TechValidate Research on Micro Focus IT Operations Management


Operations Orchestration Case Study

Sungard Availability Services

Introduction

This case study of Sungard Availability Services is based on an October 2017 survey of Operations Orchestration customers by TechValidate, a third-party research service.

Most liked feature
“Out-of-the-box content which leverages integrations with all market-leading applications/tools. Scalability and simplicity in developing and maintaining automation using Operations Orchestration.”

Business impact
“We improved turnaround time for customer requests by automating and speeding up our processes. We are able to provide innovative services as we are able to automate everything we can think of using Operations Orchestration.”

Challenges Turned into Benefits

Sungard Availability Services achieved the following benefits with Operations Orchestration:

  • Increased IT staff productivity/efficiency
  • Reduced operational costs
  • Improved quality, reliability, and consistency of service delivery, reduced errors
  • Increased customer satisfaction
  • Increased speed of service delivery and response times
  • Reduced manual effort and/or intervention
  • Increased agility to deliver innovative business services

Use Cases

Sungard Availability Services has been using Operations Orchestration for 3-5 years across multiple use cases:

  • Change management
  • Cloud automation/management
  • DevOps (continuous delivery, continuous integration)
  • Event and incident remediation
  • Disaster recovery
  • Network automation
  • Task/process automation

Operations Orchestration was selected over other vendors because it:

  • Is multi-vendor and heterogeneous
  • Can be invoked from anywhere
  • Is extensible (open-API integration, API wizard)
  • Comes with rich out-of-the-box content
  • Supports multi-author flow development
  • Is a platform for enterprises—high-availability, scalable, secure remote connection
  • Delivers faster time-to-value—easy to install, easy to use, easy to design (intuitive interface, debugger)

Results

With Operations Orchestration, Sungard Availability Services achieved impressive results:

  • Saves 1001-2500 man-hours per month
  • Realizes excellent value for money

But there are more advantages. The company:

  • Agrees that Operations Orchestration is very innovative
  • Is very satisfied with the quality and range of out-of-the-box content that Operations Orchestration offers

With all the benefits and results gained, Sungard Availability Services is extremely likely to recommend Operations Orchestration to other organizations.





About This Data

This data was sourced directly from verified users of Micro Focus IT Operations Management by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.


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