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TechValidate Research on Micro Focus Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micro Focus Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


HP CMS enables improvement in change management processes

HP UCMDB and its federation capabilities have helped us improve our asset and change management processes.

CEO, Small Business Telecommunications Services Company

Most Important Benefits Since Deploying UCMDB/DDMA

Improved visibility into the current IT environment
89%
More accurate and effective change planning and impact analysis
67%
Lowered risk associated with virtualization and cloud projects
17%
Improved service delivery/service levels
28%
Better alignment between business and IT
33%
Better adherence to compliance initiatives such as Sarbanes-Oxley
44%
Other
11%

Case Study: Large Enterprise Health Care Company

Introduction

This case study of a large enterprise health care company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP DDMA with uCMDB has given us the ability to federate multiple data sources to bring value to the business.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to track software licenses & hardware
    • Lack of IT & business visibility into service quality
    • Inability to respond to audits (from an inventory perspective)
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
    • Via Change Advisory Board meetings
    • As an early adopter we have had this product for over 8 years.
  • Manages 5M – 10M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Accelerated Data Center Consolidation/Transformation
    • Improved reporting for faster auditing
  • Reduced OpEx by 10% – 20% with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 50+% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis
    • Lowered risk associated with virtualization and cloud projects
    • Better alignment between business and IT

Tracking Before Deploying HP UCMDB/DDMA

Before deploying HP UCMDB/DDMA, how did you discover/track the components in your IT infrastructure?

Manually, using spreadsheets
78%
Via Change Advisory Board meetings
33%
Using a competitor’s discovery product
17%
We had no way to successfully track this information
6%
Other
44%

HP CMS helps IT align with the business

HP CMS helps us with what is most important for me: IT and business alignment. Of course HP CMS and Discovery are helpful for managing a huge data center.

IT Architect, Large Enterprise Telecommunications Services Company

Case Study: Global 500 Industrial Manufacturing Company

Introduction

This case study of a Global 500 industrial manufacturing company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP’s DDMA and UCMDB have allowed our business to increase the accuracy of the data being used for Incident/Problem/Change processes and will reduce MTTR in the future.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Inability to track software licenses & hardware
    • Lack of IT & business visibility into service quality
    • Inability to respond to audits (from an inventory perspective)
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)
    • No automated way to maintain relationships for applications

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
    • internal cmdb with majority of manual updates
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Improved reporting for faster auditing
    • still working in getting the data used for IM/PM/CM
  • Reduced OpEx by no reduction in OPEX with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 20% – 30% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment


More to Explore



About Micro Focus Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.