TechValidate Research on Google Cloud

These pages present data that TechValidate has sourced via direct research with verified customers and users of Google Cloud. TechValidate stands behind the authenticity of all published data. Learn more »



325 Customers Surveyed

2,639 Data Points Collected

38 Published TechFacts

9 Published Charts

8 Published Case Studies



Featured Research Collections for Google Cloud

Curated collections and slideshows of TechValidate research data on Google Cloud.



Selected Research Highlights


Google Cloud Customer Research

Healthcare & Life Sciences

Please select the percentage range of cost savings you experienced (or expect to experience) after you became a Google Cloud customer.

91%+ 61-90% 31-60% Up to 30%

6 months post-purchase
1-year post-purchase
3 years post-purchase
5 years post-purchase

Google Cloud Case Study

Aarna Networks

Introduction

This case study of Aarna Networks is based on a November 2020 survey of Google Cloud customers by TechValidate, a 3rd-party research service.

“We create software to manage 5G networks and edge applications and we use Google Cloud for two purposes: Software development and training for our customers where we host the labs on Google Cloud.”

“Google Cloud had a key technical feature that other clouds did not and offered greater flexibility in terms of how we could use compute resources. We also found the support to be top-notch and the management tools to be intuitive. We are also happy with the management dashboards and billing alerts.”

“There are three specific items we like about Google Cloud: Support for nested virtual machines, the ability to create custom compute flavors, and intuitive IAM functionality.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Google Cloud:

  • Experienced the following challenge with their previous solution before switching to Google Cloud:
    • A lack of functions/features they wanted
  • Considered or replaced the following vendor prior to selecting Google Cloud:
    • Amazon

Use Case

The key features and functionalities of Google Cloud that the surveyed company uses:

  • Using the following Google Cloud product:
    • Google Cloud Platform
  • Values the following Google Cloud features when compared against competitive solutions:
    • Performance, scalability, and flexibility of implementation
    • Breadth of capabilities and support
  • Most valuable Google Cloud features in their decision to choose Google over other vendors they evaluated:
    • Relationship & communication with the Google account team
    • Expansive feature options

Results

The surveyed company achieved the following results with Google Cloud:

  • Experienced the following benefit after using Google Cloud:
    • Improved the efficiency of business processes
  • Agrees with the following statement:
    • Google Cloud’s support exceeded their expectations compared to similar vendors they have worked with in the past
  • Saw a return on their investment after using Google Cloud immediately.
  • Rates Google Cloud on the following capabilities compared to other vendors/solutions:
    • Breadth of capabilities & integrations: best in class
    • Ease of use for increased adoption: better
    • Dedicated & responsive customer support: superior
    • Value for price: better
    • Overall performance: superior

Google Cloud Customer Satisfaction Rating

Mike Leonard, a Chief Technology Officer at Reposit Power, would be very likely to recommend Google Cloud for this reason:

I believe GCP is the best platform for developers full stop. And for organisations looking for cloud-based big data and ML.

Google Cloud Case Study

Crayons Retail

Introduction

This case study of Crayons Retail is based on a May 2020 survey of Google Cloud customers by TechValidate, a 3rd-party research service.

“Google Cloud has enabled every employee to at their most productive whilst at the same time exceeding customer engagement and goals.”

How has Google Cloud helped your organization be more efficient?

“Ease of use and great technology.”

What has been the biggest benefit of using Google Cloud?

“Growth of our business.”

Challenges

The business challenges that led the profiled company to evaluate and ultimately select Google Cloud:

  • Strongly agrees that their organization is under pressure to prioritize IT investments and optimize costs in response to the current economic climate.
  • Strongly agrees that their organization is accelerating their digital transformation initiative in response to the global pandemic.

Use Case

The key features and functionalities of Google Cloud that the surveyed company uses:

  • Selected Google Cloud because of:
    • Cost reduction in infrastructure and operations
    • A need for faster time to market to remain competitive
    • Modern technology that increases worker productivity

Results

The surveyed company achieved the following results with Google Cloud:

  • Strongly agrees that Google Cloud helped their organization quickly scale (up or down) in response to the current economic climate.
  • Accomplished the following since becoming a Google Cloud customer:
    • Decreased IT infrastructure costs
    • Increased customer satisfaction
    • Increased revenue
  • Cost savings experienced after they became a Google Cloud customer:
    • 6 months post-purchase: up to 30%
    • 1-year post-purchase: up to 30%
    • 3 years post-purchase: 31-60%
  • Rates Google Cloud on the following compared to competitors:
    • Agility: ability to achieve digital transformation initiatives: best in class
    • Productivity: enabling workforce to be productive anywhere: best in class
    • Visibility & control: built-in reporting and cost management tools: significantly better
    • Intelligent recommendations to optimize costs & usage: best in class
  • Agrees that Google Cloud helped increase their operational efficiency and optimize IT spend.

Google Cloud Customer Research

Computer Software

Please select the percentage range of cost savings you experienced (or expect to experience) after you became a Google Cloud customer.

91%+ 61-90% 31-60% Up to 30%
6 months post-purchase

2%

5%

30%

63%

1-year post-purchase

2%

6%

38%

54%

3 years post-purchase

4%

15%

39%

42%

5 years post-purchase

4%

16%

40%

40%

Google Cloud Customer Fact

Small Business Benefits with Google Cloud

A small business financial services company decreased time to market, increased internal user satisfaction, improved productivity with IT employees spending more time on business-focused work/innovation, and reduced hardware or on-prem server dependence since becoming a Google Cloud customer.



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About Google Cloud

Google Cloud provides organizations with leading infrastructure, platform capabilities, and industry solutions to help them solve their most critical business problems.

Google Cloud Website   Google Cloud Website