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TechValidate Research on IGT Solutions

These pages present data that TechValidate has sourced via direct research with verified customers and users of IGT Solutions . TechValidate stands behind the authenticity of all published data. Learn more »



168 Customers Surveyed

1,287 Data Points Collected

30 Published TechFacts

42 Published Charts

15 Published Case Studies



Featured Research Collections for IGT Solutions

Curated collections and slideshows of TechValidate research data on IGT Solutions .



Selected Research Highlights


S3K STRONG vs. Zone Performance…

Compared to zone average, how are S3000 games performing?

Off The Charts amazing- these games are simply the best: 6%
Superior to others: 21%
Really great: 32%
Met expectations: 32%
Poor performance: 9%

IGT Solutions Customer Research

How satisfied were you with the performance of the IGT?

Extremely Satisfied: 44%
Very Satisfied: 44%
Satisfied: 6%
Dissatisfied: 0%
Other: 6%

Case Study: North American Corporate Gaming Enterprise

Introduction

This case study of a S&P 500 hospitality company is based on a November 2015 survey of IGT Table Manager customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Top purchasing drivers for buying Table Manager:
    • Reduce costs
    • Make processes more efficient
    • Improve player experience
    • Improve player ratings

Use Case

  • CMS used in conjunction with Table Manager:
    • Aristocrat OASIS

Results

  • Operational benefits realized following the deployment of Table Manager:
    • Realized faster and more accurate player ratings
    • Streamlined regular table procedures
    • Improved table inventory accuracy
    • Improved dealer interactions with players
    • Met regulatory compliance standards
  • Rates the following Table Manager capabilities in comparison to the competition:
    • Performance: very superior
    • Ease of use: very superior
    • Reliability: very superior
    • Functionality: very superior
  • Increased the productivity of their table games staff by 20-30% with Table Manager.
  • Saw a return on their investment in Table Manager in 6 – 9 months.
  • Reduced time spent on managing table games by 20-30% with Table Manager.

The removal of manual processes has allowed for more time with the dealers and guests, and cuts down on waste.

Josh Vaught, Director of Operations, Harrah's Entertainment, Inc.

The games have given us a solid option to both update the mechanical reel product and to take advantage of the classic themes. The cabinets are bright and attractive.

Slot Director, Large Enterprise Hospitality Company

Case Study: Medium Enterprise Hospitality Company

Introduction

This case study of a medium enterprise hospitality company is based on a April 2015 survey of S3000 Cabinets customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Challenges

  • Implementing the new S3000 cabinets helped solve the following challenges:
    • Encouraging core players to try new games
    • Offering video players an exciting stepper experience

Use Case

  • Sees strong repeat play from core, mechanical players on the S3000s on their floor
  • The traditional core mechanical reel players play their favorite games on the new S3000 cabinets
  • Video reel players love to play games on the new S3000 cabinets

Results

  • Says S3000 game performance is superior to others compared to the house average
  • Says S3000 game performance is superior to others compared to zone average
  • Sees very strong repeat play with the new S3000 cabinet
  • Decreased downtime for maintenance and servicing by over 50% with the new S3000 cabinet
  • Top benefits seen with the new S3000 cabinet:
    • Increases time on device
    • Keeps players engaged and excited
    • Decreased downtime


More to Explore



About IGT Solutions

Since 1981, IGT has been the leading company specializing in design, development, manufacturing, distribution, and sales of computerized gaming equipment, software, and network systems worldwide.

IGT Solutions Website   IGT Website