TechValidate Research on GrayKey

These pages present data that TechValidate has sourced via direct research with verified customers and users of GrayKey. TechValidate stands behind the authenticity of all published data. Learn more »



2,034 Customers Surveyed

20,164 Data Points Collected

143 Published TechFacts

15 Published Charts

1 Published Case Study



Selected Research Highlights


GrayKey Case Study

Kansas City, Kansas Police Department

Introduction

This case study of Kansas City Kansas PD is based on a November 2020 survey of GrayKey customers by TechValidate, a 3rd-party research service.

“It’s a game changer for us. I used to hate seeing iPhones come into the lab.”

“GrayKey has reduced our backlog of iOS devices by 100%.”

Challenges

The business challenges that led Kansas City PD to evaluate and ultimately select GrayKey:

  • Ability to access and extract iOS devices WITHIN HOURS
  • Ease of Use
  • Customer Support

Use Case

Kansas City PD uses GrayKey to access and extract data from 6-10 iOS devices each week. On average it takes GrayKey only 1-2 hours to gain initial access and begin extraction data per iOS device.

Kansas City PD uses GrayKey to assists

  • Narcotics
  • Sexual assualt
  • Homicide
  • Fraud
  • All violent crimes

Results

Kansas City PD achieved a 99% success rate for extracting meaningful evidence from an iOS device using GrayKey.

Compared to other vendors in digital forensics, Kansas City PD rated Grayshift on the following:

  • Performance: Best in Class
  • Reliability: Best in Class
  • Ease of Use: Best in Class
  • On-boarding: Best in Class
  • Customer Support: Best in Class

GrayKey Customer Research

How long on average does it take for GrayKey to gain initial access and begin extracting data per iOS device?

<15 minutes: 5%
15 minutes to 1 hour: 41%
1-2 hours: 29%
2-5 hours: 12%
Same day: 7%
Over 24 hours: 5%

GrayKey Customer Statistic

Video Artifacts

90% of surveyed GrayKey users said they very frequently review videos in a typical investigation.

90%

GrayKey Customer Statistic

GrayKey for Android

91% of surveyed GrayKey users are able to extract critical evidence or data within the same day when using GrayKey for Android specifically.

91%

GrayKey Customer Research

Why did you select GrayKey by Grayshift?

Ability to access and extract iOS devices WITHIN HOURS
90%
Ability to access and extract iOS device ON-SCENE
12%
Ease of Use
55%
Customer Support
30%
Referral
11%
Integration (please specify technology in the other field)
9%
Other
15%


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