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TechValidate Research on Micro Focus Business Service Automation

These pages present data that TechValidate has sourced via direct research with verified customers and users of Micro Focus Business Service Automation. TechValidate stands behind the authenticity of all published data. Learn more »



199 Customers Surveyed

1,468 Data Points Collected

50 Published TechFacts

12 Published Charts

41 Published Case Studies



Selected Research Highlights


Case Study: Medium Enterprise Retail Company

Introduction

This case study of a medium enterprise retail company is based on a June 2012 survey of HP Business Service Automation customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Data extraction for topology mapping used to be a very long and tedious task for us. But with HP Storage Essentials we can update our topology maps and recreate them with hardly any labor investment.”

Challenges

  • Implemented HP Storage Essentials to address the following requirements:
    • Reduce time required for asset tracking, asset inventory and asset details
    • Reduce time required for topology documentation and configuration monitoring
    • Reduce time required for performance trouble shooting

Use Case

  • Has 100- 250TB storage capacity managed by Storage Essentials in their environment.
  • Meets storage efficiency metrics including the following with Storage Essentials:
    • Productivity or the amount of storage managed by a storage administrator
    • Average capacity utilization

Results

  • Found the following Storage Essentials features were the most useful to their organization:
    • Optimizing storage in context of the volumes it supports
    • Reporting and Dashboards
  • Reduced time spent on performance trouble shooting by 4 to 12 man-hours per month.
  • Reduced time time spent on asset tracking, asset inventory and asset details, topology documentation and configuration monitoring, and generating consolidated reports by 12 to 24 man-hours per month.
  • Decreased average capacity utilization levels by 20 to 40% with Storage Essentials via reclamation of wasted capacity and optimized provisioning.

HP BSA reduces errors, costs and response times while improving SLAs

What were the top 3 business results you observed after implementing the HP BSA solution?

Errors were minimized significantly
53%
Costs were reduced significantly
42%
Headcount ratios improved (Example: Servers: Administrators)
37%
Service Level Agreements (SLAs) improved significantly
11%
Resolution response times improved
42%
Resources were freed up and deployed to other important projects
42%
LOBs now include us in their strategy meetings
5%
Other
11%

HP BSA helps customers get organized and compliant with enterprise-wide deployments

Deploying HP BSA has helped our customers better organize their enterprise deployments of servers and network devices. It also provides an efficient method of both detecting and enforcing compliance standards.

Senior IT Architect, Federal Government

Case Study: Medium Enterprise Banking Company

Introduction

This case study of a medium enterprise banking company is based on a March 2012 survey of HP Business Service Automation customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“Our investment in HP Datacenter Automation has enhanced our technical skills and improved our response time.”

Challenges

  • Business and technology drivers for automating datacenter:
    • Achieve automation (part of cloud initiative)
    • Automate manual routine tasks associated with our servers, storage, and/or network
    • Deploy a business-oriented, policy-driven automation solution
    • Automate IT business processes using standards and best practices
    • Become more agile at delivering services to Line of Businesses (LOBs)
    • Respond quickly to the App Dev teams who were rapidly introducing new apps
    • Stay compliant with industry regulations and company’s policies & procedures

Use Case

  • In the following place from an automation maturity cycle point of view:
    • Standardized on best practices & industry standards
    • Automated servers, network, or storage to replace routine manual tasks & free up resources
    • Automated IT processes across production environments and Help Desk
    • Used automation to deliver a a self-service process
  • Would like to automate or are automating most critical processes with HP Software:
    • Provisioning, de-provisioning and management of servers
    • Enforcement of security and compliance policies (across the infrastructure)Patching, maintenance and runbook remediation tasks
    • Enterprise-wide configuration updates to network devices
    • End-to-end provisioning of an application—starting at the server, storage, network to the database & middleware layer to the application itself
    • Adjusting storage capacity up and down dynamically
    • Automating application deployment from App Development to IT Operations to shorten the process
  • Keeps track of the following KPIs with the help of HP Software’s automation solutions:
    • Time to resolve incidents & alerts
    • Time to identify bottlenecks, and to implement changes
    • Time to provision custom applications, database, servers, storage & network
    • Percent utilization (storage, server, virtual machine to server ratio)
    • Number or resources reclaimed
    • Headcount ratios (servers: admin, dbases:admin, network device:admin, storage capacity: admin)

Results

  • Reduced the time spent on provisioning/configuring infrastructure (servers, network, storage, database, middleware), deploying patches/updates, and/or ensuring compliance by > 50% with their HP Datacenter Automation solution.
  • Reduced the time spent on discovering vulnerabilities and/or ensuring compliance by > 50% with their HP Datacenter Automation solution.
  • Achieved the following results after implementing the HP Datacenter Automation solution:
    • Significant reduction in errors
    • Headcount ratios improved (Example: Servers: Administrators)
    • Service Level Agreements (SLAs) improved significantly
    • Resolution response times improved
    • Improved efficiency allowing resources to focus on more innovative projects
    • Improved response times to requests from LOBs
    • LOBs can now map IT services to their requirements
  • Improved their “first time right” metric for deploying changes & updates to their servers, databases, network devices or storage by 40% – 50% with HP Datacenter Automation software.

HP Storage Essentials features that users love

Which of the following features in Storage Essentials are the most valuable to you?

Optimizing storage in context of the application it supports
28%
Optimizing storage in context of the volumes it supports
34%
Optimizing virtual storage pools
26%
Integration with Server Automation software
14%
Integration with Operations Orchestration software
12%
Integration with Operations Manager software
14%
Integration with Universal CMDB software
14%
Agentless architecture
29%
Reporting and Dashboards
69%
Other
24%

HP Datacenter Automation solutions accelerated our delivery of private cloud

HP Datacenter Automation Solutions (HP Operations Orchestration & HP Server Automation) have allowed us to deliver a self-service automated private cloud for our e-commerce organization

IT Architect, Large Enterprise Retail Company



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About Micro Focus Business Service Automation

The MicroFocus Business Service Automation (BSA) portfolio is a suite of software that automates datacenter operations from the infrastructure to applications.