GrayKey Customer Research
How quickly are you able to extract critical evidence or data using GrayKey for Android specifically?
<15 minutes: 0%
15 minutes - 1 hour: 14%
1-2 hours: 27%
2-5 hours: 20%
Same day: 30%
Over 24 hours: 9%
GrayKey Customer Research
What aspect of Grayshift’s customer support do you value most when compared to support received from other mobile forensic technology companies?
| Timely and purposeful responses to support questions |
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| Direct interaction with GrayKey knowledge experts through customer forums/chat |
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| Customized interactions, based off individual situations, with support team |
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| Access to training |
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| Dedicated Customer Success Management team |
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| Other |
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GrayKey Customer Research
What data types do you most frequently review in a typical investigation?
| Always | Very Frequently | Sometimes | Infrequently | Never | |
|---|---|---|---|---|---|
| Text messages |
78% |
19% |
2% |
1% |
0% |
| Images |
72% |
25% |
3% |
0% |
0% |
| Videos |
63% |
28% |
8% |
1% |
0% |
| Contacts |
51% |
31% |
17% |
1% |
0% |
| Location History |
43% |
36% |
19% |
2% |
0% |
|
31% |
24% |
33% |
12% |
0% |
|
| Call logs |
54% |
31% |
13% |
2% |
0% |
| Encrypted applications |
30% |
33% |
29% |
7% |
1% |
| 3rd party applications |
43% |
38% |
16% |
3% |
0% |
Always