TechValidate Research on GoodHire

These pages present data that TechValidate has sourced via direct research with verified customers and users of GoodHire. TechValidate stands behind the authenticity of all published data. Learn more »



548 Customers Surveyed

4,638 Data Points Collected

20 Published TechFacts

9 Published Charts

15 Published Case Studies



Selected Research Highlights


GoodHire Customer Research

Challenges with Previous Background Check Provider

What challenges were you experiencing with your previous background screening provider prior to using GoodHire?

Slow turnaround times
48%
Poor customer service/support
31%
High pricing
19%
Inadequate reporting
17%
Cumbersome process
15%
Paper-intensive process
11%
No integration with ATS or HRIS
10%
Poor candidate experience
7%
Other
26%

GoodHire Customer Statistic

Customers Value Compliance Tools

65% of surveyed organizations rate GoodHire’s built-in compliance (e.g., candidate consent, adverse action process) as extremely valuable or more when compared against competitive solutions.

65%

GoodHire Customer Research

How much have you improved the following as a result of using GoodHire?

More than 75% 50-75% 25-50% Less than 25%

Improved efficiency of background screening
Reduced costs
Improved time-to-hire

GoodHire Customer Statistic

Customizable Screening Packages

79% of surveyed organizations rate GoodHire’s customizable screening packages as very valuable or more when compared against competitive solutions.

79%

GoodHire Case Study

St. John’s Recovery Place Receives 80-100% More Value with GoodHire than Previous Solutions

Introduction

This case study of St Johns Recovery Place is based on a January 2020 survey of GoodHire customers by TechValidate, a 3rd-party research service.

“The option to have the applicant fill out the information is great, this decreases the amount of mistakes and turnaround time. The prices are amazing, and easy to make payments. No hassle and I love how applicants can explain an offense if anything comes up on their report.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • ADP
  • Challenges they experienced with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Pricing
    • Untimely support/poor customer experience
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Pricing
    • Faster turnaround times
    • US-based, FCRA-certified customer support
    • Compliance expertise

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: very valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: extremely valuable
    • transparent pricing: extremely valuable

Results

The surveyed company achieved the following results with GoodHire:

  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: less than 25%
    • reduced costs: 25-50%
    • improved time-to-hire: 25-50%
  • Saved 0-5 hours per week processing background checks using GoodHire.
  • Agrees with the following statements about GoodHire:
    • “GoodHire offers a better price for the services offered compared to competitive solutions.”
    • “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
  • Received 80-100% more value using GoodHire than other solutions they’ve used in the past.
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: significantly better
    • ease of use: best in class
    • candidate experience: significantly better
    • quality of customer support: best in class
    • value returned for the price: best in class
    • overall solution performance: significantly better
    • data quality/report accuracy : best in class

GoodHire Case Study

V3 Electric Saves 21-25 Hours Per Week Processing Background Checks With GoodHire

Introduction

This case study of V3 Electric is based on a December 2019 survey of GoodHire customers by TechValidate, a 3rd-party research service.

“User interface is much more clear. Training someone else how to use it is a 5-minute conversation.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • HireRight
  • Challenges they experienced with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Poor, clunky or outdated user experience
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Modern, intuitive user interface
    • Faster turnaround times
    • US-based, FCRA-certified customer support
    • Compliance expertise

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: extremely valuable
    • transparent pricing: valuable

Results

The surveyed company achieved the following results with GoodHire:

  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: greater than 75%
    • reduced costs: 50-75%
    • improved time-to-hire: 50-75%
  • Saved 21-25 hours per week processing background checks using GoodHire.
  • Agrees with the following statements about GoodHire:
    • “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
    • “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
  • Received 60-80% more value using GoodHire than other solutions they’ve used in the past.
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: significantly better
    • ease of use: best in class
    • candidate experience: best in class
    • quality of customer support: best in class
    • value returned for the price: significantly better
    • overall solution performance: best in class
    • data quality/report accuracy : significantly better


More to Explore



About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates. GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

GoodHire Website