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TechValidate Research on HPE Software Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of HPE Software Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


Case Study: Global 500 Industrial Manufacturing Company

Introduction

This case study of a Global 500 industrial manufacturing company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP’s DDMA and UCMDB have allowed our business to increase the accuracy of the data being used for Incident/Problem/Change processes and will reduce MTTR in the future.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Inability to track software licenses & hardware
    • Lack of IT & business visibility into service quality
    • Inability to respond to audits (from an inventory perspective)
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)
    • No automated way to maintain relationships for applications

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
    • internal cmdb with majority of manual updates
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Improved reporting for faster auditing
    • still working in getting the data used for IM/PM/CM
  • Reduced OpEx by no reduction in OPEX with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 20% – 30% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment

HP CMS enables improvement in change management processes

HP UCMDB and its federation capabilities have helped us improve our asset and change management processes.

CEO, Small Business Telecommunications Services Company

Outages Avoided

Approximately how many outages have you avoided using UCMDB within the last 12 months?

> 200
0%
100 – 200
0%
50 – 75
6%
25 – 50
17%
10 – 25
33%
1 - 10
44%

HP CMS helps us track previously unknown changes

With HP DDMA and UCMDB we are now able to track the many changes in hardware and software that were previously unknown.

Senior IT Architect, Large Enterprise Professional Services Company

Case Study: Small Business Telecommunications Services Company

Introduction

This case study of a small business telecommunications services company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP UCMDB and its federation capabilities have helped us improve our asset and change management processes.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
  • Manages 100,000+ configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Accelerated Data Center Consolidation/Transformation
    • Improved reporting for faster auditing
  • Reduced OpEx by 40% – 50% with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 30% – 40% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • More accurate and effective change planning and impact analysis
    • Lowered risk associated with virtualization and cloud projects

Time Saved with Automated Discovery

What percentage of time do you save with the automated discovery (as compared with discovering the components manually) with DDMA?

More than 50%: 72%
40% - 50%: 6%
30% - 40%: 0%
20% - 30%: 6%
10% - 20%: 6%
1% - 10%: 11%


More to Explore



About HPE Software Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.

  HPE Software Website