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TechValidate Research on IGT Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of IGT Solutions . TechValidate stands behind the authenticity of all published data. Learn more »



176 Customers Surveyed

1,334 Data Points Collected

30 Published TechFacts

42 Published Charts

15 Published Case Studies



Featured Research Collections for IGT Solutions

Curated collections and slideshows of TechValidate research data on IGT Solutions .



Selected Research Highlights


Case Study: U.S. Racetrack

Introduction

This case study of a medium enterprise computer services company is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Table Manager let our team get away from tedious manual ratings, and enables them to interact with the players.”

Challenges

  • Top purchasing drivers for buying Table Manager:
    • Make processes more efficient
    • Improve player experience
    • Improve player ratings

Use Case

  • CMS used in conjunction with Table Manager:
    • Aristocrat OASIS

Results

  • Operational benefits realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
    • Streamlined regular table procedures
    • Improved table inventory accuracy
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: superior
    • Ease of use: superior
    • Reliability: superior
    • Functionality: superior
  • Increased the productivity of their table games staff by 20-30% with Table Manager.
  • Reduced time spent on managing table games by 30-40% with Table Manager.

IGT Solutions Customer Research

When compared to other vendors, how would you rate IGT’s Jackpot Process?

Extremely Satisfied: 22%
Very Satisfied: 56%
Satisfied: 6%
Dissatisfied: 0%
Other: 17%

A Director of Operations of a North American Corporate Gaming Enterprise is likely to recommend IGT Table Manager for the following reason:

I have always been pleased with the service and performance of IGT products. The way that they interface with the top support systems is impressive.

IGT Table Manager increases employee proficiency, creating more time for supervisors to interact with guests.

Director of Operations, North American Corporate Gaming Enterprise

Case Study: Boyd Gaming Corporation

Introduction

This case study of Boyd Gaming Corporation is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service.

“The S3000 gives the gamer a new gaming experience. The attract lighting entices the gamer to play.”

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Increase casino floor excitement
    • Encourage core players to try new games
    • Maintain competitive position

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor.
  • The traditional core, mechanical reel players play their favorite games on the new S3000 cabinets.
  • Video reel players do not play games on the new S3000 cabinets.

Results

  • Says S3000 game performance is really great compared to the house average.
  • Says S3000 game performance is Really great compared to zone average.
  • Sees strong repeat play with the new S3000 cabinet.
  • Decreased downtime for maintenance and servicing by none with the new S3000 cabinet.
  • Top benefits seen with the new S3000 cabinet:
    • Increases excitement on the casino floor
    • Attracts mechanical spinning reel players
    • Attracts new players (non or low frequency)

IGT Solutions Customer Research

How would you rate your overall experience with the Primary Jackpot process?

Extremely Satisfied: 33%
Very Satisfied: 46%
Satisfied: 21%
Dissatisfied: 0%


More to Explore



About IGT Solutions

Since 1981, IGT has been the leading company specializing in design, development, manufacturing, distribution, and sales of computerized gaming equipment, software, and network systems worldwide.

IGT Solutions Website   IGT Website