TechValidate Research on IGT Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of IGT Solutions . TechValidate stands behind the authenticity of all published data. Learn more »

153 Customers Surveyed

1,210 Data Points Collected

30 Published TechFacts

38 Published Charts

15 Published Case Studies

Featured Research Collections for IGT Solutions

Curated collections and slideshows of TechValidate research data on IGT Solutions .

Selected Research Highlights

Spinferno Case Study

Prairie Band Casino & Resort


This case study of Prairie Band Casino & Resort is based on a November 2017 survey of Spinferno customers by TechValidate, a 3rd-party research service.


The business challenge that led the profiled company to evaluate and ultimately select Spinferno:

  • Purchased Spinferno Tournament to find a product with a strong performance when not in tournament mode.

Use Case

The key features and functionalities of Spinferno that the surveyed company uses:

  • Had Everi/MGAM on their floor prior to installing the Spinferno Tournament product.
  • Uses the following marketing materials to support Spinferno tournaments on their floor:
    • Spinferno logos and machine images
    • Spinferno branded merchandise (i.e. devil horns)


The surveyed company achieved the following results with Spinferno:

  • Rates Spinferno game performance on the following:
    • Compared to the house average: average (1x to 1.19x)
    • Compared to the zone average: average (1x to 1.19x)
  • Finds Spinferno games perform superior to competitors when in coin-in mode compared to competitors’ products in coin-in mode.
  • Finds the transition is really smooth from coin-in mode to tournament mode with the Spinferno machines.
  • Has seen the following benefits with Spinferno products:
    • Increasing excitement on the casino floor
    • Fast conversions from coin-in mode to tournament mode
    • Coin in and win are increased more than 300% compared to EVERY product on the same floor location
  • Found traditional tournament players enjoy Spinferno products way more than previous tournament products.
  • Is seeing the following audiences in comparison to their traditional slots demographic:
    • The increase is happening when the games are in revenue mode. People are attracted to the games and play. They are slightly above house average in coin in and win index.

Table Manager has simplified player tracking and keeps up with the changing demands of player tracking.

Chris Sin Hidge, Application Manager, Tsogo Sun Gaming

IGT Solutions Customer Research

How would you rate your overall experience with the Primary Jackpot process?

Extremely Satisfied: 36%
Very Satisfied: 45%
Satisfied: 18%
Dissatisfied: 0%

Case Study: Four Queens Hotel & Casino


This case study of Four Queens Hotel & Casino is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service.

“It has given my High Limit players something to play.
Every manufacturer has been putting everything into Pennies and now we have something for Mid to High limit players.”


  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Encourage core players to try new games
    • Maintain competitive position

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players do play their favorite games on the new S3000 cabinets.
  • Video reel players love to play games on the new S3000 cabinets.


  • Says S3000 game performance is superior to others compared to the house average.
  • Says S3000 game performance is Really great compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by greater than 50% with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases excitement on the casino floor
    • Keeps players engaged and excited
    • Attracts mechanical spinning reel players

62% of surveyed customers say S3000 game performance is really great or better compared to the house average.


Repeat Play

What is the range of REPEAT PLAY from core, mechanical reel players on the S3000s on your floor?

Very strong: 75%
Strong: 25%

More to Explore

About IGT Solutions

Since 1981, IGT has been the leading company specializing in design, development, manufacturing, distribution, and sales of computerized gaming equipment, software, and network systems worldwide.

IGT Solutions Website   IGT Website