TechValidate Research on GrayKey

These pages present data that TechValidate has sourced via direct research with verified customers and users of GrayKey. TechValidate stands behind the authenticity of all published data. Learn more »



2,034 Customers Surveyed

20,164 Data Points Collected

143 Published TechFacts

15 Published Charts

1 Published Case Study



Selected Research Highlights


GrayKey Customer Research

How would you rate GrayKey’s performance on data access and extraction when compared to Cellebrite Premium?

Best in class: 25%
Significantly better: 33%
Better: 26%
Slightly better: 11%
Worse: 6%

GrayKey Customer Research

What challenges are limiting you from using GrayKey for Android devices?

Price / Budget
63%
Using another tool for Android support
45%
Lack of device support
38%
Capability
14%
Other
11%

GrayKey Customer Satisfaction Rating

Ease of Use Far Exceeds Competitors

Justin Fiebelkorn, a Detective at winnipeg.ca, would be very likely to recommend GrayKey for this reason:

The ease of use, user interface, and customer support are far exceeding their competitors.

GrayKey Customer Satisfaction Rating

Obtain More Data

A Digital Forensics Investigator at a state & local government would be very likely to recommend GrayKey for this reason:

It’s an outstanding tool that has saved many investigations due to its ability to obtain data that no other tool can.

GrayKey Case Study

Kansas City, Kansas Police Department

Introduction

This case study of Kansas City Kansas PD is based on a November 2020 survey of GrayKey customers by TechValidate, a 3rd-party research service.

“It’s a game changer for us. I used to hate seeing iPhones come into the lab.”

“GrayKey has reduced our backlog of iOS devices by 100%.”

Challenges

The business challenges that led Kansas City PD to evaluate and ultimately select GrayKey:

  • Ability to access and extract iOS devices WITHIN HOURS
  • Ease of Use
  • Customer Support

Use Case

Kansas City PD uses GrayKey to access and extract data from 6-10 iOS devices each week. On average it takes GrayKey only 1-2 hours to gain initial access and begin extraction data per iOS device.

Kansas City PD uses GrayKey to assists

  • Narcotics
  • Sexual assualt
  • Homicide
  • Fraud
  • All violent crimes

Results

Kansas City PD achieved a 99% success rate for extracting meaningful evidence from an iOS device using GrayKey.

Compared to other vendors in digital forensics, Kansas City PD rated Grayshift on the following:

  • Performance: Best in Class
  • Reliability: Best in Class
  • Ease of Use: Best in Class
  • On-boarding: Best in Class
  • Customer Support: Best in Class


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