TechValidate Research on GrayKey

These pages present data that TechValidate has sourced via direct research with verified customers and users of GrayKey. TechValidate stands behind the authenticity of all published data. Learn more »

1,791 Customers Surveyed

17,865 Data Points Collected

119 Published TechFacts

15 Published Charts

1 Published Case Study

Selected Research Highlights

GrayKey Customer Fact

In a recent survey, the BCI Cyber Crime Unit indicated that GrayKey enables them to obtain initial access and begin extracting data from an iOS device between 15 minutes and one hour.

GrayKey Customer Satisfaction Rating

When Speed and Access Are Essential

A federal government GrayKey user would be very likely to recommend GrayKey for this reason:

GrayKey is an excellent tool which is easy to use for extracting data from iOS and Android devices.

GrayKey Case Study

Kansas City, Kansas Police Department


This case study of Kansas City Kansas PD is based on a November 2020 survey of GrayKey customers by TechValidate, a 3rd-party research service.

“It’s a game changer for us. I used to hate seeing iPhones come into the lab.”

“GrayKey has reduced our backlog of iOS devices by 100%.”


The business challenges that led Kansas City PD to evaluate and ultimately select GrayKey:

  • Ability to access and extract iOS devices WITHIN HOURS
  • Ease of Use
  • Customer Support

Use Case

Kansas City PD uses GrayKey to access and extract data from 6-10 iOS devices each week. On average it takes GrayKey only 1-2 hours to gain initial access and begin extraction data per iOS device.

Kansas City PD uses GrayKey to assists

  • Narcotics
  • Sexual assualt
  • Homicide
  • Fraud
  • All violent crimes


Kansas City PD achieved a 99% success rate for extracting meaningful evidence from an iOS device using GrayKey.

Compared to other vendors in digital forensics, Kansas City PD rated Grayshift on the following:

  • Performance: Best in Class
  • Reliability: Best in Class
  • Ease of Use: Best in Class
  • On-boarding: Best in Class
  • Customer Support: Best in Class

GrayKey Customer Research

Accelerate Your Investigations

How long on average does it take for GrayKey to gain initial access and begin extracting data per iOS device?

<15 minutes: 5%
15 minutes to 1 hour: 41%
1-2 hours: 29%
2-5 hours: 12%
Same day: 7%

GrayKey Customer Research

When a major iOS software update is released, how long does it typically take for other mobile forensic tools (NOT including GrayKey) to support that new iOS release?

< 3 weeks
1 - 3 months
3 - 6 months
6 months - year
> 1 year
No support provided

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