TechValidate Research on TestRail

TestRail Case Study

Medium Enterprise Computer Software Company


This case study of a medium enterprise computer software company is based on a June 2019 survey of TestRail customers by TechValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality.

TestRail’s reporting, test organization, effort forecasting and test plan/runs creation is amazing. It makes the whole manual test reporting process a lot easier.


The business challenges that led the profiled company to evaluate and ultimately select TestRail:

  • Said the following are their top software testing pain points:
    • Reporting and tracking defects from discovery to resolution
    • Managing the test environment including data, scripts, automation code, etc.
    • Learning about the application under test
    • Collaborating with other team members: testers, developers, product owners, etc.

Use Case

The key features and functionalities of TestRail that the surveyed company uses:

  • Has 41-60 Testers on their team.
  • Used TestLink prior to using TestRail by Gurock.
  • Integrated TestRail by Gurock with the following issue tracking tools:
    • JIRA
  • Using the following as test automation tools:
    • Java-based in-house developed framework


The surveyed company achieved the following results with TestRail:

  • Seen a 10% – 20% (save 3 – 6 hours per week) increase in productivity since adopting TestRail by Gurock.
  • TestRail by Gurock helped solve the top challenges of:
    • Documenting test cases and plans
    • Tracking the progress of test runs
    • Managing exploratory testing sessions
    • Accurately estimating the time remaining in a test cycle
    • Balancing the testing team’s workload
    • Producing useful testing reports
    • Analyzing testing trends over time
  • Realized the following benefits with TestRail:
    • Increased efficiency
    • Improved flexibility due to ease of use
    • Enjoyed the user and team-friendly User Interface (UI)
    • Improved productivity because it was easy to train users

About This Data

This data was sourced directly from verified users of TestRail by TechValidate.

TechValidate verifies the identity and organizational affiliation of all participants that contribute to published research data. When research participants so desire, we also guarantee their anonymity so that they may share information honestly and freely.

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