TechValidate Research on Micro Focus IT Operations Management

Operations Orchestration Case Study

Fortune 500 Telecommunications Services Company


This case study of a Fortune 500 telecommunications services company is based on a November 2017 survey of Operations Orchestration customers by TechValidate, a third-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

Most liked feature
“The ability to take the Swiss Army tool approach with OO to embed our business processes into automation allows efficiency. It helps us drive out where inefficiency lies and allows us to focus the high-value human resources on more important and challenging problems.”

Business impact
“Orchestration allows businesses to run more efficiently and effectively.”

Challenges Turned into Benefits

A Fortune 500 telecommunications services company achieved the following benefits with Operations Orchestration:

  • Increased IT staff productivity/efficiency
  • Improved quality, reliability, and consistency of service delivery, reduced errors
  • Increased speed of service delivery and response times
  • Reduced manual effort and/or intervention

Use Cases

A Fortune 500 telecommunications services company has been using Operations Orchestration for 6-10 years across multiple use cases:

  • Change management
  • Cloud automation/management
  • Event and incident remediation
  • Service request management
  • IaaS (provisioning, hardware deployment)
  • Task/process automation

Operations Orchestration was selected over other vendors because it:

  • Comes with rich out-of-the-box content
  • Supports multi-author flow development
  • Is a platform for enterprises—high-availability, scalable, secure remote connection
  • Delivers faster time-to-value—easy to install, easy to use, easy to design (intuitive interface, debugger)


With Operations Orchestration, a Fortune 500 telecommunications services company achieved impressive results:

  • Saves more than 2500 man-hours per month
  • Realizes above average value for money

But there are more advantages. The company:

  • Is very satisfied with the quality and range of out-of-the-box content that Operations Orchestration offers

With all the benefits and results gained, a Fortune 500 telecommunications services company is extremely likely to recommend Operations Orchestration to other organizations.

About This Data

This data was sourced directly from verified users of Micro Focus IT Operations Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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