TechValidate Research on Headspace

Headspace for Work (H4W) Case Study

Paysafe & Headspace for Work


This case study of Paysafe is based on a November 2020 survey of Headspace for Work (H4W) customers by TechValidate, a 3rd-party research service.

“It has opened up an environment of honest and open discussion about mental health. Employees feel supported through the app.”

“It has a lot of content which is always being updated. I have had a lot of employees tell me how great they find it, and this is proven by the large takeup and engagement we have with H4W internally.”


The business challenges that led Paysafe to explore new employee mental health solutions included:

  • Survey data showing high employee stress or anxiety
  • Employees struggling with productivity in new WFH environment

Paysafe also evaluated Unmind, a local UK-based workplace mental health platform, before choosing Headspace.

Choosing Headspace

Paysafe cites several key attributes and features that ultimately led them to select Headspace for Work:

  • The excellent support and materials for promoting Headspace
  • Extreme ease of implementation
  • Headspace’s broad appeal among their employees
  • A global presence for their global business


Paysafe has experienced the following benefits as an organization since using Headspace for Work:

  • Improved employee engagement
  • Improved employer brand and talent acquisition
  • Lowered stress, anxiety, and burnout among employees

Promotional assets that Headspace provides and Headspace-led webinars have been main drivers of employee adoption of Headspace within Paysafe.

Paysafe says Headspace for Work has also helped their organization adjust to changes since COVID-19 by:

  • Helping both leadership and employees talk more openly about their mental health
  • Helping employees with stress, anxiety, resilience, and sleep
  • Helping employees with productivity through the transition to WFH

Katie Horn, Corporate Responsibility Programmes Manager, says that the benefits of Headspace for Work far outweigh the costs, and that
Headspace is among the most widely adopted benefits at their organization

Horn also says that Headspace for Work is the most valuable employee well-being investment Paysafe has made in light of COVID-19.

Compared to competitive solutions, Paysafe ranks Headspace for Work as having superior:

  • Professional Services and Support: superior
  • Ease of use
  • Employee adoption
  • Impact on employee wellbeing
  • Impact on employee acquisition & retention

About This Data

This data was sourced directly from verified users of Headspace by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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