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TechValidate Research on IGT Solutions

38 Charts – Page 1 of 2


IGT Solutions Customer Research

How would you rate your overall experience with the Primary Jackpot process?

Extremely Satisfied: 36%
Very Satisfied: 45%
Satisfied: 18%
Dissatisfied: 0%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT?

Extremely Satisfied: 39%
Very Satisfied: 39%
Satisfied: 17%
Dissatisfied: 0%
Other: 4%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT Field Service Technician?

Extremely Satisfied: 48%
Very Satisfied: 30%
Satisfied: 13%
Dissatisfied: 4%
Other: 4%

IGT Solutions Customer Research

When compared to other vendors, how would you rate IGT’s Jackpot Process?

Extremely Satisfied: 22%
Very Satisfied: 52%
Satisfied: 13%
Dissatisfied: 0%
Other: 13%

IGT Solutions Customer Research

When compared to other vendors, how would you rate IGT’s Jackpot Process?

Extremely Satisfied: 23%
Very Satisfied: 50%
Satisfied: 14%
Dissatisfied: 0%
Other: 14%

IGT Solutions Customer Research

When compared to other vendors, how would you rate IGT’s Jackpot Process?

Extremely Satisfied: 23%
Very Satisfied: 50%
Satisfied: 14%
Dissatisfied: 0%
Other: 14%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT Field Service Technician?

Extremely Satisfied: 50%
Very Satisfied: 27%
Satisfied: 14%
Dissatisfied: 5%
Other: 5%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT?

Extremely Satisfied: 41%
Very Satisfied: 36%
Satisfied: 18%
Dissatisfied: 0%
Other: 5%

IGT Solutions Customer Research

How would you rate your overall experience with the Primary Jackpot process?

Extremely Satisfied: 38%
Very Satisfied: 43%
Satisfied: 19%
Dissatisfied: 0%

IGT Solutions Customer Research

When compared to other vendors, how would you rate IGT’s Jackpot Process?

Extremely Satisfied: 22%
Very Satisfied: 56%
Satisfied: 6%
Dissatisfied: 0%
Other: 17%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT Field Service Technician?

Extremely Satisfied: 50%
Very Satisfied: 28%
Satisfied: 11%
Dissatisfied: 6%
Other: 6%

IGT Solutions Customer Research

How would you rate your overall experience with the Primary Jackpot process?

Extremely Satisfied: 47%
Very Satisfied: 47%
Satisfied: 6%
Dissatisfied: 0%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT?

Extremely Satisfied: 44%
Very Satisfied: 44%
Satisfied: 6%
Dissatisfied: 0%
Other: 6%

IGT Solutions Customer Research

When compared to other vendors, how would you rate IGT’s Jackpot Process?

Extremely Satisfied: 22%
Very Satisfied: 56%
Satisfied: 6%
Dissatisfied: 0%
Other: 17%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT Field Service Technician?

Extremely Satisfied: 50%
Very Satisfied: 28%
Satisfied: 11%
Dissatisfied: 6%
Other: 6%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT?

Extremely Satisfied: 44%
Very Satisfied: 44%
Satisfied: 6%
Dissatisfied: 0%
Other: 6%

IGT Solutions Customer Research

How would you rate your overall experience with the Primary Jackpot process?

Extremely Satisfied: 47%
Very Satisfied: 47%
Satisfied: 6%
Dissatisfied: 0%

IGT Solutions Customer Research

Customer Satisfaction

When compared to other vendors, how would you rate IGT’s Jackpot Process?

Extremely Satisfied: 25%
Very Satisfied: 50%
Satisfied: 6%
Other: 19%

IGT Solutions Customer Research

IGT Field Technician Performance

How satisfied were you with the performance of the IGT Field Service Technician?

Extremely Satisfied: 44%
Very Satisfied: 31%
Satisfied: 13%
Dissatisfied: 6%
Other: 6%

IGT Solutions Customer Research

IGT Jackpot Performance

How satisfied were you with the performance of the IGT?

Extremely Satisfied: 44%
Very Satisfied: 44%
Satisfied: 6%
Other: 6%

IGT Solutions Customer Research

Primary Jackpot Experience

How would you rate your overall experience with the Primary Jackpot process?

Satisfied: 7%
Extremely Satisfied: 47%
Very Satisfied: 47%

Spinferno Customer Research

What Operators are saying about Spinferno

What are some of the top benefits you have seen with the Spinferno product on your floor?

Increases Excitement on the Casino Floor
75%
Keeps Players Engaged and Excited
75%
Fast Conversions from coin-in mode to tournament mode
50%
Increase in tournament registrations
50%

Spinferno Customer Research

Traditional Players enjoy Spinferno

Do you feel your traditional tournament players enjoy the Spinferno tournament product.

Yes, they enjoy it way more than previous tournament products: 75%
Yes, they really like it in comparison to previous tournament products: 25%

Repeat Play

What is the range of REPEAT PLAY from core, mechanical reel players on the S3000s on your floor?

Very strong: 75%
Strong: 25%

Repeat Play

What is the range of REPEAT PLAY from core, mechanical reel players on the S3000s on your floor?

Very strong: 22%
Strong: 59%
Not strong: 19%

Play Your Favorite Games!

Are your traditional core, mechanical reel players playing their same favorite games on the new S3000 cabinets?

Yes, absolutely: 69%
No: 31%

S3K Benefits

What are some of the top benefits you have seen with the new S3000 cabinet?

Increases time on device
75%
Increases excitement on the casino floor
75%
Keeps players engaged and excited
50%
Attracts video slot players
25%
Attracts mechanical spinning reel players
50%
Attracts new players (non or low frequency)
25%
Overall cost efficiencies
25%
Fast conversions
25%
Intuitive Diagnostics
50%
Ease of maintenance
25%
Decreased downtime
50%

New S3K Players

Are your traditional core, mechanical reel players playing their same favorite games on the new S3000 cabinets?

Yes, absolutely: 90%
No: 10%

S3K CAN move your core stepper players forward!

Are your traditional core, mechanical reel players playing their same favorite games on the new S3000 cabinets?

Yes, absolutely: 69%
No: 31%

S3K CAN move your core stepper players forward!

Are your traditional core, mechanical reel players playing their same favorite games on the new S3000 cabinets?

Yes, absolutely: 69%
No: 31%



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