TechValidate Research on GoToMeeting

These pages present data that TechValidate has sourced via direct research with verified customers and users of GoToMeeting. TechValidate stands behind the authenticity of all published data. Learn more »



710 Customers Surveyed

5,353 Data Points Collected

229 Published TechFacts

20 Published Charts

43 Published Case Studies



Featured Research Collections for GoToMeeting

Curated collections and slideshows of TechValidate research data on GoToMeeting.



Selected Research Highlights


GoToMeeting Customer Research

Which of the following business problems did you have with previous web conferencing solutions?

It was unreliable
52%
It was confusing or difficult to use
37%
It was difficult to meet with people outside our organization
28%
It didn’t have the features we needed
24%
It was expensive
22%
It had security or firewall issues
11%
It was unprofessional
8%
The rollout and provisioning were confusing
4%

GoToMeeting Customer Research

How does GoToMeeting compare to the competition in these areas?

Significantly better Much better Better Not better
Ease of use/reliability

37%

28%

24%

11%

Onboarding and training

22%

33%

31%

14%

Professional meetings

32%

34%

25%

9%

Audio options/flexibility

31%

32%

24%

13%

Video quality

24%

30%

30%

16%

GoToMeeting Case Study

Bayview Asset Management

Introduction

This case study of Bayview Asset Management is based on a May 2018 survey of GoToMeeting customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoToMeeting:

  • Experienced the following issues with previous web conferencing solutions:
    • Cost issues
  • Previously used or evaluated the following tools before purchasing GoToMeeting:
    • Skype for Business/Microsoft Teams

Use Case

The key features and functionalities of GoToMeeting that the surveyed company uses:

  • Describes the way they use GoToMeeting:
    • Exclusively use GoToMeeting
  • Prefers the GoToMeeting audio solution because:
    • It gives them flexibility
    • They can use Call Me to join meetings quickly, from anywhere
    • They have reduced audio costs
  • Values GoToMeeting because:
    • It is secure and reliable
    • They know they can trust it
    • It is a professional, business-grade solution
    • It is an industry leader
    • It is a globally recognized brand
    • It’s a solution that they can use and recommend with confidence

Results

The surveyed company achieved the following results with GoToMeeting:

  • Rated how GoToMeeting compares to the competition in the following areas:
    • Ease of use/reliability: Significantly better
    • Onboarding and training: Significantly better
    • Professional meetings: Significantly better
    • Audio options/flexibility: Significantly better
    • Video quality: Significantly better
  • Rated how strongly they agree with the following statements:
    • GoToMeeting helps them get work done: Strongly agree
    • They trust GoToMeeting to help them reach their goals: Strongly agree
    • They consider GoToMeeting a business partner: Strongly agree
    • GoToMeeting has helped them grow their business: Strongly agree
    • GoToMeeting is the one tool they never have to worry about: Strongly agree
  • Experienced the following since implementing GoToMeeting:
    • They implemented the solution quickly
    • They reduced their audio fees

GoToMeeting Customer Statistic

91% of surveyed Health Care users agree that GoToMeeting’s professional meetings are better than the competition.

GoToMeeting Customer Statistic

59% of surveyed users who evaluated WebEx Meetings/Spark, Skype for Business/Microsoft Teams or Zoom before purchasing GoToMeeting agree they implemented the GoToMeeting solution quickly.

GoToMeeting Case Study

Florida State University

Introduction

This case study of Florida State University is based on a May 2018 survey of GoToMeeting customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled organization to evaluate and ultimately select GoToMeeting:

  • Experienced the following issues with previous web conferencing solutions:
    • Difficulty meeting with people outside their organization
    • Difficulty and confusion in using
  • Previously used or evaluated the following tools before purchasing GoToMeeting:
    • WebEx Meetings/Spark
    • Skype for Business/Microsoft Teams

Use Case

The key features and functionalities of GoToMeeting that the surveyed organization uses:

  • Describes the way they use GoToMeeting:
    • Couldn’t run their business without GoToMeeting
    • Use GoToMeeting often, it is a trusted tool
  • Prefers the GoToMeeting audio solution because:
    • They can offer toll and toll-free audio options
    • They can add integrated audio to GoToMeeting
  • Rated how GoToMeeting compares to the competition in the following areas:
    • Ease of use/reliability: Significantly better
    • Onboarding and training: Significantly better
    • Professional meetings: Significantly better
    • Audio options/flexibility: Significantly better
    • Video quality: Better

Results

The surveyed organization achieved the following results with GoToMeeting:

  • Values GoToMeeting because:
    • It is secure and reliable
    • They know they can trust it
    • It is a professional, business-grade solution
    • It is an industry leader
    • It is a globally recognized brand
    • It’s a solution that they can use and recommend with confidence
  • Rated how strongly they agree with the following statements:
    • GoToMeeting helps them get work done: Strongly agree
    • They trust GoToMeeting to help them reach their goals: Strongly agree
    • They consider GoToMeeting a business partner: Agree
    • GoToMeeting has helped them grow their business: strongly Agree
    • GoToMeeting is the one tool they never have to worry about: Strongly agree
  • Experienced the following since implementing GoToMeeting:
    • They implemented the solution quickly
    • They increased productivity


More to Explore



About GoToMeeting

GoToMeeting enables HD video and web conferencing and screen sharing so that people can connect quickly and professionally whether across town or across the globe. GoToMeeting is part of the LogMeIn family of Communications and Collaborations solutions.

GoToMeeting Website   LogMeIn Website