TechValidate Research on Micro Focus IT Operations Management


Operations Orchestration Case Study

Desjardins

Introduction

This case study of Desjardins is based on an October 2017 survey of Operations Orchestration customers by TechValidate, a third-party research service.

Most liked feature
“Easy to use and to build different tasks flows.”

Business impact
“OO helps us remove manual tasks that do not add value to our business. OO speeds up the processing time and the quality of our deliveries.”

Challenges Turned into Benefits

Desjardins achieved the following benefits with Operations Orchestration:

  • Increased IT staff productivity/efficiency
  • Improved coordination and collaboration between cross-functional teams
  • Reduced operational costs
  • Improved quality, reliability, and consistency of service delivery, reduced errors
  • Increased customer satisfaction
  • Increased speed of service delivery and response times
  • Reduced manual effort and/or intervention

Use Cases

Desjardins has been using Operations Orchestration for 3-5 years across multiple use cases:

  • Service request management
  • Task/process automation

Operations Orchestration was selected over other vendors because it:

  • Comes with rich out-of-the-box content
  • Is a platform for enterprises—high-availability, scalable, secure remote connection
  • Delivers faster time-to-value—easy to install, easy to use, easy to design (intuitive interface, debugger)

Results

With Operations Orchestration, Desjardins achieved impressive results:

  • Realizes excellent value for money

But there are more advantages. The company:

  • Agrees that Operations Orchestration is very innovative
  • Is extremely satisfied with the quality and range of out-of-the-box content that Operations Orchestration offers

With all the benefits and results gained, Desjardins is extremely likely to recommend Operations Orchestration to other organizations.





About This Data

This data was sourced directly from verified users of Micro Focus IT Operations Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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