TechValidate Research on Micro Focus IT Operations Management


Operations Orchestration Case Study

TJPE

Introduction

This case study of TJPE is based on a November 2017 survey of Operations Orchestration customers by TechValidate, a third-party research service.

Most liked feature
“[I like OO’s] simplicity in creating flows, and the possibility of scheduling a flow of activities without which we would have to execute routines manually.”

Business impact
“[A] great benefit is the possibility of multiple logins on multiple servers at the same time, allowing parallel execution of time-consuming activities, working with clusters of up to 30 servers.”

Challenges Turned into Benefits

TJPE achieved the following benefits with Operations Orchestration:

  • Increased IT staff productivity/efficiency
  • Improved coordination and collaboration between cross-functional teams
  • Reduced operational costs
  • Improved quality, reliability, and consistency of service delivery, reduced errors
  • Increased customer satisfaction
  • Increased speed of service delivery and response times
  • Reduced manual effort and/or intervention
  • Increased agility to deliver innovative business services

Use Cases

TJPE has been using Operations Orchestration for less than 1 year across multiple use cases:

  • Cloud automation/management
  • Event and incident remediation
  • Task/process automation

Operations Orchestration was selected over other vendors because it:

  • Connects with Micro Focus Helion cloud system

Results

With Operations Orchestration, TJPE achieved impressive results:

  • Saved up to 250 man-hours per month
  • Realizes excellent value for money

But there are more advantages. The company:

  • Agrees that Operations Orchestration is very innovative
  • Is extremely satisfied with the quality and range of out-of-the-box content that Operations Orchestration offers

With all the benefits and results gained, TJPE is extremely likely to recommend Operations Orchestration to other organizations.





About This Data

This data was sourced directly from verified users of Micro Focus IT Operations Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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