TechValidate Research on INTTRA

These pages present data that TechValidate has sourced via direct research with verified customers and users of INTTRA. TechValidate stands behind the authenticity of all published data. Learn more »

14,334 Customers Surveyed

118,903 Data Points Collected

6 Published TechFacts

75 Published Charts

1 Published Case Study

Selected Research Highlights

INTTRA Customer Research

Of all methods used to manage your ocean shipments, which is your preferred method?

Web Booking Portal Provider, INTTRA: 49%
Carrier Direct EDI: 12%
Carrier Direct Website: 17%
Carrier Direct via Email/Phone/Fax: 7%
In-house system integrated to carrier systems: 5%
Transportation Management System connected to INTTRA: 9%
Transportation Management System connected through other method: 1%

INTTRA Customer Satisfaction

86% of organizations are likely to recommend INTTRA.*


INTTRA Case Study

Samsung Electronics


This case study of Samsung Electronics is based on an April 2017 survey of INTTRA customers by TechValidate, a 3rd-party research service.

“INTTRA is a vital neutral transaction platform that improves my ocean shipment planning and operations.”

“INTTRA system is the most friendly to open booking. It provides the choices that I need and it’s easy to amend any request, for both open booking or upload shipping instructions. It’s not a complicated system.”


The business challenges that led the profiled company to evaluate and ultimately select INTTRA:

  • The business needs a multi-carrier platform that is easy to use and also provides operational improvement benefits.

Use Case

The key features and functionalities of INTTRA that the surveyed company uses:

  • Ability to manage ocean shipments with multiple carriers; INTTRA provides access to a majority of top carriers in the world.
  • Ability to easily submit and amend container bookings.
  • Ability to create Shipping Instructions for container bookings.


The surveyed company achieved the following results with INTTRA:

INTTRA Product & Services:

  • Excellent Data Quality
  • Easy to use User Interface
  • Reliable
  • Great Customer Service

Operations improvement provided by INTTRA:

  • Faster booking confirmation
  • Increases transaction visibility
  • Improves compliance support

INTTRA Customer Statistic

85% of organizations agreed with the following statement:

“INTTRA is a vital neutral transaction platform that improves my ocean shipment planning and operations.”


INTTRA Customer Research

China Summary

What are the top 3 improvements you would like to see INTTRA make?

Easier-to-use platform
More carriers on the platform
System reliability (No disruption)
Better customer service
Better integration with other systems
Error Message clarity and action-ability
Tips and training tutorials
Better customer support
Better reporting
Nothing - everything is good

More to Explore


INTTRA is the largest neutral electronic transaction platform, software and information provider at the center of the ocean shipping industry. INTTRA's innovative products, combined with the scale of our network, empower our customers to trade with multiple parties and leverage ocean industry information to improve their business. Connecting over 225,000 shipping professionals with more than 50 leading Carriers and 110 software alliance partners, INTTRA streamlines the ocean trade process. Over 700,000 container orders are initiated on the INTTRA platform each week, representing approximately 27 percent of global ocean container trade.

INTTRA Website   INTTRA Website