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TechValidate Research on IGT Solutions

30 TechFacts


IGT Solutions Customer Satisfaction

100% of surveyed customers are likely to recommend IGT Solutions .*

100%

Spinferno Customer Satisfaction Rating

Ryan Rose, a Senior Slot Manager at Prairie Band Casino & Resort, would be very likely to recommend Spinferno for this reason:

My customers love Spinferno! The music creates excitement and the game is full of non-stop action right up to the end.

IGT Solutions Customer Satisfaction

100% of surveyed customers are likely to recommend IGT Solutions .*

100%

Spinferno Customer Satisfaction Rating

Ryan Scott, a Slot Operations Director at The M. Resort, would be likely to recommend Spinferno for this reason:

I think it is better than other offerings for revenue & tournament combo games.

Spinferno Customer Satisfaction Rating

A Casino Director of operations would be very likely to recommend Spinferno for this reason:

The customer reaction to the tournament mode has been phenomenal. The attendance in our tournaments has gone up by 200%-300% since installing Spinferno.

Spinferno Customer Satisfaction Rating

Joe Whitman, a Slot Director at Soboba Casino, would be very likely to recommend Spinferno for this reason:

Hands-down, the best slot tournament product, ever. The players absolutely love the experience.

88% of customers who saw a greater than 20% reduction in staff time spent managing table games agreed with the following statement:

“Table Manager has revolutionized how we manage our table games, saving our organization time and money while allowing dealers to provide the best service.”

Table Manager’s ease of use and detailed information have made it possible for our front line supervisors to provide a more consistent guest experience.

Gaming Manager, North American Corporate Gaming Enterprise

Mike Shubic, a COO at Jacobs Entertainment, is likely to recommend IGT Table Manager for the following reason:

Works well, we’re able to drill down to customer details. Can see floor in real time.

A Director of Operations of a North American Corporate Gaming Enterprise is likely to recommend IGT Table Manager for the following reason:

I have always been pleased with the service and performance of IGT products. The way that they interface with the top support systems is impressive.

Table Manager has simplified player tracking and keeps up with the changing demands of player tracking.

Chris Sin Hidge, Application Manager, Tsogo Sun Gaming

86% of surveyed customers increased the productivity of their table games staff by 10-20% or more with Table Manager.

86%

72% of customers agreed with the following statement:

“Table Manager is my preferred table management product.”

72%

The removal of manual processes has allowed for more time with the dealers and guests, and cuts down on waste.

Josh Vaught, Director of Operations, Harrah's Entertainment, Inc.

IGT Table Manager made it easier for the dealers to ask for players’ cards and it made the floor supervisor’s job much easier, faster, and much more accurate when it came to rating our players. It allowed them to watch the games more, rather than worry about opening and closing rating cards.

Director of Operations, North American Corporate Gaming Enterprise

IGT Table Manager increases employee proficiency, creating more time for supervisors to interact with guests.

Director of Operations, North American Corporate Gaming Enterprise

Implementing the new S3000 cabinets helped a large enterprise hospitality company increase casino floor excitement, encourage core players to try new games, attract non-gaming patrons to play, offer video players an exciting stepper experience, decrease maintenance costs, and maintain a competitive position.

The S3000 has increased our bank averages by 30% or more. The linked lighting really Wow’s and draws the eye. Once a guest tries out the S3000, they tend to have a great time and are hooked.

Kevin Leven, Slot Operations Manager, Tonkawa Indian Casinos - TIC East and TIC West

The S3000 has been extremely beneficial for our floor. We added it to a new section in the penny and quarter denominations and it has been extremely effective. We also have 5 dollar games which are in high demand and are played often .

Slot Operations Manager, Large Enterprise Hospitality Company

A slot director of a large enterprise hospitality company is very likely to recommend S3000 Cabinets for the following reason:

Through the two months that we have had them, S3000 cabinets have looked and performed great!

This is an exciting new cabinet with incredible lighting. I believe that it attracts our casual gamblers to sit down and play. They are very flashy. It is yet to be seen if the S2000 player will move over to this box as the S2000 has been our top $1.00 reel product for over 10 years. We currently have them set up with lower denominations ($.01 – $.05). They are performing above house average for similar types of games. I would like to install a bank of them with a denomination of $1.00 to see how they perform compared to our $1.00 S2000’s. I have played them in $1.00’s at other properties and I personally like them very much. I like that you have emulated your stronger themes such as Double Gold. They are very promising and I believe they will be very successful. Keep up the good work.

Slot Technical Manager, Medium Enterprise Real Estate Company

The games have given us a solid option to both update the mechanical reel product and to take advantage of the classic themes. The cabinets are bright and attractive.

Slot Director, Large Enterprise Hospitality Company

84% of surveyed customers see strong repeat play or better with the new S3000 cabinet.

84%

62% of surveyed customers say S3000 game performance is really great or better compared to the house average.

62%

S3000 Reduces Downtime

54% of surveyed customers have decreased downtime for maintenance and servicing with the new S3000 cabinet.

S3000 Provides Customers with ‘Wow’ Factor

It’s the “wow” factor as we call it. When customers sit down and play, they’re not disappointed in game play.

Slot Director, Medium Enterprise Consumer Services Company

S3000 is a Hit with High-Denom Players

[IGT] has given my High Limit players something to play. Every manufacturer has been putting everything into Pennies and now we have something for Mid to High limit players.

Shaun Webster, Slot Operations Director, Four Queens Hotel & Casino

S3000 Attracts Video Reel Players

52% of surveyed customers agree that video reel players love to play games on the new S3000 cabinets.

S3000 Cabinets – Top Customer Rating

Shane Davis, a Slot Director at Boyd Gaming Corporation is very likely to recommend* S3000 Cabinets for the following reason:

“They are performing well above house average. The cabinet and features look great.”

*Based on a response of 10 to the question “On a scale of 0-10, how likely would you be to recommend S3000 Cabinets?”

S3000 Cabinets Customer Statistic

68% of surveyed customers agreed that one of the main benefits of the new S3000 cabinets, is that it attracts more mechanical spinning reel players.




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