Original Research on GoodHire

GoodHire Customer Research

GoodHire’s Support Team is More Responsive

How does GoodHire’s Customer Support compare to customer support offered by other background screening companies you’ve used?

More responsive	76%
More accessible	63%
Resolve issues faster	42%
More knowledgeable about the product	35%
More knowledgeable about compliance topics	25%

GoodHire Customer Statistic

82% of surveyed organizations started using GoodHire in 1 week or less.

82%

GoodHire Case Study

Medic One Ambulance Gets Faster Turnaround Times & Better Customer Support with GoodHire

Introduction

This case study of Medic One Ambulance is based on an April 2021 survey of GoodHire customers by TechValidate, a 3rd-party research service.

“Our background checks were taking about 2 weeks prior to GoodHire. The previous company explained it was due to the state’s return speed. GoodHire returns in 24 hours. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

Vendors they evaluated or replaced prior to selecting GoodHire:
- HireRight
- Checkr
The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate GoodHire:
- Slow background check turnaround times
- Untimely support/poor customer experience
The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
- Selection of screening services offered
- Modern, intuitive user interface
- Faster turnaround times
- US-based, FCRA-certified customer support

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

GoodHire features they value the most when compared against competitive solutions:
- built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
- easy-to-read reports: extremely valuable
- customizable screening packages: extremely valuable
- background check status updates and automatic notifications: extremely valuable
- simplified candidate experience: extremely valuable
- transparent pricing: extremely valuable

Results

The surveyed company achieved the following results with GoodHire:

They started using Goodhire in 1 week or less.
Improved the following as a result of using GoodHire:
- improved efficiency of background screening: greater than 75%
- reduced costs: 25-50%
- improved time-to-hire: 25-50%
Agrees with the following statements about GoodHire:
- “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
- “GoodHire offers a better price for the services offered compared to competitive solutions.”
- “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
- breadth of features & capabilities: significantly better
- ease of use: significantly better
- candidate experience: significantly better
- quality of customer support: significantly better
- value returned for the price: significantly better
- overall solution performance: significantly better
- data quality/report accuracy : significantly better

About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates.

GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

Learn More:

GoodHire

GoodHire Customer Testimonial

I was impressed with the ease of management and attention to compliance practices from the employer’s perspective. I also thought the candidate experience was simple and efficient.

— Vice President Human Resources, Medium Enterprise Professional Services Company

GoodHire Case Study

Prudential Defense Solutions Improves Efficiency & Reduces Costs with GoodHire

Introduction

This case study of Prudential Defense Solutions, Inc is based on an April 2021 survey of GoodHire customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

Vendors they evaluated or replaced prior to selecting GoodHire:
- HireRight
The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate GoodHire:
- Value for price
The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
- Relationship and communication with the Sales Rep
- Pricing
- Modern, intuitive user interface
- Faster turnaround times
- US-based, FCRA-certified customer support
- Data quality

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

GoodHire features they value the most when compared against competitive solutions:
- built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
- easy-to-read reports: extremely valuable
- customizable screening packages: extremely valuable
- background check status updates and automatic notifications: extremely valuable
- simplified candidate experience: extremely valuable
- transparent pricing: extremely valuable

Results

The surveyed company achieved the following results with GoodHire:

They started using Goodhire in 1 week or less.
Improved the following as a result of using GoodHire:
- improved efficiency of background screening: greater than 75%
- reduced costs: greater than 75%
- improved time-to-hire: greater than 75%
Saved 11-20 hours per week processing background checks using GoodHire.
Agrees with the following statements about GoodHire:
- “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
- “GoodHire offers a better price for the services offered compared to competitive solutions.”
- “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
Received 80-100% more value using GoodHire than other solutions they’ve used in the past.
Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
- breadth of features & capabilities: significantly better
- ease of use: best in class
- candidate experience: significantly better
- quality of customer support: best in class
- value returned for the price: best in class
- overall solution performance: best in class
- data quality/report accuracy : best in class

About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates.

GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

Learn More:

GoodHire

GoodHire Customer Research

Time To Go Live

How long did it take you to start using GoodHire?

Less than 1 day	52%
1 week or less	31%
1 month or less	9%
1-3 months	2%
3-6 months	3%
6-12 months	3%

TechValidate Research on GoodHire

These pages present data that TechValidate has sourced via direct research with verified customers and users of GoodHire. TechValidate stands behind the authenticity of all published data. Learn more »

About TechValidate Research

Selected Research Highlights

GoodHire’s Support Team is More Responsive

Medic One Ambulance Gets Faster Turnaround Times & Better Customer Support with GoodHire

Introduction

Challenges

Use Case

Results

Company Profile

About GoodHire

Prudential Defense Solutions Improves Efficiency & Reduces Costs with GoodHire

Introduction

Challenges

Use Case

Results

Company Profile

About GoodHire

Time To Go Live

More to Explore

About GoodHire