TechValidate Research on GreatAmerica Financial Services

Introduction

This case study of R&K Technologies, Inc. is based on a February 2018 survey of GreatAmerica Financial Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led R&K Technologies, Inc. to evaluate and ultimately select a bundled program with GreatAmerica Financial Services:

• Customer confusion around invoices
• Suffering margins
• Time-consuming billing and invoicing
• Billing and invoicing errors
• Time-consuming invoice reconciliation
• Difficulties with the time and energy consumed collecting on accounts

Use Case

The key features and functionalities of GreatAmerica Financial Services that the surveyed company uses:

*System Integration with E-automate
*A bundled approach with their finance source billing the base maintenance, plus overages.

Results

R&K Technologies, Inc. realized the following benefits after bundling hardware, services, and supplies through GreatAmerica Financial Services:

• Increased customer retention/protection
• Reduced administrative expense
• Retained more sales staff
• Increased cash flow
• Increased margins
• Growth in the enterprise value of their business
• Differentiation in their market
• Increased customer satisfaction
• Over 30% growth in margins after adopting bundling
• Over 30% growth in revenue after adopting bundling
• Bundling saved them 11-15 hours/week
• Retaining 96%-100% of customer base

Introduction

This case study of Land and Lake Surveying is based on a September 2016 survey of GreatAmerica Financial Services customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GreatAmerica Financial Services:

• Reasons why they choose to finance their purchases when acquiring equipment and technology:
  • Be able to purchase more equipment and technology
  • Lower monthly payments and rate

Use Case

The key features and functionalities of GreatAmerica Financial Services that the surveyed company uses:

• Rates the following aspects of financing based on level of importance:
  • Length of term: important
  • Lowest monthly payment: very important
  • Ease of process: important
  • Rate: very important
  • Flexible payment options: important
  • Ability to bundle equipment and services: important
  • Customer service: very important
• Rates their level of preference for the following methods of payment when acquiring equipment and technology:
  • Cash: preferred
  • An independent finance company: most preferred
  • Bank/loan-line of credit: least preferred
  • OEM/manufacturer finance program: preferred
  • Credit card: preferred
• Their preferred length of term when financing equipment and technology is 36 months.
• They expect their vendor to offer a finance option and/or monthly payment plan.

Results

The surveyed company achieved the following results with GreatAmerica Financial Services:

• Reason why they chose to finance with GreatAmerica:
  • Their vendor presented the option