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TechValidate Research on IGT Solutions

15 Case Studies


Spinferno Case Study

Prairie Band Casino & Resort

Introduction

This case study of Prairie Band Casino & Resort is based on a November 2017 survey of Spinferno customers by TechValidate, a 3rd-party research service.

Challenges

The business challenge that led the profiled company to evaluate and ultimately select Spinferno:

  • Purchased Spinferno Tournament to find a product with a strong performance when not in tournament mode.

Use Case

The key features and functionalities of Spinferno that the surveyed company uses:

  • Had Everi/MGAM on their floor prior to installing the Spinferno Tournament product.
  • Uses the following marketing materials to support Spinferno tournaments on their floor:
    • Spinferno logos and machine images
    • Spinferno branded merchandise (i.e. devil horns)

Results

The surveyed company achieved the following results with Spinferno:

  • Rates Spinferno game performance on the following:
    • Compared to the house average: average (1x to 1.19x)
    • Compared to the zone average: average (1x to 1.19x)
  • Finds Spinferno games perform superior to competitors when in coin-in mode compared to competitors’ products in coin-in mode.
  • Finds the transition is really smooth from coin-in mode to tournament mode with the Spinferno machines.
  • Has seen the following benefits with Spinferno products:
    • Increasing excitement on the casino floor
    • Fast conversions from coin-in mode to tournament mode
    • Coin in and win are increased more than 300% compared to EVERY product on the same floor location
  • Found traditional tournament players enjoy Spinferno products way more than previous tournament products.
  • Is seeing the following audiences in comparison to their traditional slots demographic:
    • The increase is happening when the games are in revenue mode. People are attracted to the games and play. They are slightly above house average in coin in and win index.

Case Study: North American Corporate Gaming Enterprise

Introduction

This case study of a Fortune 500 hospitality company is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Table Manager increases employee proficiency, creating more time for supervisors to interact with guests.”

Challenges

  • Top purchasing drivers for buying Table Manager:
    • Make processes more efficient
    • Improve player experience
    • Improve player ratings

Use Case

  • CMS used in conjunction with Table Manager:
    • IGT Casinolink

Results

  • Operational benefits realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
    • Streamlined regular table procedures
    • Improved table inventory accuracy
    • Improved dealer interactions with players
    • Met regulatory compliance standards
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: extremley superior
    • Ease of use: extremley superior
    • Reliability: extremley superior
    • Functionality: extremley superior
  • Increased the productivity of their table games staff by 20-30% with Table Manager.
  • Reduced time spent on managing table games by 20-30% with Table Manager.

Case Study: North American Corporate Gaming Enterprise

Introduction

This case study of a S&P 500 hospitality company is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Top purchasing drivers for buying Table Manager:
    • Reduce costs
    • Make processes more efficient
    • Improve player experience
    • Improve player ratings

Use Case

  • CMS used in conjunction with Table Manager:
    • Aristocrat OASIS

Results

  • Operational benefits realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
    • Streamlined regular table procedures
    • Improved table inventory accuracy
    • Improved dealer interactions with players
    • Met regulatory compliance standards
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: very superior
    • Ease of use: very superior
    • Reliability: very superior
    • Functionality: very superior
  • Increased the productivity of their table games staff by 20-30% with Table Manager.
  • Saw a return on their investment in Table Manager in 6 – 9 months.
  • Reduced time spent on managing table games by 20-30% with Table Manager.

Case Study: Tribal Gaming Enterprise

Introduction

This case study of a medium enterprise media & entertainment company is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Table Manager simplified our processes within Table Operations.”

Challenges

  • Top purchasing driver for buying Table Manager:
    • Make processes more efficient

Use Case

  • CMS used in conjunction with Table Manager:
    • IGT Advantage

Results

  • Operational benefit realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: very superior
    • Ease of use: extremley superior
    • Reliability: very superior
    • Functionality: extremley superior
  • Increased the productivity of their table games staff by 10-20% with Table Manager.
  • Saw a return on their investment in Table Manager in > 24 months.
  • Reduced time spent on managing table games by 10-20% with Table Manager.

Case Study: U.S. Racetrack

Introduction

This case study of a medium enterprise computer services company is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Table Manager let our team get away from tedious manual ratings, and enables them to interact with the players.”

Challenges

  • Top purchasing drivers for buying Table Manager:
    • Make processes more efficient
    • Improve player experience
    • Improve player ratings

Use Case

  • CMS used in conjunction with Table Manager:
    • Aristocrat OASIS

Results

  • Operational benefits realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
    • Streamlined regular table procedures
    • Improved table inventory accuracy
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: superior
    • Ease of use: superior
    • Reliability: superior
    • Functionality: superior
  • Increased the productivity of their table games staff by 20-30% with Table Manager.
  • Reduced time spent on managing table games by 30-40% with Table Manager.

Case Study: Jacobs Entertainment

Introduction

This case study of JACOBS ENTERTAINMENT is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service.

“Table Manager helps us manage our floor.”

Challenges

  • Top purchasing drivers for buying Table Manager:
    • Reduce costs
    • Meet compliance regulations
    • Improve player ratings

Use Case

  • CMS used in conjunction with Table Manager:
    • IGT Advantage

Results

  • Operational benefit realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: superior
    • Ease of use: superior
    • Reliability: superior
    • Functionality: superior
  • Increased the productivity of their table games staff by 10-20% with Table Manager.

Case Study: Dover Downs Gaming & Entertainment, Inc.

Introduction

This case study of Dover Downs Gaming & Entertainment, Inc. is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service.

“Looks great. Customers will play more once more games are added.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Increase casino floor excitement
    • Encourage core players to try new games

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players play their favorite games on the new S3000 cabinets.
  • Video reel players love to play games on the new S3000 cabinets.

Results

  • Says S3000 game performance is really great compared to the house average.
  • Says S3000 game performance is really great compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by greater than 30% with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases time on device
    • Increases excitement on the casino floor
    • Keeps players engaged and excited
    • Attracts mechanical spinning reel players
    • Achieves fast conversions
    • Achieves Intuitive Diagnostics
    • Decreased downtime

Case Study: Boyd Gaming Corporation

Introduction

This case study of Boyd Gaming Corporation is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service.

“The S3000 gives the gamer a new gaming experience. The attract lighting entices the gamer to play.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Increase casino floor excitement
    • Encourage core players to try new games
    • Maintain competitive position

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players play their favorite games on the new S3000 cabinets.
  • Video reel players do not play games on the new S3000 cabinets.

Results

  • Says S3000 game performance is really great compared to the house average.
  • Says S3000 game performance is Really great compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by none with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases excitement on the casino floor
    • Attracts mechanical spinning reel players
    • Attracts new players (non or low frequency)

Case Study: Marriott International, Inc.

Introduction

This case study of Marriott International, Inc. is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service.

“Players are excited to try out these new games.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenge:
    • Increase casino floor excitement

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players play their favorite games on the new S3000 cabinets.
  • Video reel players love to play games on the new S3000 cabinets.

Results

  • Says S3000 game performance is meeting expectations compared to the house average.
  • Says S3000 game performance is meeting expectations compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by none with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases excitement on the casino floor
    • Keeps players engaged and excited

Case Study: Medium Enterprise Hospitality Company

Introduction

This case study of a medium enterprise hospitality company is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Encouraging core players to try new games
    • Offering video players an exciting stepper experience

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor
  • The traditional core mechanical reel players play their favorite games on the new S3000 cabinets
  • Video reel players love to play games on the new S3000 cabinets

Results

  • Says S3000 game performance is superior to others compared to the house average
  • Says S3000 game performance is superior to others compared to zone average
  • Sees very strong repeat play with the new S3000 cabinet
  • Decreased downtime for maintenance and servicing by over 50% with the new S3000 cabinet
  • Top benefits seen with the new S3000 cabinet:
    • Increases time on device
    • Keeps players engaged and excited
    • Decreased downtime

Case Study: Medium Enterprise Hospitality Company

Introduction

This case study of a medium enterprise hospitality company is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The S3000 cabinet is an exciting piece of equipment.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenge:
    • Offering video players an exciting stepper experience

Use Case

  • Sees very strong repeat play from core, mechanical players on the S3000s on their floor
  • Video reel players love to play games on the new S3000 cabinets

Results

  • Says S3000 game performance is really great compared to the house average.
  • Says S3000 game performance is really great compared to zone average.
  • Sees very strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by over 50% with the new S3000 cabinet.
  • Top benefit seen with the new S3000 cabinet:
    • Increases excitement on the casino floor

Case Study: Large Enterprise Hospitality Company

Introduction

This case study of a large enterprise hospitality company is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The S3000 provides new excitement to a traditional stepper product.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Maintain competitive position
    • Replace S2000

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players do not play their favorite games on the new S3000 cabinets.

Results

  • Says S3000 game performance is really great compared to the house average.
  • Says S3000 game performance is meeting expectations compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by none with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases excitement on the casino floor
    • Attracts mechanical spinning reel players
    • Achieves Intuitive Diagnostics
    • Replacement for S2000

Case Study: The Downs At Albuquerque

Introduction

This case study of The Downs at Albuquerque is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service.

“Increased win per unit in the area, great attraction features, and fun to play and watch.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Encourage core players to try new games
    • Offer video players an exciting stepper experience

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players do play their favorite games on the new S3000 cabinets.
  • Video reel players love to play games on the new S3000 cabinets.

Results

  • Says S3000 game performance is superior to others compared to the house average.
  • Says S3000 game performance is Superior to others compared to zone average.
  • Sees very strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by greater than 50% with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases time on device
    • Increases excitement on the casino floor
    • Keeps players engaged and excited
    • Attracts mechanical spinning reel players
    • Attracts new players (non or low frequency)
    • Achieves ease of maintenance
    • Decreased downtime

Case Study: Large Enterprise Hospitality Company

Introduction

This case study of a large enterprise hospitality company is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The S3000 has been extremely beneficial to our floor. We added it to a new section in Penny and Quarter denoms and it has been extremely effective. We have 5 dollar games in high limit that have seen strong play as well.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Increase casino floor excitement
    • Encourage core players to try new games
    • Attract non-gaming patrons to play
    • Offer video players and exciting stepper experience
    • Decrease maintenance costs
    • Maintain competitive position

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players do play their favorite games on the new S3000 cabinets.
  • Video reel players love to play games on the new S3000 cabinets.

Results

  • Says S3000 game performance is superior to others compared to the house average.
  • Says S3000 game performance is really great compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by less than 10% with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases time on device
    • Increases excitement on the casino floor
    • Keeps players engaged and excited
    • Gains overall cost efficiencies
    • Achieves fast conversions
    • Achieves Intuitive Diagnostics
    • Achieves ease of maintenance
    • Decreased downtime

Case Study: Four Queens Hotel & Casino

Introduction

This case study of Four Queens Hotel & Casino is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service.

“It has given my High Limit players something to play.
Every manufacturer has been putting everything into Pennies and now we have something for Mid to High limit players.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Encourage core players to try new games
    • Maintain competitive position

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players do play their favorite games on the new S3000 cabinets.
  • Video reel players love to play games on the new S3000 cabinets.

Results

  • Says S3000 game performance is superior to others compared to the house average.
  • Says S3000 game performance is Really great compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by greater than 50% with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases excitement on the casino floor
    • Keeps players engaged and excited
    • Attracts mechanical spinning reel players



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