selection

20%

74%

3%

1%

2%

INTTRA Customer Research

China Summary

How has it changed over the past year?

Slightly Improved
48%
Remained the Same
37%
Significantly Improved
9%
Slightly Declined
4%
Significantly Declined
1%

INTTRA Customer Research

Summary of China

Please rate your satisfaction with INTTRA’s customer service.

Satisfied
75%
Extremely Satisfied
18%
Unsatisfied
6%
Extremely Unsatisfied
1%

INTTRA Customer Research

All Regions Summary

Please rate your satisfaction with each attribute associated with the INTTRA booking and shipping instructions platform.

Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied
Reliability

28%

65%

3%

2%

Ease-of-use

33%

55%

7%

3%

Reporting

18%

59%

6%

2%

Carrier selection

23%

61%

4%

2%

INTTRA Customer Research

All Regions Summary

How does INTTRA compare to your favorite venue for booking and shipping instructions?

Significantly Better Slightly Better No Difference Slightly Worse Significantly Worse
Ease-of-use

38%

33%

19%

8%

2%

Booking confirmation response time

36%

28%

23%

8%

2%

Speed of booking and shipping instruction submission

37%

33%

22%

6%

1%

Reporting

25%

40%

28%

5%

1%

Track and Trace

25%

35%

30%

8%

2%

Platform features and functionality

26%

40%

25%

7%

2%

INTTRA Customer Research

All Regions Summary

Please rate your satisfaction with each attribute associated with INTTRA’s Sales team?

Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied
Ability to satisfy customer’s needs

17%

56%

4%

1%

Answers customer’s questions accurately and timely

14%

51%

6%

1%

Responsive to customer’s requests

16%

52%

5%

1%

Frequent customer interaction

12%

48%

8%

1%

Knowledgeable of INTTRA’s products

14%

49%

7%

1%

Knowledgeable of customer's business

12%

49%

6%

1%

Understands customer's challenges

13%

47%

7%

1%

Friendly and pleasant to work with

17%

50%

4%

1%

Provides ongoing and routine communication

15%

48%

6%

1%

Do not know who my sales representative is

11%

36%

11%

4%

INTTRA Customer Research

Summary of EMEA

Please rate your satisfaction with each attribute associated with INTTRA’s Sales team?

Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied
Ability to satisfy customer’s needs

15%

50%

2%

1%

Answers customer’s questions accurately and timely

6%

45%

5%

1%

Responsive to customer’s requests

14%

44%

5%

1%

Frequent customer interaction

11%

43%

6%

1%

Knowledgeable of INTTRA’s products

13%

42%

7%

1%

Knowledgeable of customer's business

11%

42%

7%

1%

Understands customer's challenges

12%

41%

6%

1%

Friendly and pleasant to work with

7%

45%

3%

1%

Provides ongoing and routine communication

14%

44%

5%

1%

Do not know who my sales representative is

11%

32%

8%

3%

INTTRA Customer Research

Summary of EMEA

What % of your bookings are done through manual means (e-mail, telephone, and fax)?

0 – 25%
60%
26 – 50%
19%
51-75%
9%
76 – 100%
7%
N/A (We only use INTTRA for Track and Trace)
5%

INTTRA Customer Research

Summary of EMEA

How has it changed over the past year?

Slightly Improved
44%
Remained the same
28%
Significantly Improved
26%
Slightly Declined
2%
Significantly Declined
0%

INTTRA Customer Research

Summary of EMEA

Please rate your satisfaction with INTTRA’s customer service.

Satisfied
73%
Extremely Satisfied
21%
Unsatisfied
5%
Extremely Unsatisfied
1%

INTTRA Customer Research

Summary of EMEA

How does INTTRA compare to your favorite venue for booking and shipping instructions?

Significantly Better Slightly Better No Difference Slightly Worse Significantly Worse
Ease-of-use

34%

33%

20%

9%

4%

Booking confirmation response time

31%

33%

26%

9%

2%

Speed of booking and shipping instruction submission

36%

30%

26%

6%

2%

Reporting

24%

37%

32%

5%

2%

Track and Trace

23%

29%

36%

9%

3%

Platform features and functionality

23%

36%

31%

7%

3%

INTTRA Customer Research

Summary of EMEA

Other than INTTRA, what is your favorite venue for managing booking and shipping instructions?
Carrier Direct (Website)
61%
Carrier Direct (via Email/Phone/Fax)
24%
Not Applicable
10%
Other privately owned booking platforms (Example: GT Nexus, CargoSmart)
4%
Other
2%
Government-run booking platforms (China and Vietnam)
0%

INTTRA Customer Research

Summary of EMEA

What are the top 3 improvements you would like to see INTTRA make?

More carriers on the platform
42%
Easier-to-use platform
37%
Tips and training tutorials
20%
Nothing - everything is good
19%
Error Message clarity and action-ability
19%
Better integration with other systems
18%
System reliability (No disruption)
17%
Better customer service
14%
Communications
14%
Better reporting
13%
Better customer support
8%
Other
7%

INTTRA Customer Research

Summary of EMEA

Please rate your satisfaction with each attribute associated with the INTTRA booking and shipping instructions platform.

Extremely Satisfied Satisfied Unsatisfied Extremely Unsatisfied
Reliability

28%

64%

3%

2%

Ease-of-use

29%

57%

7%

3%

Reporting

18%

58%

6%

2%

Carrier selection

22%

62%

5%

2%




More Research on INTTRA