GoodHire Customer Research
What features of GoodHire do you value the most when compared against competitive solutions?
Extremely Valuable
Very Valuable
Valuable
Not Valuable
| Built-in compliance (e.g., candidate consent, adverse action process) |
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| Easy-to-read reports |
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| Customizable screening packages |
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| Background check status updates and automatic notifications |
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| Simplified candidate experience |
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| Transparent pricing |
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GoodHire Customer Research
Which of the following aspects/features of GoodHire most influenced your decision to choose GoodHire over other vendors you evaluated?
| Faster turnaround times |
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| Pricing |
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| Selection of screening services offered |
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| Modern, intuitive user interface |
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| Compliance expertise |
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| Relationship and communication with the Sales Rep |
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| US-based, FCRA-certified customer support |
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| Data quality |
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| Connectivity with my ATS/HRIS solution |
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GoodHire Customer Research
What benefits have you experienced since using GoodHire?
| Faster turnaround times |
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| Process background checks faster |
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| Centrally track background check status & results |
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| Hire/onboard candidates faster |
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| Simplified screening workflow |
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| Improved customer service |
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| Better candidate experience |
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GoodHire Customer Research
How does GoodHire’s Customer Support compare to customer support offered by other background screening companies you’ve used?
| More responsive |
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| More accessible |
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| Resolve issues faster |
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| More knowledgeable about the product |
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| More knowledgeable about compliance topics |
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GoodHire Customer Research
What challenges were you experiencing with your previous background screening provider prior to using GoodHire?
| Slow turnaround times |
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| Poor customer service/support |
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| High pricing |
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| Inadequate reporting |
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| Cumbersome process |
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| Paper-intensive process |
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| No integration with ATS or HRIS |
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| Poor candidate experience |
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| Other |
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GoodHire Customer Research
As you think about your use of GoodHire during the COVID-19 pandemic, please rate your satisfaction with GoodHire on the following criteria:
| Extremely Satisfied | Very Satisfied | Satisfied | Dissatisfied | |
|---|---|---|---|---|
| Responsiveness of customer support |
50% |
32% |
14% |
4% |
| Educational resources provided (webinars, blogs, etc.) |
47% |
30% |
21% |
2% |
| Status updates regarding court closures and/or delays |
38% |
27% |
32% |
3% |
| Transparency around impact of COVID-19 on background checks |
38% |
32% |
25% |
5% |
