TechValidate Research on InteliChart

1 Case Study


SRS Case Study

Princeton Orthopaedic Associates PA

Introduction

This case study of Princeton Orthopaedic Associates PA is based on a September 2018 survey of SRS customers by TechValidate, a 3rd-party research service.

“Portal setup for our patients is very easy compared to the previous vendor in that it’s just their email and an assigned PIN #. Patients have more information online than our previous vendor enabling them to view their visits and such without needing to contact our office. Messaging on the Portal is very user-friendly for our patients.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select SRS:

  • Selected the SRS Patient Engagement solutions (Portal and Notify) powered by INTELICHART for the following reasons:
    • Integration
    • Features
    • Ease of use
    • Improved patient engagement

Use Case

The key features and functionalities of SRS that the surveyed company uses:

  • Describes their experience with the integration between the systems that they use as exceeding expectations and better than other experiences they’ve had.

Results

The surveyed company achieved the following results with SRS:

  • Reports that the SRS Patient Portal powered by INTELICHART made their practice more efficient in the following ways:
    • There are reduced phone calls to the practice because patients are taking advantage of the messaging functionality in the portal

“Since your practice has started using the SRS Patient Portal powered by INTELICHART you have experienced an increase in the number of registered patients.”

“Patients feel they have a more “direct line to their Physician” using the messaging rather than getting transferred to an extension only to leave a message."

“InteliChart is more efficient than Omedix and their system is always up and running whereas Omedix would slow down and/or go offline.”




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