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TechValidate Research on HPE Software Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of HPE Software Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


HP CMS helps IT provide the business with accurate data

HP’s DDMA and UCMDB have allowed our business to increase the accuracy of the data being used for incident, problem, change processes and will reduce MTTR in the future.

Project Manager, Global 500 Industrial Manufacturing Company

Key Results Observed After Implementing UCMDB/DDMA

Reduced in mean time to repair (MTTR) for IT operations
17%
Increased productivity due to eliminating manual data collection
67%
Reduced in system outages/downtime
33%
Accelerated Data Center Consolidation/Transformation
33%
Improved reporting for faster auditing
83%
Other
11%

Business and Technology Drivers for Implementing a Configuration Management Database (CMDB) and Automated Discovery

Inability to reduce the impact of faulty changes
50%
Inability to track software licenses & hardware
61%
Lack of IT & business visibility into service quality
72%
High cost of help desk support due to faulty changes
22%
Inability to respond to audits (from an inventory perspective)
61%
Data Center Transformation projects, e.g. consolidation, virtualization, move to cloud etc.
67%
Other
28%

Case Study: Global 500 Insurance Company

Introduction

This case study of a Global 500 insurance company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“The biggest improvement we’ve made with HP Software is around impact assessment with our change management process because. We now have the ability to see real time service models from an application to infrastructure perspective.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Lack of IT & business visibility into service quality
    • High cost of help desk support due to faulty changes
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
    • Using a competitor’s discovery product
    • No way to successfully track this information
    • Would use WMI to get information from a windows server but really had nothing for the other platforms.
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 1 – 10 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Reduced in system outages/downtime
    • Accelerated Data Center Consolidation/Transformation
  • Reduced OpEx by 1% – 10% with their HP Configuration Management System.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis
    • Improved service delivery/service levels

HP CMS provides an accurate snapshot of IT infrastructure

HP UCMDB is a very useful tool to maintain the inventory information of the systems and also provides an accurate snapshot of my current IT infrastructure.

IT Manager, Large Enterprise Banking Company

Case Study: Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Using HP’s CMS including discovery gives us better insight to what we have and how it relates to other assets and business services. Now we can start to trust our CMS in our processes and reports.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)
    • Needed better quality and more granularity in their CMS

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Via Change Advisory Board meetings
    • Manualy using HP SC and AC
  • Manages > 25M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 1 – 10 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Improved reporting for faster auditing
    • reduces number of systems
  • Reduced OpEx by 1% – 10% with their HP Configuration Management System.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • Still driving benefits in multiple areas: change; BSM etc.


More to Explore



About HPE Software Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.

  HPE Software Website