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TechValidate Research on HPE Software Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of HPE Software Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


Case Study: Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With HP DDMA and UCMDB we are now able to track the many changes in hardware and software that were previously unknown.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to track software licenses & hardware
    • Lack of IT & business visibility into service quality
    • Inability to respond to audits (from an inventory perspective)
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Reduced in system outages/downtime
    • Improved reporting for faster auditing
  • Reduced OpEx by 10% – 20% with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 20% – 30% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis
    • Lowered risk associated with virtualization and cloud projects
    • Improved service delivery/service levels
    • Better alignment between business and IT
    • Better adherence to compliance initiatives such as Sarbanes-Oxley

Majority of HP CMS customers reduce time spent on producing audits

62% of IT organizations reduced the amount of time spent on producing audits by 20% – 30% or more by deploying HP UCMDB/DDMA.

Case Study: Global 500 Industrial Manufacturing Company

Introduction

This case study of a Global 500 industrial manufacturing company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP’s DDMA and UCMDB have allowed our business to increase the accuracy of the data being used for Incident/Problem/Change processes and will reduce MTTR in the future.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to reduce the impact of faulty changes
    • Inability to track software licenses & hardware
    • Lack of IT & business visibility into service quality
    • Inability to respond to audits (from an inventory perspective)
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)
    • No automated way to maintain relationships for applications

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
    • internal cmdb with majority of manual updates
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Improved reporting for faster auditing
    • still working in getting the data used for IM/PM/CM
  • Reduced OpEx by no reduction in OPEX with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 20% – 30% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment

Time Saved with Automated Discovery

What percentage of time do you save with the automated discovery (as compared with discovering the components manually) with DDMA?

More than 50%: 72%
40% - 50%: 6%
30% - 40%: 0%
20% - 30%: 6%
10% - 20%: 6%
1% - 10%: 11%

HP CMS helps IT provide the business with accurate data

HP’s DDMA and UCMDB have allowed our business to increase the accuracy of the data being used for incident, problem, change processes and will reduce MTTR in the future.

Project Manager, Global 500 Industrial Manufacturing Company

Business and Technology Drivers for Implementing a Configuration Management Database (CMDB) and Automated Discovery

Inability to reduce the impact of faulty changes
50%
Inability to track software licenses & hardware
61%
Lack of IT & business visibility into service quality
72%
High cost of help desk support due to faulty changes
22%
Inability to respond to audits (from an inventory perspective)
61%
Data Center Transformation projects, e.g. consolidation, virtualization, move to cloud etc.
67%
Other
28%


More to Explore



About HPE Software Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.

  HPE Software Website