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TechValidate Research on Micro Focus Business Service Automation

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micro Focus Business Service Automation. TechValidate stands behind the authenticity of all published data. Learn more »



199 Customers Surveyed

1,468 Data Points Collected

50 Published TechFacts

12 Published Charts

41 Published Case Studies



Selected Research Highlights


HP Datacenter automation solution improves operational efficiency

What were the business and technology drivers for automating your datacenter?

Automation is part of our cloud initiative
41%
Wanted to automate manual routine tasks associated with our servers, storage, and/or network
60%
Wanted to deploy a business-oriented, policy-driven automation solution
27%
Wanted to automate IT business processes using standards and best practices
56%
Wanted to become more agile at delivering services to our Line of Businesses (LOBs)
38%
Wanted to respond quickly to the App Dev teams who were rapidly introducing new apps
29%
Wanted to stay compliant with industry regulations and our company’s policies & procedures
38%
Other
12%

HP Storage Essentials supports performance management

HP Storage Essentials is assisting us with performance management on our storage platforms.

IT Architect, Large Enterprise Health Care Company

Case Study: Large Enterprise Retail Company

Introduction

This case study of a large enterprise retail company is based on a May 2012 survey of HP Business Service Automation customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“HP Datacenter Automation Solutions (HP Operations Orchestration & HP Server Automation) have allowed us to deliver a self-service automated private cloud for our e-commerce organization.”

Challenges

  • Business and technology drivers for automating datacenter:
    • Achieve automation (part of cloud initiative)
    • Automate manual routine tasks associated with our servers, storage, and/or network
    • Deploy a business-oriented, policy-driven automation solution
    • Automate IT business processes using standards and best practices
    • Become more agile at delivering services to Line of Businesses (LOBs)
    • Respond quickly to the App Dev teams who were rapidly introducing new apps
    • Stay compliant with industry regulations and company’s policies & procedures

Use Case

  • In the following place from an automation maturity cycle point of view:
    • Automated servers, network, or storage to replace routine manual tasks & free up resources
    • Automated IT processes across HP software & 3rd party products
    • Used automation to deliver a a self-service process
    • Used automation to deliver a fully functional private cloud
  • Would like to automate or are automating most critical processes with HP Software:
    • Provisioning, de-provisioning and management of servers
    • Provisioning, patching, or release management of databases or application servers
    • Enterprise-wide configuration updates to network devices
    • End-to-end provisioning of an application—starting at the server, storage, network to the database & middleware layer to the application itself
    • Automating application deployment from App Development to IT Operations to shorten the process
  • Keeps track of the following KPIs with the help of HP Software’s automation solutions:
    • Time to provision custom applications, database, servers, storage & network
    • Percent utilization (storage, server, virtual machine to server ratio)
    • Number or resources reclaimed

Results

  • Reduced the time spent on provisioning/configuring infrastructure (servers, network, storage, database, middleware), deploying patches/updates, and/or ensuring compliance by > 50% with their HP Datacenter Automation solution.
  • Reduced the time spent on discovering vulnerabilities and/or ensuring compliance by 1-25% with their HP Datacenter Automation solution.
  • Achieved the following results after implementing the HP Datacenter Automation solution:
    • Significant reduction in errors
    • We’re now better prepared to transition into a cloud environment
    • Service Level Agreements (SLAs) improved significantly
    • Resolution response times improved
    • Improved efficiency allowing resources to focus on more innovative projects
    • Improved response times to requests from LOBs
  • Improved their “first time right” metric for deploying changes & updates to their servers, databases, network devices or storage by > 75% with HP Datacenter Automation software.

Improvements observed after using HP BSA

Deploying BSA has helped us with cost reduction and improved availability of the systems and time to market.

IT Specialist, Medium Enterprise Telecommunications Equipment Company

Case Study: State & Local Government

Introduction

This case study of a state & local government is based on a June 2012 survey of HP Business Service Automation customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“HP Storage Essentials reduced time required to trouble shooting performance issues from 2 – 4 hours to max 1 hour.”

Challenges

  • Implemented HP Storage Essentials to address the following requirements:
    • Reduce time required for topology documentation and configuration monitoring
    • Deliver timely reports for compliance, showback, capacity, etc
    • Reduce time required for performance trouble shooting
    • Manage year-over-year growth in capacity and complexity with the same team size
    • Increase % of capacity utilization level

Use Case

  • Has 1000TB + storage capacity managed by Storage Essentials in their environment.
  • Meets storage efficiency metrics including the following with Storage Essentials:
    • Average capacity utilization
    • Performance trouble-shooting time

Results

  • Found the following Storage Essentials features were the most useful to their organization:
    • Optimizing storage in context of the application it supports
    • Optimizing storage in context of the volumes it supports
    • Optimizing virtual storage pools
    • Integration with Operations Orchestration software
    • Integration with Operations Manager software
    • Agentless architecture
    • Reporting and Dashboards
  • Reduced time spent on performance trouble shooting by 12 to 24 man-hours per month.
  • Reduced time time spent on asset tracking, asset inventory and asset details, topology documentation and configuration monitoring, and generating consolidated reports by 12 to 24 man-hours per month.
  • Decreased average capacity utilization levels by 0 to 20% with Storage Essentials via reclamation of wasted capacity and optimized provisioning.

HP Datacenter Automation solution improves operational efficiency

Which of the following are the most critical processes that you are automating or would like to automate leveraging HP Software?

Provisioning, de-provisioning and management of servers
58%
Provisioning, patching, or release management of databases or application servers
57%
Enforcement of security and compliance policies (across the infrastructure)Patching, maintenance and runbook remediation tasks
46%
Apply enterprise-wide configuration updates to network devices
39%
End-to-end provisioning of an application—starting at the server, storage, network to the database & middleware layer to the application itself
38%
Dynamically adjusting storage capacity up and down
24%
Automating application deployment from App Development to IT Operations to shorten the process
28%
Other
12%


More to Explore



About Micro Focus Business Service Automation

The MicroFocus Business Service Automation (BSA) portfolio is a suite of software that automates datacenter operations from the infrastructure to applications.