TechValidate Research on GoodHire

These pages present data that TechValidate has sourced via direct research with verified customers and users of GoodHire. TechValidate stands behind the authenticity of all published data. Learn more »



439 Customers Surveyed

3,744 Data Points Collected

20 Published TechFacts

9 Published Charts

15 Published Case Studies



Selected Research Highlights


GoodHire Customer Research

As you think about your use of GoodHire during the COVID-19 pandemic, please rate your satisfaction with GoodHire on the following criteria:

Extremely Satisfied Very Satisfied Satisfied Dissatisfied
Responsiveness of customer support

50%

32%

14%

4%

Educational resources provided (webinars, blogs, etc.)

47%

30%

21%

2%

Status updates regarding court closures and/or delays

38%

27%

32%

3%

Transparency around impact of COVID-19 on background checks

38%

32%

25%

5%

GoodHire Customer Research

GoodHire’s Support Team is More Responsive

How does GoodHire’s Customer Support compare to customer support offered by other background screening companies you’ve used?

More responsive
76%
More accessible
63%
Resolve issues faster
42%
More knowledgeable about the product
35%
More knowledgeable about compliance topics
25%

GoodHire Customer Statistic

Customers Process Checks Faster

Since using GoodHire, 57% of surveyed customers have experienced faster processing of background checks.

GoodHire Case Study

Prudential Defense Solutions Improves Efficiency & Reduces Costs with GoodHire

Introduction

This case study of Prudential Defense Solutions, Inc is based on an April 2021 survey of GoodHire customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • HireRight
  • The challenges they were experiencing with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Value for price
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Relationship and communication with the Sales Rep
    • Pricing
    • Modern, intuitive user interface
    • Faster turnaround times
    • US-based, FCRA-certified customer support
    • Data quality

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: extremely valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: extremely valuable
    • transparent pricing: extremely valuable

Results

The surveyed company achieved the following results with GoodHire:

  • They started using Goodhire in 1 week or less.
  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: greater than 75%
    • reduced costs: greater than 75%
    • improved time-to-hire: greater than 75%
  • Saved 11-20 hours per week processing background checks using GoodHire.
  • Agrees with the following statements about GoodHire:
    • “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
    • “GoodHire offers a better price for the services offered compared to competitive solutions.”
    • “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
  • Received 80-100% more value using GoodHire than other solutions they’ve used in the past.
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: significantly better
    • ease of use: best in class
    • candidate experience: significantly better
    • quality of customer support: best in class
    • value returned for the price: best in class
    • overall solution performance: best in class
    • data quality/report accuracy : best in class

GoodHire Customer Statistic

Reduced Screening Costs

74% of surveyed organizations reduced costs by 50-75% or more as a result of using GoodHire.

GoodHire Case Study

Job Konnections Reduced Costs More Than 75% with GoodHire

Introduction

This case study of Job Konnections is based on a December 2019 survey of GoodHire customers by TechValidate, a 3rd-party research service.

“Experience is much better than other vendors in that the pricing is more competitive, the reports are easy to read and the turn around time is fairly quick.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoodHire:

  • Vendors they evaluated or replaced prior to selecting GoodHire:
    • HireRight
    • First Advantage
    • Bradley Background Checks
  • Challenges they experienced with their previous vendor(s) that prompted them to evaluate GoodHire:
    • Pricing
  • The following aspects/features of GoodHire most influenced their decision to choose GoodHire over other vendors they evaluated:
    • Relationship and communication with the Sales Rep
    • Pricing

Use Case

The key features and functionalities of GoodHire that the surveyed company uses:

  • GoodHire features they value the most when compared against competitive solutions:
    • built-in compliance (e.g., candidate consent, adverse action process): extremely valuable
    • easy-to-read reports: extremely valuable
    • customizable screening packages: extremely valuable
    • background check status updates and automatic notifications: extremely valuable
    • simplified candidate experience: extremely valuable
    • transparent pricing: extremely valuable

Results

The surveyed company achieved the following results with GoodHire:

  • Improved the following as a result of using GoodHire:
    • improved efficiency of background screening: greater than 75%
    • reduced costs: greater than 75%
    • improved time-to-hire: greater than 75%
  • Saved 0-5 hours per week processing background checks using GoodHire.
  • Agrees with the following statements about GoodHire:
    • “I would recommend GoodHire over similar solutions I’ve used because GoodHire’s platform features are superior.”
    • “GoodHire offers a better price for the services offered compared to competitive solutions.”
    • “GoodHire’s support exceeded my expectations compared to similar vendors I have worked with in the past.”
  • Received 60-80% more value using GoodHire than other solutions they’ve used in the past.
  • Rates GoodHire on the following capabilities compared to other vendors they have evaluated or used:
    • breadth of features & capabilities: best in class
    • ease of use: best in class
    • candidate experience: best in class
    • quality of customer support: best in class
    • value returned for the price: best in class
    • overall solution performance: best in class
    • data quality/report accuracy : best in class


More to Explore



About GoodHire

GoodHire is a recognized leader in employment screening. Our high standards for better background checks have won the trust of more than 80,000 employers, large and small. Driven to exceed customer expectations, we’ve set the bar high for speed and accuracy with fast turnaround times and low dispute rates. Customers love our platform’s intuitive workflows, built-in compliance tools, and user-friendly candidate experience. Plus, our unique blend of Silicon Valley tech and Heartland service provides a delightful experience for both employers and candidates. GoodHire is an FCRA-compliant consumer reporting agency and accredited by the Professional Background Screening Association (PBSA).

GoodHire Website