TechValidate Research on Micro Focus IT Operations Management


Operations Orchestration Case Study

Convergys Corporation

Introduction

This case study of Convergys Corporation is based on a November 2017 survey of Operations Orchestration customers by TechValidate, a third-party research service.

Most liked feature
“[We appreciate] the ability to integrate with almost anything and the wide array of integrations that can be achieved with the product.”

Business impact
“Operations Orchestration has provided us a way to automate many manual tasks in a consistent, reliable way. This frees up our IT team to focus on more critical tasks. It has come a long way to transforming our IT operations, use automation to streamline and provide consistency and efficiencies which would otherwise be impossible to achieve.”

Challenges Turned into Benefits

Convergys Corporation achieved the following benefits with Operations Orchestration:

  • Increased IT staff productivity/efficiency
  • Improved quality, reliability, and consistency of service delivery, reduced errors
  • Increased speed of service delivery and response times
  • Reduced manual effort and/or intervention

Use Cases

Convergys Corporation has been using Operations Orchestration for 3-5 years across multiple use cases:

  • Cloud automation/management
  • Event and incident remediation
  • IaaS (provisioning, hardware deployment)
  • Task/process automation

Operations Orchestration was selected over other vendors because it:

  • Is multi-vendor and heterogeneous
  • Is extensible (open-API integration, API wizard)
  • Comes with rich out-of-the-box content

Results

With Operations Orchestration, Convergys Corporation achieved impressive results:

  • Realizes excellent value for money

But there are more advantages. The company:

  • Agrees that Operations Orchestration is extremely innovative
  • Is very satisfied with the quality and range of out-of-the-box content that Operations Orchestration offers

With all the benefits and results gained, Convergys Corporation is extremely likely to recommend Operations Orchestration to other organizations.





About This Data

This data was sourced directly from verified users of Micro Focus IT Operations Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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