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TechValidate Research on Micro Focus Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micro Focus Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


HP CMS helps IT organizations avoid outages

100% of IT organizations have avoided 1 – 10 outages or more within the last 12 months by using HP UCMDB.

HP CMS helps us connect IT assets to business services

Using HP CMS including Discovery gives us better insight into what we have and how it relates to other assets and business services. Now we can start to trust our CMS in our processes and reports.

IT Architect, Large Enterprise Financial Services Company

Case Study: Fortune 500 Insurance Company

Introduction

This case study of a Fortune 500 insurance company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With the HP Software we saw the most improvements around reporting and managing IT infrastructure components for impact analysis and return to service.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Lack of IT & business visibility into service quality
    • proactive impact analysis for changes

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Using a competitor’s discovery product
  • Manages 10M – 25M configuration items in HP UCMDB.

Results

  • Saves 40% – 50% time with HP DDMA automated discovery.
  • Avoided 25 – 50 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Reduced in mean time to repair (MTTR) for IT operations
    • Increased productivity due to eliminating manual data collection
    • Reduced in system outages/downtime
  • Reduced OpEx by 1% – 10% with their HP Configuration Management System.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis

Case Study: Small Business Telecommunications Services Company

Introduction

This case study of a small business telecommunications services company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP UCMDB and its federation capabilities have helped us improve our asset and change management processes.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
  • Manages 100,000+ configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Accelerated Data Center Consolidation/Transformation
    • Improved reporting for faster auditing
  • Reduced OpEx by 40% – 50% with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 30% – 40% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • More accurate and effective change planning and impact analysis
    • Lowered risk associated with virtualization and cloud projects

Business and Technology Drivers for Implementing a Configuration Management Database (CMDB) and Automated Discovery

Inability to reduce the impact of faulty changes
50%
Inability to track software licenses & hardware
61%
Lack of IT & business visibility into service quality
72%
High cost of help desk support due to faulty changes
22%
Inability to respond to audits (from an inventory perspective)
61%
Data Center Transformation projects, e.g. consolidation, virtualization, move to cloud etc.
67%
Other
28%

Most Important Benefits Since Deploying UCMDB/DDMA

Improved visibility into the current IT environment
89%
More accurate and effective change planning and impact analysis
67%
Lowered risk associated with virtualization and cloud projects
17%
Improved service delivery/service levels
28%
Better alignment between business and IT
33%
Better adherence to compliance initiatives such as Sarbanes-Oxley
44%
Other
11%


More to Explore



About Micro Focus Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.