TechValidate Research on GrayKey

15 Charts


GrayKey Customer Research

How quickly are you able to extract critical evidence or data using GrayKey for Android specifically?

<15 minutes: 0%
15 minutes - 1 hour: 14%
1-2 hours: 27%
2-5 hours: 20%
Same day: 30%
Over 24 hours: 9%

GrayKey Customer Research

How long on average does it take for GrayKey to gain initial access and begin extracting data per iOS device?

<15 minutes: 5%
15 minutes to 1 hour: 41%
1-2 hours: 29%
2-5 hours: 12%
Same day: 7%
Over 24 hours: 5%

GrayKey Customer Research

What data types do you most frequently review in a typical investigation?

Always Very Frequently Sometimes Infrequently Never

Text messages
Images
Videos
Contacts
Location History
Email
Call logs
Encrypted applications
3rd party applications

GrayKey Customer Research

How quickly are you able to extract critical evidence or data using GrayKey for Android specifically?

<15 minutes
0%
15 minutes - 1 hour
13%
1-2 hours
27%
2-5 hours
20%
Same day
30%
Over 24 hours
9%

GrayKey Customer Research

What aspect of Grayshift’s customer support do you value most when compared to support received from other mobile forensic technology companies?

Timely and purposeful responses to support questions
52%
Direct interaction with GrayKey knowledge experts through customer forums/chat
30%
Customized interactions, based off individual situations, with support team
7%
Access to training
4%
Dedicated Customer Success Management team
3%
Other
4%

GrayKey Customer Research

What challenges are limiting you from using GrayKey for Android devices?

Price / Budget
63%
Using another tool for Android support
45%
Lack of device support
38%
Capability
14%
Other
11%

GrayKey Customer Research

When a major iOS software update is released, how long does it typically take for other mobile forensic tools (NOT including GrayKey) to support that new iOS release?

< 3 weeks
15%
1 - 3 months
35%
3 - 6 months
24%
6 months - year
14%
> 1 year
4%
No support provided
9%

GrayKey Customer Research

GrayKey is my primary tool for access and extraction for obtaining critical evidence.

Strongly Agree: 43%
Agree: 34%
Somewhat Agree: 20%
Do not agree: 3%

GrayKey Customer Research

What data types do you most frequently review in a typical investigation?

Always Very Frequently Sometimes Infrequently Never
Text messages

78%

19%

2%

1%

0%

Images

72%

25%

3%

0%

0%

Videos

63%

28%

8%

1%

0%

Contacts

51%

31%

17%

1%

0%

Location History

43%

36%

19%

2%

0%

Email

31%

24%

33%

12%

0%

Call logs

54%

31%

13%

2%

0%

Encrypted applications

30%

33%

29%

7%

1%

3rd party applications

43%

38%

16%

3%

0%

GrayKey Customer Research

How would you rate GrayKey’s performance on data access and extraction when compared to Cellebrite Premium?

Best in class: 25%
Significantly better: 33%
Better: 26%
Slightly better: 11%
Worse: 6%

GrayKey Customer Research

What was your main reason for selecting GrayKey by Grayshift?

Provides access to the full file system
78%
Ability to access and extract data within hours
77%
Ease of Use
63%
Device support
58%
Maintains chain of custody
20%
Ability to access and extract data on-scene
11%
Other
8%

GrayKey Customer Research

How GrayKey Can Impact Investigations

What kinds of cases are you using GrayKey to assist?

Narcotics
86%
Homicide
80%
Child Sexual Abuse Materials (CSAM)
78%
Fraud
77%
Sexual assualt
77%
Human trafficking
68%
Other
25%

GrayKey Customer Research

Accelerate Your Investigations

How long on average does it take for GrayKey to gain initial access and begin extracting data per iOS device?

<15 minutes: 5%
15 minutes to 1 hour: 41%
1-2 hours: 29%
2-5 hours: 12%
Same day: 7%

GrayKey Customer Research

Why did you select GrayKey by Grayshift?

Ability to access and extract iOS devices WITHIN HOURS
90%
Ability to access and extract iOS device ON-SCENE
12%
Ease of Use
55%
Customer Support
30%
Referral
11%
Integration (please specify technology in the other field)
9%
Other
15%

GrayKey Customer Research

Please rate Grayshift in the following areas compared to other vendors you’ve used or evaluated.

Best in Class Significantly Better Better Slightly Better Worse

Performance
Reliability
Ease of Use
On-boarding
Customer Support



More Research on GrayKey