TechValidate Research on GoodHire

These pages present data that TechValidate has sourced via direct research with verified customers and users of GoodHire. TechValidate stands behind the authenticity of all published data. Learn more »



439 Customers Surveyed

3,744 Data Points Collected

20 Published TechFacts

9 Published Charts

15 Published Case Studies



Selected Research Highlights


GoodHire Case Study

Medic One Ambulance Gets Faster Turnaround Times & Better Customer Support with GoodHire

Introduction

This case study of Medic One Ambulance is based on an April 2021 survey of GoodHire customers by TechValidate, a 3rd-party research service.

“Our background checks were taking about 2 weeks prior to GoodHire. The previous company explained it was due to the state’s return speed. GoodHire returns in 24 hours. "

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • HireRight
    • Checkr
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Slow background check turnaround times
    • Untimely support/poor customer experience
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Selection of screening services offered
    • Modern, intuitive user interface
    • Faster turnaround times
    • US-based, FCRA-certified customer support

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: extremely valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: extremely valuable
    • transparent pricing: extremely valuable

Results

The surveyed company achieved the following results with GoodHire:

  • They started using Goodhire in 1 week or less.
  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: greater than 75%
    • reduced costs: 25-50%
    • improved time-to-hire: 25-50%
  • Agrees with the following statements about GoodHire:
    • “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
    • “GoodHire offers a better price for the services offered compared to competitive solutions.”
    • “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: significantly better
    • ease of use: significantly better
    • candidate experience: significantly better
    • quality of customer support: significantly better
    • value returned for the price: significantly better
    • overall solution performance: significantly better
    • data quality/report accuracy : significantly better

GoodHire Case Study

Whitman College Improves Time-to-Hire by More Than 75% with GoodHire

Introduction

This case study of Whitman College is based on a December 2019 survey of GoodHire customers by TechValidate, a 3rd-party research service.

“GoodHire has been a great addition to our practice of background checks. This system is much more user friendly and our company is happy about using the new system.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • Sterling
  • Challenges they experienced with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Poor, clunky or outdated user experience
    • Issues with data quality
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Pricing
    • Modern, intuitive user interface
    • Faster turnaround times
    • Compliance expertise
    • Data quality

Use Case

The key features and functionalities of GoodHire that the surveyed organization uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: extremely valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: very valuable
    • transparent pricing: extremely valuable

Results

The surveyed organization achieved the following results with GoodHire:

  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: greater than 75%
    • reduced costs: 50-75%
    • improved time-to-hire: greater than 75%
  • Agrees with the following statements about GoodHire:
    • “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
  • Received 60-80% more value using GoodHire than other solutions they’ve used in the past.
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: best in class
    • ease of use: best in class
    • candidate experience: significantly better
    • quality of customer support: significantly better
    • value returned for the price: significantly better
    • overall solution performance: significantly better
    • data quality/report accuracy : best in class

GoodHire Customer Research

Challenges with Previous Background Check Provider

What challenges were you experiencing with your previous background screening provider prior to using GoodHire?

Slow turnaround times
48%
Poor customer service/support
31%
High pricing
19%
Inadequate reporting
17%
Cumbersome process
15%
Paper-intensive process
11%
No integration with ATS or HRIS
10%
Poor candidate experience
7%
Other
26%

GoodHire Customer Statistic

Improved Efficiency

91% of surveyed organizations improved efficiency of background screening by 50-75% or more as a result of using GoodHire.

91%

GoodHire Customer Statistic

Faster Time-to-Hire

88% of surveyed organizations improved time-to-hire by 50-75% or more as a result of using GoodHire.

GoodHire Customer Research

GoodHire’s Support Team is More Responsive

How does GoodHire’s Customer Support compare to customer support offered by other background screening companies you’ve used?

More responsive
76%
More accessible
63%
Resolve issues faster
42%
More knowledgeable about the product
35%
More knowledgeable about compliance topics
25%


More to Explore



About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates. GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

GoodHire Website