TechValidate Research on Micro Focus IT Operations Management

Operations Orchestration Case Study

Rabobank International


This case study of Rabobank International is based on an October 2017 survey of Operations Orchestration customers by TechValidate, a third-party research service.

Most liked feature
“I like the fact that Operations Orchestration has a whole bunch of out-of-the-box functionality. But it doesn’t end there. You also have the very powerful ‘SSH Command’ or the HTTP Get/Post ones. Theoretically, you can build all your workflows with just two or three different types of operations. It’s very interesting to work with a tool that can basically do everything, but in order to fully utilize the power and strength of OO, you need to be very specific in how you design the workflows.

The workflows can be retrieved and read easily because they are XML files. This also opens up a whole lot of possibilities for automating quality assurance on flow development.

The options to scale up the environment is also wonderful. If we want a new worker or central we simply add one to the current cluster and it’s operational. This works really well for large companies with high availability concepts." – Marcel Wortel, IT Specialist, Rabobank International

“OO powers our entire “Infrashop,” responsible for infrastructure delivery. This combines and orchestrates the services and administration efforts of multiple in-house departments into a coordinated infrastructure delivery process. OO has provided the kind of easy, accessible automation, that our internal customers can understand in concept, and still have all their processes automated. It provides a bridge between the specialists in our team, who make the automation, and the internal customers, whose processes we automate.” – Niels Walta, IT Specialist, Rabobank International

Business impact
“We’ve automated several processes that are critical for any DevOps team. Like new server provisioning or getting software on their workstations. We did this before the whole ‘DevOps’ thing was a trend. So as soon as we switched to a DevOps approach, all our automated processes really helped in that transition. We were getting ready for DevOps all these years without really knowing it! When a new DevOps team wants to get started, all our automated processes really help them in successfully starting new projects.” – Marcel Wortel, IT Specialist, Rabobank International

Challenges Turned into Benefits

Rabobank International achieved the following benefits with Operations Orchestration:

  • Increased IT staff productivity/efficiency
  • Improved coordination and collaboration between cross-functional teams
  • Reduced operational costs
  • Improved quality, reliability, and consistency of service delivery, reduced errors
  • Increased customer satisfaction
  • Increased speed of service delivery and response times
  • Reduced manual effort and/or intervention

Use Cases

Rabobank International has been using Operations Orchestration for more than 10 years across multiple use cases:

  • Change management
  • Cloud automation/management
  • Event and incident remediation
  • Disaster recovery
  • Network automation
  • Storage automation
  • Service request management
  • IaaS (provisioning, hardware deployment)
  • Task/process automation
  • Test management

Operations Orchestration was selected over other vendors because it:

  • Is multi-vendor and heterogeneous
  • Can be invoked from anywhere
  • Comes with rich out-of-the-box content
  • Is a platform for enterprises—high-availability, scalable, secure remote connection
  • Delivers faster time-to-value—easy to install, easy to use, easy to design (intuitive interface, debugger)


With Operations Orchestration, Rabobank International achieved impressive results:

  • Saves more than 2500 man-hours per month
  • Realizes above average value for money

But there are more advantages. The company:

  • Agrees that Operations Orchestration is very innovative
  • Is extremely satisfied with the quality and range of out-of-the-box contentthat Operations Orchestration offers

With all the benefits and results gained, Rabobank International is extremely likely to recommend Operations Orchestration to other organizations.

About This Data

This data was sourced directly from verified users of Micro Focus IT Operations Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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