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TechValidate Research on IGT Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of IGT Solutions . TechValidate stands behind the authenticity of all published data. Learn more »



183 Customers Surveyed

1,374 Data Points Collected

30 Published TechFacts

43 Published Charts

15 Published Case Studies



Featured Research Collections for IGT Solutions

Curated collections and slideshows of TechValidate research data on IGT Solutions .



Selected Research Highlights


Case Study: Medium Enterprise Hospitality Company

Introduction

This case study of a medium enterprise hospitality company is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The S3000 cabinet is an exciting piece of equipment.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenge:
    • Offering video players an exciting stepper experience

Use Case

  • Sees very strong repeat play from core, mechanical players on the S3000s on their floor
  • Video reel players love to play games on the new S3000 cabinets

Results

  • Says S3000 game performance is really great compared to the house average.
  • Says S3000 game performance is really great compared to zone average.
  • Sees very strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by over 50% with the new S3000 cabinet.
  • Top benefit seen with the new S3000 cabinet:
    • Increases excitement on the casino floor

The removal of manual processes has allowed for more time with the dealers and guests, and cuts down on waste.

Josh Vaught, Director of Operations, Harrah's Entertainment, Inc.

S3K CAN move your core stepper players forward!

Are your traditional core, mechanical reel players playing their same favorite games on the new S3000 cabinets?

Yes, absolutely: 69%
No: 31%

Case Study: U.S. Racetrack

Introduction

This case study of a medium enterprise computer services company is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Table Manager let our team get away from tedious manual ratings, and enables them to interact with the players.”

Challenges

  • Top purchasing drivers for buying Table Manager:
    • Make processes more efficient
    • Improve player experience
    • Improve player ratings

Use Case

  • CMS used in conjunction with Table Manager:
    • Aristocrat OASIS

Results

  • Operational benefits realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
    • Streamlined regular table procedures
    • Improved table inventory accuracy
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: superior
    • Ease of use: superior
    • Reliability: superior
    • Functionality: superior
  • Increased the productivity of their table games staff by 20-30% with Table Manager.
  • Reduced time spent on managing table games by 30-40% with Table Manager.

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT?

Extremely Satisfied: 41%
Very Satisfied: 36%
Satisfied: 18%
Dissatisfied: 0%
Other: 5%

Table Manager’s ease of use and detailed information have made it possible for our front line supervisors to provide a more consistent guest experience.

Gaming Manager, North American Corporate Gaming Enterprise



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About IGT Solutions

Since 1981, IGT has been the leading company specializing in design, development, manufacturing, distribution, and sales of computerized gaming equipment, software, and network systems worldwide.

IGT Solutions Website   IGT Website