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TechValidate Research on Micro Focus Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micro Focus Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


HP CMS helps deliver inventory reports of great quality

With uCMDB and DDMA we are now able to deliver inventory reports with an excellent data quality.

Project Manager, Global 500 Insurance Company

Key Results Observed After Implementing UCMDB/DDMA

Reduced in mean time to repair (MTTR) for IT operations
17%
Increased productivity due to eliminating manual data collection
67%
Reduced in system outages/downtime
33%
Accelerated Data Center Consolidation/Transformation
33%
Improved reporting for faster auditing
83%
Other
11%

Tracking Before Deploying HP UCMDB/DDMA

Before deploying HP UCMDB/DDMA, how did you discover/track the components in your IT infrastructure?

Manually, using spreadsheets
78%
Via Change Advisory Board meetings
33%
Using a competitor’s discovery product
17%
We had no way to successfully track this information
6%
Other
44%

Case Study: Large Enterprise Financial Services Company

Introduction

This case study of a large enterprise financial services company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Using HP’s CMS including discovery gives us better insight to what we have and how it relates to other assets and business services. Now we can start to trust our CMS in our processes and reports.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)
    • Needed better quality and more granularity in their CMS

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Via Change Advisory Board meetings
    • Manualy using HP SC and AC
  • Manages > 25M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 1 – 10 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Improved reporting for faster auditing
    • reduces number of systems
  • Reduced OpEx by 1% – 10% with their HP Configuration Management System.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • Still driving benefits in multiple areas: change; BSM etc.

Case Study: Fortune 500 Insurance Company

Introduction

This case study of a Fortune 500 insurance company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With the HP Software we saw the most improvements around reporting and managing IT infrastructure components for impact analysis and return to service.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Lack of IT & business visibility into service quality
    • proactive impact analysis for changes

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Using a competitor’s discovery product
  • Manages 10M – 25M configuration items in HP UCMDB.

Results

  • Saves 40% – 50% time with HP DDMA automated discovery.
  • Avoided 25 – 50 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Reduced in mean time to repair (MTTR) for IT operations
    • Increased productivity due to eliminating manual data collection
    • Reduced in system outages/downtime
  • Reduced OpEx by 1% – 10% with their HP Configuration Management System.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis

HP CMS enables improvement in change management processes

HP UCMDB and its federation capabilities have helped us improve our asset and change management processes.

CEO, Small Business Telecommunications Services Company



More to Explore



About Micro Focus Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.