TechValidate Research on Google Workspace

These pages present data that TechValidate has sourced via direct research with verified customers and users of Google Workspace. TechValidate stands behind the authenticity of all published data. Learn more »



1,417 Customers Surveyed

11,781 Data Points Collected

42 Published TechFacts

5 Published Charts

22 Published Case Studies



Selected Research Highlights


Google Workspace Customer Research

Which Google Workspace products do you use in production today?

Gmail
94%
Google Drive
94%
Google Calendar
88%
Google Meet
81%
Editors (Docs, Sheets, Slides)
56%
Google Forms
38%
Google Chat
25%
Google Sites
13%

Google Workspace Customer Research

What solution(s) were you using prior to migrating to Google Workspace?

MS Office on-prem
31%
We have always used Google Workspace
31%
Office 365
19%
Slack
13%
Webex
13%
Zoom
6%

ESTUDO DE CASO DO GOOGLE WORKSPACE

Polinutri

Introdução

Este estudo de caso da Polinutri é baseado em uma pesquisa de setembro de 2020 com clientes do Google Workspace realizada pela TechValidate, uma empresa terceirizada de serviços de pesquisa.

“Variedade de apps que auxiliam nas rotinas diárias.”

“Conseguimos integrar melhor as equipes internas e externas.”

“Excelente. Auxilia bastante nas rotinas diárias.”

Desafios

Os desafios de negócios que levaram a empresa apresentada a avaliar e, por fim, escolher o Google Cloud:

  • Desafios enfrentados que levaram a empresa a escolher o Google Workspace:
    • Comunicação com equipes remotas/internacionais
    • Perda de produtividade das equipes devido à falta de colaboração em tempo real
    • Transição para o trabalho remoto
  • Soluções usadas pela empresa antes de migrar para o Google Workspace:
    • MS Office on-prem
    • Webex

Caso de Uso

Principais recursos e funcionalidades do Google Cloud que a empresa pesquisada usa:

  • Produtos do Google Workspace que a empresa usa hoje na produção:
    • Gmail
    • Google Meet
    • Google Chat
    • Google Agenda
    • Google Drive
    • Editores (Documentos, Planilhas, Apresentações)
    • Formulários Google
    • Google Sites
  • Classifica os seguintes atributos do Google Cloud Platform em comparação com a solução de tecnologia anterior:
    • Facilidade de uso: muito melhor
    • Valor do investimento: melhor
    • Escalabilidade: melhor
    • Colaboração em tempo real: melhor
    • Recursos inteligentes (IA integrada, recursos de busca): muito melhor
    • Confiabilidade: melhor
    • Segurança e privacidade: melhor

Resultados

A empresa pesquisada obteve os seguintes resultados com o Google Workspace:

  • Observou os seguintes benefícios operacionais e comerciais depois de implantar o Google Workspace:
    • Melhoria na produtividade das equipes
    • Melhoria na colaboração entre as equipes
    • Melhoria na comunicação com as equipes internacionais
    • Aumento da inovação
  • Como o Google Workspace ajudou a empresa a migrar para o trabalho remoto:
    • Google Meet permitiu realizar reuniões virtuais com eficiência
    • Google Chat torna mais fácil para a equipe se manter conectada
  • Concorda com as seguintes afirmações:
  • As ferramentas do Google Workspace são simples e fáceis de usar
  • As ferramentas do Google Workspace melhoram a produtividade
  • As ferramentas do Google Workspace são confiáveis
  • Google Workspace economiza de 1 a 3 horas por semana de cada usuário/funcionário

Google Workspace Case Study

Mercer International

Introduction

This case study of Mercer International is based on a November 2020 survey of Google Workspace customers by TechValidate, a 3rd-party research service.

“Designed for the cloud, seamless collaboration, perfect integration, increased productivity, super performance.”

“Google Workspace saved us during the Corona Pandemic. We are still in the middle of the rollout, but we have already been able to use the tools. Several hundred employees had to go to the home office but we didn’t have the technical equipment. Thanks to Workspace, we were able to implement BYOD and connect the employees. Since then, our motto Mercer Connected and our project logo.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Google Workspace:

  • Faced the following challenges that led them to select Google Workspace:
    • Communicating with remote / international teams
    • Lost productivity across teams due to lack of real-time collaboration
    • Transition to remote work
    • Moving services and/or appointments online (fitness studios, therapy clinics, law firms)
    • High subscription costs to equip teams with workspace productivity tools
  • Used the following solution prior to migrating to Google Workspace:
    • MS Office on-prem

Use Case

The key features and functionalities of Google Workspace that the surveyed company uses:

  • Google Workspace products used in production today:
    • Gmail
    • Google Meet
    • Google Chat
    • Google Calendar
    • Google Drive
    • Editors (Docs, Sheets, Slides)
    • Google Forms
    • Google Sites
    • Forms
  • Rates the following attributes of Google Workspace compared to their previous solution:
    • Ease of use: best in class
    • Value for the investment: significantly better
    • Scalability: best in class
    • Real-time collaboration: best in class
    • Smart capabilities (built-in AI, search features): significantly better
    • Reliability: significantly better
    • Security & privacy: significantly better

Results

The surveyed company achieved the following results with Google Workspace:

  • Saw the following operational and business benefits after deploying Google Workspace:
    • Improved team productivity
    • Improved team collaboration
    • Improved communication with international teams
    • Experienced an easy transition to remote work
    • Reduced costs towards workplace productivity tools
    • Improved security and privacy measures
    • Enhanced innovation
    • Prevented data breaches
    • Improved revenue growth potential
  • How Google Workspace helped their organization transition to working remotely:
    • Google Meet allowed them to effectively host virtual meetings
    • Google Chat makes it easy for their team to stay connected
    • Google Drive protects their data, devices, and employees
    • Google Workspace allows their team to stay productive and collaborate in Docs, Sheets, Slides
    • Google Workspace lets their team seamlessly transition to remote work
  • Agrees with the following:
    • Google Workspace’s tools are simple and easy to use
    • Google Workspace’s tools improve productivity
    • Google Workspace’s tools increase collaboration
    • Google Workspace’s tools are secure
    • Google Workspace’s tools are reliable
    • Google Workspace’s tools are flexible
  • Google Workspace saves each user/employee 1-3 hours per week.

Google Workspace Customer Review

5/5 Stars

How our organization uses Google Workspace:

We use Google Workspace to simplify and manage our company mail accounts.

Please describe the operational and/or business impact that Google Workspace has had on your organization.

We have been able to manage the settings of a lot of different users in one place.

Google Workspace Customer Statistic

100% of surveyed organizations located in across EMEA agree that Google Workspace has better value for investment compared to their previous solution.

100%


More to Explore



About Google Workspace

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions to help them solve their most critical business problems.

Google Workspace Website   Google Cloud Website