TechValidate Research on Headspace

5 Case Studies


Headspace for Work Case Study

Verizon pledges to enable staff to ‘Be kind to their minds’ with Headspace

Introduction

This case study of Verizon Communications is based on an April 2021 survey of Headspace for Work customers by TechValidate, a 3rd-party research service.

Since taking the Headspace pledge for World Mental Health Day…

“Mental health issues have been more accepted among members of the staff.”

“We’ve encourage staff to join regular Headspace meditation sessions.”

Challenges

The main challenge that Verizon faced prior to working with Headspace was identifying the key mental health needs of their unique population.

Results

Verizon has experienced two key positive impacts from working with Headspace and taking the World Mental Health Day Pledge:

  • Leadership is more inspired to speak openly about mental health
  • A valuable boost for their employer brand

Verizon also notes that the educational materials Headspace shared for World Mental Health Day were helpful to them and their team. They “look forward to renewing their commitment to the World Mental Health Day pledge next year.”

Headspace for Work (H4W) Case Study

Medium Enterprise Retail Company

Introduction

This case study of a medium enterprise retail company is based on an October 2020 survey of Headspace for Work (H4W) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“It has been such a valuable resource to many in the business, and a unique offering we have for our employees to go above and beyond in the Mental Wellness space.”

Challenges

The business challenges that led this partner to explore new employee mental health solutions included:

  • Experienced the following challenge prior to using H4W:
  • Survey data showing high employee stress or anxiety

Use Case

This partner cites two key attributes that ultimately led them to select Headspace for Work:

*Extremely easy implementation
*Broad appeal among their employees

Results

The organization reports that Headspace for Work has led to lower stress, anxiety, and burnout among employees.

They also state that Headspace is the most valuable employee well-being investment their organization has made during COVID-19

In comparison with other competitive solutions they have tried, they rank Headspace as having superior ease of use and a
superior ability to improve employee wellbeing.

Key drivers of employee adoption at their organization have been:

*The scientific evidence behind Headspace
*The Headspace brand
*The Headspace community, such as mindfulness groups and digital channels

Headspace has helped their organization adjust to changes since COVID-19 by:
*Helping both leadership and employees talk more openly about their mental health
*Helping employees with stress, anxiety, and resilience
*Helping employees with productivity and the transition to WFH
*Supporting working parents and their children

Headspace for Work (H4W) Case Study

Non Profit

Introduction

This case study of a non-profit is based on an October 2020 survey of Headspace for Work (H4W) customers by TechValidate, a 3rd-party research service. The profiled organization asked to have their name blinded to protect their confidentiality.

“Personally, I gain a lot of benefit from Headspace.”

“It’s enabled conversations about mindfulness.”

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select Headspace for Work (H4W):

  • Experienced the following challenges prior to using H4W:
    • High volumes of healthcare or disability claims related to mental health
    • Survey data showing high employee stress or anxiety

Use Case

The key features and functionalities of Headspace for Work (H4W) that the surveyed organization uses:

  • Most valuable features/attributes of H4W:
    • The extreme ease of implementation
    • The broad appeal among their employees
  • Key driver of employee adoption of H4W at their organization:
    • The scientific evidence behind Headspace

Results

The surveyed organization achieved the following results with Headspace for Work (H4W):

  • Experienced the following benefits since using H4W:
    • Improved employer brand and talent acquisition
  • Agrees with the following statements:
    • The benefits of H4W far outweigh the cost
    • H4W is among the most widely adopted benefits at their organization
  • Rates H4W on the following compared to competitive solutions:
    • Professional Services and Support: worse
    • Ease of use: better
    • Employee adoption: superior
    • Ability to improve employee wellbeing: better
    • Impact on employee acquisition & rentention: worse

Headspace for Work (H4W) Case Study

S&P 500 Healthcare Company

Introduction

This case study of an S&P 500 healthcare company is based on a November 2020 survey of Headspace for Work (H4W) customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

“H4W has brought good information and tools for our employees’ wellbeing.”

“Great content and easy to use.”

“Simple and stress-free.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Headspace for Work (H4W):

  • Experienced the following challenges prior to using H4W:
    • Survey data showing high employee stress or anxiety
    • Employees struggling with productivity in new WFH environment

Use Case

The key features and functionalities of Headspace for Work (H4W) that the surveyed company uses:

  • Most valuable features/attributes of H4W:
    • The excellent support and materials for promoting H4W
    • The extreme ease of implementation
    • The broad appeal among their employees
    • Employer-specific products (Admin Portal, Resource Toolkit, Engagement Reports)
  • Key drivers of employee adoption of H4W at their organization:
    • The Headspace community (e.g. mindfulness groups, Slack channels)
    • Used Headspace as a pilot program for their Mfg EEs
  • H4W helped their organization adjust to changes since COVID-19 by:
    • Helping both leadership and employees talk more openly about their mental health
    • Helping employees with stress, anxiety, and resilience
    • Helping employees get better sleep
    • Helping employees with productivity and the transition to WFH
    • Community building
    • Supporting working parents and their children

Results

The surveyed company achieved the following results with Headspace for Work (H4W):

  • Experienced the following benefits since using H4W:
    • Improved employee engagement
    • Lowered stress, anxiety, and burnout among employees
  • Agrees with the following statements:
    • The benefits of H4W far outweigh the cost
    • H4W is among the most widely adopted benefits at their organization
  • Rates H4W on the following compared to competitive solutions:
    • Professional Services and Support: best in class
    • Ease of use: best in class
    • Employee adoption: superior
    • Ability to improve employee wellbeing: best in class
    • Impact on employee acquisition & rentention: better

Headspace for Work (H4W) Case Study

Paysafe & Headspace for Work

Introduction

This case study of Paysafe is based on a November 2020 survey of Headspace for Work (H4W) customers by TechValidate, a 3rd-party research service.

“It has opened up an environment of honest and open discussion about mental health. Employees feel supported through the app.”

“It has a lot of content which is always being updated. I have had a lot of employees tell me how great they find it, and this is proven by the large takeup and engagement we have with H4W internally.”

Challenges

The business challenges that led Paysafe to explore new employee mental health solutions included:

  • Survey data showing high employee stress or anxiety
  • Employees struggling with productivity in new WFH environment

Paysafe also evaluated Unmind, a local UK-based workplace mental health platform, before choosing Headspace.

Choosing Headspace

Paysafe cites several key attributes and features that ultimately led them to select Headspace for Work:

  • The excellent support and materials for promoting Headspace
  • Extreme ease of implementation
  • Headspace’s broad appeal among their employees
  • A global presence for their global business

Results

Paysafe has experienced the following benefits as an organization since using Headspace for Work:

  • Improved employee engagement
  • Improved employer brand and talent acquisition
  • Lowered stress, anxiety, and burnout among employees

Promotional assets that Headspace provides and Headspace-led webinars have been main drivers of employee adoption of Headspace within Paysafe.

Paysafe says Headspace for Work has also helped their organization adjust to changes since COVID-19 by:

  • Helping both leadership and employees talk more openly about their mental health
  • Helping employees with stress, anxiety, resilience, and sleep
  • Helping employees with productivity through the transition to WFH

Katie Horn, Corporate Responsibility Programmes Manager, says that the benefits of Headspace for Work far outweigh the costs, and that
Headspace is among the most widely adopted benefits at their organization

Horn also says that Headspace for Work is the most valuable employee well-being investment Paysafe has made in light of COVID-19.

Compared to competitive solutions, Paysafe ranks Headspace for Work as having superior:

  • Professional Services and Support: superior
  • Ease of use
  • Employee adoption
  • Impact on employee wellbeing
  • Impact on employee acquisition & retention



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