TechValidate Research on IGT Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of IGT Solutions . TechValidate stands behind the authenticity of all published data. Learn more »

163 Customers Surveyed

1,263 Data Points Collected

30 Published TechFacts

42 Published Charts

15 Published Case Studies

Featured Research Collections for IGT Solutions

Curated collections and slideshows of TechValidate research data on IGT Solutions .

Selected Research Highlights

Case Study: Medium Enterprise Hospitality Company


This case study of a medium enterprise hospitality company is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.


  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Encouraging core players to try new games
    • Offering video players an exciting stepper experience

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor
  • The traditional core mechanical reel players play their favorite games on the new S3000 cabinets
  • Video reel players love to play games on the new S3000 cabinets


  • Says S3000 game performance is superior to others compared to the house average
  • Says S3000 game performance is superior to others compared to zone average
  • Sees very strong repeat play with the new S3000 cabinet
  • Decreased downtime for maintenance and servicing by over 50% with the new S3000 cabinet
  • Top benefits seen with the new S3000 cabinet:
    • Increases time on device
    • Keeps players engaged and excited
    • Decreased downtime

86% of surveyed customers increased the productivity of their table games staff by 10-20% or more with Table Manager.


IGT Solutions Customer Research

How would you rate your overall experience with the Primary Jackpot process?

Extremely Satisfied: 47%
Very Satisfied: 47%
Satisfied: 6%
Dissatisfied: 0%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT Field Service Technician?

Extremely Satisfied: 52%
Very Satisfied: 28%
Satisfied: 12%
Dissatisfied: 4%
Other: 4%

The S3000 has increased our bank averages by 30% or more. The linked lighting really Wow’s and draws the eye. Once a guest tries out the S3000, they tend to have a great time and are hooked.

Kevin Leven, Slot Operations Manager, Tonkawa Indian Casinos - TIC East and TIC West

Spinferno Case Study

Prairie Band Casino & Resort


This case study of Prairie Band Casino & Resort is based on a November 2017 survey of Spinferno customers by TechValidate, a 3rd-party research service.


The business challenge that led the profiled company to evaluate and ultimately select Spinferno:

  • Purchased Spinferno Tournament to find a product with a strong performance when not in tournament mode.

Use Case

The key features and functionalities of Spinferno that the surveyed company uses:

  • Had Everi/MGAM on their floor prior to installing the Spinferno Tournament product.
  • Uses the following marketing materials to support Spinferno tournaments on their floor:
    • Spinferno logos and machine images
    • Spinferno branded merchandise (i.e. devil horns)


The surveyed company achieved the following results with Spinferno:

  • Rates Spinferno game performance on the following:
    • Compared to the house average: average (1x to 1.19x)
    • Compared to the zone average: average (1x to 1.19x)
  • Finds Spinferno games perform superior to competitors when in coin-in mode compared to competitors’ products in coin-in mode.
  • Finds the transition is really smooth from coin-in mode to tournament mode with the Spinferno machines.
  • Has seen the following benefits with Spinferno products:
    • Increasing excitement on the casino floor
    • Fast conversions from coin-in mode to tournament mode
    • Coin in and win are increased more than 300% compared to EVERY product on the same floor location
  • Found traditional tournament players enjoy Spinferno products way more than previous tournament products.
  • Is seeing the following audiences in comparison to their traditional slots demographic:
    • The increase is happening when the games are in revenue mode. People are attracted to the games and play. They are slightly above house average in coin in and win index.

More to Explore

About IGT Solutions

Since 1981, IGT has been the leading company specializing in design, development, manufacturing, distribution, and sales of computerized gaming equipment, software, and network systems worldwide.

IGT Solutions Website   IGT Website