TechValidate Research on GoToMeeting

These pages present data that TechValidate has sourced via direct research with verified customers and users of GoToMeeting. TechValidate stands behind the authenticity of all published data. Learn more »



710 Customers Surveyed

5,353 Data Points Collected

228 Published TechFacts

20 Published Charts

43 Published Case Studies



Featured Research Collections for GoToMeeting

Curated collections and slideshows of TechValidate research data on GoToMeeting.



Selected Research Highlights


GoToMeeting Case Study

Introduction

This case study of a large enterprise computer software company is based on a May 2018 survey of GoToMeeting customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoToMeeting:

  • Experienced the following issues with previous web conferencing solutions:
    • Difficulty meeting with people outside their organization
    • Difficulty and confusion in using
  • Previously used or evaluated the following tools before purchasing GoToMeeting:
    • WebEx Meetings/Spark
    • Skype for Business/Microsoft Teams
    • Google Hangouts

Use Case

The key features and functionalities of GoToMeeting that the surveyed company uses:

  • Describes the way they use GoToMeeting:
    • Exclusively use GoToMeeting
    • Use GoToMeeting often, it is a trusted tool
  • Prefers the GoToMeeting audio solution because:
    • It gives them flexibility
    • They can offer toll and toll-free audio options
    • They can use Call Me to join meetings quickly, from anywhere
    • They have reduced audio costs
  • Values GoToMeeting because:
    • It is secure and reliable
    • It is a globally recognized brand
    • It’s a solution that they can use and recommend with confidence

Results

The surveyed company achieved the following results with GoToMeeting:

  • Rated how GoToMeeting compares to the competition in the following areas:
    • Ease of use/reliability: Significantly better
    • Onboarding and training: Significantly better
    • Professional meetings: Much better
    • Audio options/flexibility: Significantly better
    • Video quality: Significantly better
  • Rated how strongly they agree with the following statements:
    • GoToMeeting helps them get work done: Strongly agree
    • They trust GoToMeeting to help them reach their goals: Agree
    • They consider GoToMeeting a business partner: Agree
    • GoToMeeting has helped them grow their business: Agree
    • GoToMeeting is the one tool they never have to worry about: Agree
  • Experienced the following since implementing GoToMeeting:
    • The onboarding was painless
    • They reduced their audio fees
    • They increased productivity
    • They shortened the sales cycle

GoToMeeting Customer Research

79% of GoToMeeting Customers Rate Us 4 Stars or Higher After Trying Out the Competition

How would you rate GoToMeeting?

29%
17%
33%
9%
6%
2%
2%
1%
0%
0%

GoToMeeting Case Study

Cogniware

Introduction

This case study of Cogniware is based on a May 2018 survey of GoToMeeting customers by TechValidate, a 3rd-party research service.

Challenges

The business challenges that led the profiled company to evaluate and ultimately select GoToMeeting:

  • Experienced the following issues with previous web conferencing solutions:
    • Difficulty and confusion in using
  • Previously used or evaluated the following tools before purchasing GoToMeeting:
    • WebEx Meetings/Spark

Use Case

The key features and functionalities of GoToMeeting that the surveyed company uses:

  • Describes the way they use GoToMeeting:
    • Exclusively use GoToMeeting
  • Prefers the GoToMeeting audio solution because:
    • It’s audio they can trust
    • It gives them flexibility
  • Values GoToMeeting because:
    • It is secure and reliable
    • They know they can trust it
    • It is a globally recognized brand

Results

The surveyed company achieved the following results with GoToMeeting:

  • Rated how GoToMeeting compares to the competition in the following areas:
    • Ease of use/reliability: Significantly better
    • Onboarding and training: Significantly better
    • Professional meetings: Significantly better
    • Audio options/flexibility: Significantly better
    • Video quality: Significantly better
  • Rated how strongly they agree with the following statements:
    • GoToMeeting helps them get work done: Strongly agree
    • They trust GoToMeeting to help them reach their goals: Strongly agree
    • They consider GoToMeeting a business partner: Strongly agree
    • GoToMeeting has helped them grow their business: Strongly agree
    • GoToMeeting is the one tool they never have to worry about: Strongly agree
  • Experienced the following since implementing GoToMeeting:
    • They implemented the solution quickly
    • The onboarding was painless
    • They increased productivity
    • They shortened the sales cycle

GoToMeeting Customer Statistic

59% of surveyed users who evaluated WebEx Meetings/Spark, Skype for Business/Microsoft Teams or Zoom before purchasing GoToMeeting agree they implemented the GoToMeeting solution quickly.

GoToMeeting Customer Research

When asked to rate how strongly they agree with: “GoToMeeting helps them get work done,” users said:

Strongly agree: 58%
Agree: 41%
Do not agree: 1%

GoToMeeting Customer Statistic

89% of surveyed Educational Institution, Government, and Non-profit users agree that GoToMeeting’s onboarding and training is better than the competition.



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About GoToMeeting

GoToMeeting enables HD video and web conferencing and screen sharing so that people can connect quickly and professionally whether across town or across the globe. GoToMeeting is part of the LogMeIn family of Communications and Collaborations solutions.

GoToMeeting Website   LogMeIn Website