TechValidate Research on TestRail

TestRail Case Study

Creative Mobile Technologies


This case study of Creative Mobile Technologies is based on a July 2017 survey of TestRail customers by TechValidate, a 3rd-party research service.

“The initial test ‘solution’ had great risks of not catching issues before being deployed. Now we test every piece of functionality, adding new test points as issues are found, and going back in time should questions arise about when an issue was found, noted as still an issue, fixed and still fixed.”


The business challenges that led the profiled company to evaluate and ultimately select TestRail:

  • Top pain points as a Tester:
    • Testing the product/project/people/process to identify risks and issues (bugs)
    • Communicating what has been identified, in the right way, to the right person, at the right time so it gets the necessary attention
    • Learning about the product/project/domain to better identify and contextualize risks/issues and how best to communicate them
  • Top challenges that require Test Management:
    • Deployment and the idea that progressing through various environments with associated (possibly automated) testing will increase confidence that the product can be deployed successfully and will work properly in a production situation
    • Maintenance and reproduction/documentation/communication of customer support issues, production telemetry, and testing

Use Case

The key features and functionalities of TestRail that the surveyed company uses:

  • Has 2-20 Testers on their team.
  • Used the following test management tools prior to TestRail:
    • None
  • Integrated the following tools with TestRail:
    • JIRA


The surveyed company achieved the following results with TestRail:

  • Realized the following benefits with TestRail:
    • Increased efficiency
    • Improved flexibility due to ease of use
    • Enjoyed the user and team friendly User Interface (UI)
    • Improved productivity because it was easy to train users
    • Being able to track the progress of our solutions

About This Data

This data was sourced directly from verified users of TestRail by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

More Research on TestRail