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TechValidate Research on MicroFocus Configuration Management System

These pages present data that TechValidate has sourced via direct research with verified customers and users of MicroFocus Configuration Management System. TechValidate stands behind the authenticity of all published data. Learn more »



18 Published TechFacts

7 Published Charts

8 Published Case Studies



Selected Research Highlights


Business and Technology Drivers for Implementing a Configuration Management Database (CMDB) and Automated Discovery

Inability to reduce the impact of faulty changes
50%
Inability to track software licenses & hardware
61%
Lack of IT & business visibility into service quality
72%
High cost of help desk support due to faulty changes
22%
Inability to respond to audits (from an inventory perspective)
61%
Data Center Transformation projects, e.g. consolidation, virtualization, move to cloud etc.
67%
Other
28%

HP CMS enables us to federate multiple data sources

HP DDMA with uCMDB has given us the ability to federate multiple data sources to bring value to the business.

IT Manager, Large Enterprise Health Care Company

HP CMS enables increased visibility

The uCMDB (HP Software CMS) implementation has greatly increased our visilbity in to the infrastructure and services in our organization.

IT Professional, Fortune 500 Health Care Company

Case Study: Large Enterprise Professional Services Company

Introduction

This case study of a large enterprise professional services company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“With HP DDMA and UCMDB we are now able to track the many changes in hardware and software that were previously unknown.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Inability to track software licenses & hardware
    • Lack of IT & business visibility into service quality
    • Inability to respond to audits (from an inventory perspective)
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
  • Manages 1M – 5M configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Reduced in system outages/downtime
    • Improved reporting for faster auditing
  • Reduced OpEx by 10% – 20% with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 20% – 30% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • Improved visibility into the current IT environment
    • More accurate and effective change planning and impact analysis
    • Lowered risk associated with virtualization and cloud projects
    • Improved service delivery/service levels
    • Better alignment between business and IT
    • Better adherence to compliance initiatives such as Sarbanes-Oxley

Case Study: Small Business Telecommunications Services Company

Introduction

This case study of a small business telecommunications services company is based on a May 2011 survey of HP Configuration Management System customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP UCMDB and its federation capabilities have helped us improve our asset and change management processes.”

Challenges

  • Reported that the following were business and technology drivers to implement a Configuration Management Database (CMDB) and automated discovery:
    • Data center transformation projects (e.g. consolidation, virtualization, move to cloud)

Use Case

  • Discovered and tracked the components in their IT infrastructure in the following ways before deploying HP UCMDB/DDMA:
    • Manually, using spreadsheets
  • Manages 100,000+ configuration items in HP UCMDB.

Results

  • Saves 50+% time with HP DDMA automated discovery.
  • Avoided 10 – 25 outages using HP UCMDB within the last 12 months.
  • Observed the following key results after implementing HP UCMDB/DDMA:
    • Increased productivity due to eliminating manual data collection
    • Accelerated Data Center Consolidation/Transformation
    • Improved reporting for faster auditing
  • Reduced OpEx by 40% – 50% with their HP Configuration Management System.
  • Reduced the amount of time spent on producing audits by 30% – 40% by deploying HP UCMDB/DDMA.
  • Reported that the following were the most important benefits they realized with the deployment of HP UCMDB/DDMA:
    • More accurate and effective change planning and impact analysis
    • Lowered risk associated with virtualization and cloud projects

Tracking Before Deploying HP UCMDB/DDMA

Before deploying HP UCMDB/DDMA, how did you discover/track the components in your IT infrastructure?

Manually, using spreadsheets
78%
Via Change Advisory Board meetings
33%
Using a competitor’s discovery product
17%
We had no way to successfully track this information
6%
Other
44%


More to Explore



About MicroFocus Configuration Management System

In order to address federating multiple sources of configuration items (CI) and supplying accurate CI information to service desk and business service management tools, a Configuration Management System is needed.

  MicroFocus Website